Quick Facts About Top Nails
Top Nails place has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the establishment, it is important to consider the comments provided and assess the overall customer experience.
One of the main weaknesses highlighted by customers is the language barrier. Several commenters mentioned that the staff does not have a strong grasp of the English language, making communication difficult. This can be a significant obstacle for customers, as clear communication is essential in ensuring that their desired nail services are carried out accurately. It may lead to misunderstandings and dissatisfaction if the staff does not fully comprehend and deliver what the customer requests.
Another weakness that was pointed out is the discomfort experienced during the pedicure due to the massage chair. The customer mentioned that the settings had to be repeatedly adjusted to find a tolerable level of comfort. This can be highly frustrating for customers, as a pedicure is supposed to be a relaxing experience. If the equipment or facilities do not contribute to a comfortable environment, it can lead to an unsatisfactory visit.
Furthermore, there were several negative comments regarding the quality of the nail services provided. Customers expressed disappointment with the smudging of their nails, incomplete gel applications, and chips in the polish within a short period of time. These issues indicate a lack of attention to detail and may result in customers feeling dissatisfied with the overall results of their manicures and pedicures.
Additionally, some customers mentioned that the staff was not familiar with nail art or charged extra for sparkly nails. This can be seen as a weakness, as many customers expect nail salons to offer a variety of options for nail art and decorations. If Top Nails place does not provide these services or charges additional fees for options that are commonly included in other salons, it may deter customers from choosing their establishment.
On the other hand, there are also notable strengths highlighted by satisfied customers. Cleanliness is frequently mentioned as a positive aspect of the salon. Multiple comments specifically emphasized the cleanliness of the facility, which is crucial for maintaining a hygienic and professional environment. This strength can contribute to customers feeling comfortable and confident in choosing Top Nails place for their nail services.
Additionally, several customers praised the friendliness and personable nature of the staff. Being greeted and treated with kindness by the employees can greatly enhance the overall customer experience. Positive interactions with staff members can create a sense of trust and loyalty, encouraging customers to return to Top Nails place for future nail services.
Prompt and efficient service is also mentioned as a strength by some customers. Quick service is appreciated by time-conscious individuals and can be a factor in customers choosing to visit Top Nails place again in the future.
In conclusion, the strengths of Top Nails place include cleanliness, friendly staff, and prompt service. These factors contribute positively to the customer experience. However, weaknesses such as language barriers, discomfort during services, inconsistencies in nail quality, a lack of familiarity with nail art, and potential additional charges for certain services should be addressed to ensure customer satisfaction and loyalty. By addressing these weaknesses, Top Nails place could enhance their reputation and provide a more satisfactory experience for their customers.
Best TL Reviews
Been there a few times and haven't been thrilled. For one, they do not understand English well at all so it's very hard to communicate.
I got a pedicure with them, and the massage and everything was great, but the massage chair is almost painful. Had to keep trying different settings just to make something feel acceptable.
During my manicure, he accidentally kicked my foot. I made note of that in my head to check my foot before leaving and my toe was smudged. He fixed it but only did one coat and there's a whole bunch of nail polish on the top of my foot.
Gel manicure- if you look at the photo I posted, it's hard to tell but every finger is like bubbly. Meaning, the gel didn't get put all the way down the nail, only like halfway. The middle finger nail shows it best. So that's disappointing. I chose to just live with it because I already pointed out the smudged toe. My pinky nail has a little crack in it already too. It's been five hours.
My mom asked for nail art, they didn't have a clue what that was. Last time they did it for her, it honestly looked really bad. So she thought she'd try it again. They kept telling her they do it. But after the entire manicure and pedicure is over and after her asking about it numerous times throughout, they told her it was too late to do nail art. So she didn't get it done.
You can also only get basic color gel nails. If you want anything with sparkles, they cost more.
Just added the photos of my nails that are chipped. These are gel. It's only been four days!!! Absolutely ridiculous!!
I was not satisfied with the service I was provided with receiving a full set acrylic, I called and went back and they gladly accommodated and fixed the shape of my nail. The week prior, my boyfriends daughter and I had received pedicures for her birthday.
The only complaint I have is that they charged me more for a fill in than what I paid for the full set!
Tracy did a Wonderful job on my Nails. I recommend Top Nails.
Clean, friendly and took their time. I will be going back forsure!
I went here for the first time today and had an AMAZING experience. The staff is super nice and personable. They have a wide variety of colors to choose from. I got a pedicure and they used exfoliating scrubs, masks, scraped my feet, massaged my feet and legs, and shaped my nails. The place is really clean too. I'm for sure coming back.
In my opinion they do a great job!
This place is a great shop. Very clean. My tech did a great job. A little under an hour for everything. Great first visit. Highly recommend this place! My go to nail salon!
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Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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