Quick Facts About New York Beauty Supply
New York Beauty Supply place, as indicated by the comments, has both strengths and weaknesses. This analysis aims to provide an in-depth understanding of these aspects.
Starting with the strengths, one commenter expresses their love for shopping at the store, highlighting the friendly and helpful nature of the staff. The fact that there is someone who speaks Spanish and provides excellent service is particularly praised. This indicates that the store values diversity and caters to a multicultural clientele. Furthermore, another commenter points out the wide selection and availability of all the necessary beauty products. Being a one-stop shop for all beauty needs can attract customers who prefer convenience. In addition, there is a recommendation to call and check for product availability before visiting the store, which suggests that the store has a responsive and customer-centric approach.
Moving on to the weaknesses, several comments raise concerns regarding the customer service at New York Beauty Supply place. One person mentions feeling unwanted and uncomfortable due to being watched and followed around the store. This highlights a blatant disregard for customer privacy and an undermining of the store's core purpose, which is to make customers feel better about themselves. Additionally, a visitor complains about the lack of greeting from the Vietnamese ladies at the front counter, leading to a perception of bad customer service. This indicates the need for improvement in terms of acknowledging and welcoming customers, especially those who are new or from out of town.
Furthermore, two comments describe incidents of racial discrimination. One customer reports being followed and watched while others were not, resulting in feelings of disrespect and indignation. Such behavior not only affects the individual customer but also has the potential to harm the store's reputation and credibility. Another customer expresses frustration at being asked to provide personal information before being able to view the available products on the store's website. This creates a barrier for potential customers, especially those who value privacy or are hesitant to share personal information. It is clear from these comments that New York Beauty Supply place needs to address these incidents of discrimination and reassess their online practices to create a more inclusive and customer-friendly environment.
Despite these weaknesses, there are positive aspects mentioned by some customers. One commenter appreciates the helpful and nice employees who do not follow customers around or pressure them into making purchases. This creates a more relaxed shopping experience, which can positively impact customer satisfaction and loyalty. Additionally, another person notes their intention to return to the store, emphasizing the wide selection and the polite service at the front counter. These comments highlight the potential that New York Beauty Supply place has to improve its overall customer service experience and retain customers.
In conclusion, New York Beauty Supply place possesses a range of strengths and weaknesses. The strengths include a wide selection of products, friendly and helpful staff members, and a recommendation to call and check for availability. On the other hand, the weaknesses pertain to instances of racial discrimination, inadequate customer service, and privacy concerns. By addressing these weaknesses and enhancing the strengths, New York Beauty Supply place can improve its reputation, customer satisfaction, and overall business performance.
Best TL Reviews
Me encanta comprar ahí,me extraña ver comentarios de otras personas,todas son muy buenas amable,y hay una q habla español,para mi son muy buenas.y soy puertoriqueña.
I'm giving 3 stars bc they have a nice selection but they made me feel unwanted and uncomfortable. I stopped in while my son took his driver's test so I didn't have a bag w me or anything. I had tighter clothes on so you would have obviously seen if I stole anything but I was obviously being watched. A woman asked if I needed help I said no I'm new to wigs and just looking. So the owner or whatever had someone else follow me and stand about 3 feet the entire time I was there. The best part was a group came in and they weren't followed and I watched 2 teens steal bc they were to busy following me around. There are to many places around to deal w feelings like that . The point of these stores is to feel BETTER about yourself NOT worse
Vietnamese ladies upfront didn't even greet me and my niece we are from out of town eww bad customer service
They all stuff you need there best shop ever. Call check see what got before you go.
My girlfriend shopped here today and we were pleased to learn just how much selection of hair products and other items pertaining to beauty supplies there were available. The lady at the front counter was very attentive and super polite. However, the lady who assisted my girlfriend with the wigs lacked a personality or enthusiasm in anything that she did. We would return to shop
Today I was followed in the store by an employee. When I saw the woman I did not at first register that was worked there but then I noticed someone asking her a question... consumed with finding my items I forgot that the woman followed me to the back of the store, looked over to me, and didn’t ask if I needed help... and then was noticed helped a while woman... I find this extremely disrespectful!
You guys could have alleviated my ire if your employee would have simply asked me if I needed help but no... she followed me, watched me, and once she was satisfied she walked away.
I should also mention that all I had on me was my small pineapple handbag (just big enough to hold my wallet) and I had on tight athletic clothes so there was no way I could hide anything
You are lucky I didn’t put the pieces together until I left the store because I would not have stood for it but trust I nor anyone in my circle will ever frequent your store again! And though I did end up purchasing items cause I didn’t fully realize their misstep until after I left the store... I did call them and let them know that I was extremely displeased at their actions.
And I want to offer some advice. People are becoming more aware of this type of discrimination and businesses can take a hit and lose credibility in the blink of an eye... it’s just bad business.
Y’all should have left me alone cause I’m not one to let this type of stuff go.
The employees were very helpful and nice. Unlike some of the other hair stores I've went to they were not pushy or following you around the store and I liked that. I will be back for stuff for my daughter's hair.
I'm from out of town and I can't even view what they have available without giving my email information, well zad to say its 10 of us looking for hair supplies. I guess we'll take our business elsewhere.
Place Pictures
New York Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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