Quick Facts About X Nails
X Nails Place has received a mix of positive and negative reviews from customers, highlighting both strengths and weaknesses of the salon. In this analysis, we will delve into these comments to provide a comprehensive understanding of X Nails Place.
One recurring strength mentioned by multiple customers is the cleanliness of the salon. Customers have consistently praised the cleanliness of the salon, describing it as pretty and well-maintained. This is an important aspect of any salon, as it ensures that customers feel comfortable and hygienic during their visit. Additionally, the fact that the salon is not busy implies that the staff can dedicate time to properly cleaning and sanitizing each station between customers. Therefore, X Nails Place has demonstrated a commitment to maintaining a clean and pleasant environment for their clients.
Another strength mentioned is the reasonable pricing. Multiple customers have expressed satisfaction with the prices charged by X Nails Place. Affordable prices are an important factor for many customers when choosing a nail salon, as they want to receive quality service without breaking the bank. By offering reasonable prices, X Nails Place is able to attract and retain customers who are looking for good value for their money.
The friendliness and professionalism of the staff has also been positively referenced. Multiple customers have praised the women working at X Nails Place, describing them as nice, friendly, and good technicians. This indicates that the staff is not only skilled in their craft but also provides a warm and welcoming atmosphere for customers. Friendly staff can greatly enhance the overall experience for customers, making them feel comfortable and valued during their visit.
Despite these strengths, there are a few weaknesses that have been pointed out in the comments. One recurring issue is the lack of hand massages during manicures. A customer who has been going to X Nails Place for three years mentions that they have only received two hand massages during this time. Hand massages are often seen as a relaxing and pampering element of a manicure, so their absence can be disappointing for customers who value that extra touch. By not consistently offering hand massages, X Nails Place may miss an opportunity to elevate the customer experience and differentiate themselves from competitors.
Another weakness that has been highlighted is the poor customer service experienced by some customers. One particular review states that the customer had a horrible experience, with the staff being controlling and displaying worse communication. Additionally, it is mentioned that the customer was bleeding during the service, yet no apology was offered. This highlights a significant failing on the part of X Nails Place to prioritize customer satisfaction and provide proper service. Poor communication and lack of apology can leave customers feeling disregarded and unsatisfied, resulting in negative experiences that may deter them from returning to the salon.
One review mentions discrimination experienced by a customer and their daughter. The owner of X Nails Place allegedly treated the customer with suspicion and ran out of the establishment upon realizing that the customer had momentarily left without paying. This incident reflects a lack of trust and respect on the part of the owner towards the customer. Discrimination and mistreatment are serious issues that can harm a business's reputation and alienate potential customers. X Nails Place must address this incident and ensure that such discriminatory behavior is not tolerated in their salon.
Furthermore, another customer expresses dissatisfaction with the customer service provided by the owner. The customer had booked an appointment for noon but none of the staff was available at the scheduled time. When the owner eventually started the service, she used a jet from another chair without allowing the customer to see it open or ensuring it was properly cleaned. This lack of transparency and disregard for the customer's concerns demonstrates a poor understanding of customer service. By prioritizing other clients over the scheduled appointment and neglecting to address the customer's inquiries, X Nails Place fails to meet the standards expected in the service industry.
In conclusion, X Nails Place has several strengths, including a clean and pretty salon, reasonable prices, and friendly staff. However, there are notable weaknesses in the form of inconsistent hand massages, poor customer service, discrimination, and inadequate communication from the owner. These shortcomings can compromise the overall customer experience and may discourage customers from returning to the salon. X Nails Place should address these weaknesses and work towards improving their customer service to ensure the satisfaction and loyalty of their clientele.
Best TL Reviews
My Christmas present from my daughter was a pedicure. She scheduled it for today. First time there, salon was pretty, clean and not busy at all. My daughter loves Anna and she did my pedicure, which was wonderful! Prices are reasonable.
X nails is amazing 4 starts though because they hardly ever do thr hand massage. Been going for 3 years and had 2 hand massages
Ladies are always nice. It’s really clean and convenient. Most of the time I walk in. Prices are good
horrible customer service, I had bad experience ever. They were being controlling and worse communication. She bleed on my nails and she didn’t even say sorry. Don’t go there, save your time and money go somewhere else.
Xnails is Awesome place to get your nails done,I love the women they are really nice and friendly and all of them are good technicians.
I was not satisfied with the cleaner that came out on Friday and I called to complain in their setting somebody new out on Wednesday the 1st time I used them they didn't excellent job so I'm hoping they live up to my expectations
Normally, when I come here I always have a pleasant experience but the last time I was discriminated against by the owner. Once my daughter and I were done with our pedicures, I realized I left my wallet in the car. I let the technician know my wallet is in the car, "I'll be right back". She said okay. Sent my daughter to the car. She couldn't find it, I told the owner I'll be back and stepped outside. While walking to the car the owner ran out the establishment like I was going to run off but once she seen me coming back she ran back inside. Once I returned with my wallet to pay, I let the owner know "I'm not that type of person and I have been here multiple times." She just smiled. I will take my money else where not worth the mistreatment.
Customer service from owner was bad. We booked appointment for noon. None of the staff was available. When the owner was "starting" the services. She took a jet from another chair to put into my chair. I asked if I may see it open before using it. She put the plastic liner in, about 2 inches of water, dropped half the jet in and walked away to start a new clients nails instead of mine. Won't be back.
X Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places
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