Quick Facts About Nails & Beyond
Nails & Beyond has received a mix of positive and negative comments, which reflect the strengths and weaknesses of the salon. In order to provide a comprehensive analysis, both the positive and negative aspects of the salon will be discussed.
Strengths:
1. Appointment Availability: One customer mentioned that they were able to make an appointment and be seen immediately upon arrival. This indicates that Nails & Beyond may have good availability and a flexible schedule for their customers.
2. Skilled Nail Technicians: Several customers explicitly praised the skill and professionalism of specific nail technicians at Nails & Beyond. One customer highlighted Hien, who took the time and effort to create a beautiful set of Christmas-themed nails. Another customer expressed satisfaction with Nina, who they visit regularly for pink and white nails and gel pedicures. These positive experiences suggest that the salon employs skilled nail technicians who can deliver high-quality results.
3. Listener/Conversation: Positive reviews also mentioned that the nail technicians at Nails & Beyond are attentive listeners and engage in conversation with their customers. This kind of interaction can enhance the overall experience and make customers feel comfortable and satisfied during their visit.
4. Efficient and Quick Service: Some customers appreciated the efficiency and speed of the services provided at Nails & Beyond. According to one customer, Nina completes their pink and white nails, a gel pedicure every two weeks, and an eyebrow wax in a timely manner. This suggests that the salon values efficiency and delivers services within a reasonable time frame.
5. Positive Find: Some customers expressed that Nails & Beyond was the best salon they had found after extensive searching. This indicates that the salon may excel in providing a positive overall experience and meeting customer needs.
Weaknesses:
1. Poor Customer Service: One negative comment mentioned an unpleasant experience where the customer complained about their nails but encountered resistance from the staff. This indicates a possible weakness in customer service, as the customer did not feel heard or valued.
2. Expensive and Disappointing Services: Another negative review criticized the salon for the price of their gel pedicure and French manicure, suggesting that it was not worth the cost. Additionally, this customer experienced an infection and dissatisfaction with the quality of the service provided. This signifies a weakness in the pricing and service quality at the salon.
3. Inadequate Execution: One customer described an unsatisfactory manicure experience where the technician did not perform a thorough job. The customer complained about insufficient coverage near the cuticles and a feeling of pain during and after the visit. This indicates a weakness in the attention to detail and overall execution of services.
In conclusion, Nails & Beyond has strengths in terms of appointment availability, skilled nail technicians, efficient service, and positive overall experiences. However, weaknesses lie in customer service, pricing, and service execution. It is essential for the salon to address these weaknesses in order to retain and attract customers and improve their overall reputation.
Best TL Reviews
I have reviewed this nail salon once already but I think my recent visit this go around was even better then the first! My husband made me an appointment for 8:30 am, I arrived at 8:09 am and I was Immediately placed with my nail tech (Hien). I sat down with no expectation I asked him if he would free hand my nails with a Christmas theme and Christmas colors, he agreed and we started! He DIDNT rush, we had small conversations and he wasn’t rough with my nails. As he began to work I was amazed because it was probably more then I could have ever expected or asked for. But he did it and did such an amazing job! I walked out the salon at 9:09 with an amazing full set of nails! Shout out to Hien for the amazing job he did highly recommend you make your appointments with him lady’s!
I’ve been going there since we moved to The Villages in 2011. I go to Nina every two weeks.zshenot only very good but she is very efficient and quick and easy thorough! My schedule is pink and white nails, gel pedicure every two weeks and eyebrow wax once a month!
Absolutely the worst nail experience I’ve ever had. I complained and they argued with me of how my nails should look. It looked like a new person just did my nails. No thank you.
This salon has been the best find for me
I did a lot of searching for the right one for me... And I found it.
Hien, done a beautiful job on my nails. He was very professional, listened to me. I enjoyed the conversation with him. Have a follow up with him on the 28th for a wedding so my nails ???? will look gorgeous ???? Thanks NAILS and BEYOND and HIEN !!
Awful. $105 for a gel pedicure and French manicure. Tech OFFERED me to return because it was so bad! Didn't even have the correct gel polish! Two toes are now infected also! Never again, even for the re-do!
I continuously had to instruct “Kevin” that he hadn’t painted the entire toe. I got so fed up that I gave up. I’m all for good service, but this was an awful job. I left extremely unsatisfied. There was still polish around my nails and he didn’t apply polish close enough to the cuticle. It looked like my nails were a week old when I left the shop, even AFTER I advised him to get closer to the cuticle. I am extremely upset with the price I paid and will tell EVERYONE not to go back to this place of business from now on. I feel like I paid full price for partial service. And it wasn’t cheap!
Worst manicure I've ever had. It's been over two hours and my fingertips still hurt. I wanted my gel polish removed and my nails cut and shaped. My nails were roughly cut and filed (along with my skin).
After 9 minutes of pain and my cuticles bleeding twice because she was so rough, I left. All polish wasn't removed from 8 of my fingernails when she put a dab of lotion on each hand and told me to wash hands. Wish I could give negative stars. Bad, bad, bad.
Nails & Beyond Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended