Quick Facts About Bovi Spa & Beauty
Bovi Spa & Beauty Place, as described in the comments, has several strengths and weaknesses. To provide a comprehensive analysis, we will consider both the positive and negative aspects mentioned.
Starting with the strengths, there are a few positive comments regarding Bovi's services. One customer mentions that they have been going to Bovi for over five years and have never been disappointed. This suggests that Bovi has built a loyal customer base over the years, which can be indicative of their quality of work and customer service. Additionally, the commenter specifically praises Serrica for her amazing work and highly recommends her. This positive feedback about a specific staff member indicates that there may be some talented individuals working at Bovi Spa & Beauty Place.
Another strength highlighted in the comments is Bovi's efficiency, as mentioned by a different customer. This implies that Bovi is able to provide quick services, which can be appealing to customers who are often pressed for time. Being efficient can also help accommodate more customers and potentially increase revenue.
Moving on to the weaknesses, one of the most significant criticisms mentioned is the decline in customer service. One long-time customer mentions that the owner used to greet and welcome customers, but now she is frequently on her phone and hides in the back after receiving payment. This suggests a lack of attention and care towards customers, which can negatively impact their experience and future patronage.
Multiple comments also highlight issues with the quality of service. Several customers mention dissatisfaction with the way their eyebrows were done. Complaints include thinning the eyebrows too much, ruining their shape, and leaving patches or scars on the eyelids. These negative experiences can severely impact the reputation of the business and lead to a loss of customers. In addition, one customer mentions feeling rushed during the appointment, potentially affecting the overall quality of service and customer satisfaction.
Concerns about pricing and possible attempts at overcharging are also mentioned in several comments. One customer mentions being forced into extra charge services and another mentions the price being raised after the service was completed. Such practices can leave customers feeling deceived and dissatisfied.
Furthermore, some customers express their frustration with the rude behavior of the staff. Instances of disrespect, rudeness, and yelling are mentioned, which can contribute to a negative atmosphere and discourage customers from returning.
Finally, there is mention of potential fake reviews and the perception that negative reviews may be removed or reported. This suspicion points to a lack of transparency and raises concerns about the credibility of the business.
In conclusion, Bovi Spa & Beauty Place has both strengths and weaknesses. While they have some loyal customers and efficient staff, there are significant issues with customer service, quality of service, pricing, and staff behavior. Addressing these weaknesses is crucial for the business to improve its reputation and retain loyal customers.
Best TL Reviews
I’ve been going to this place a long time for more than 2 years. Before the lady used to greet you and welcome you. Now she is always on her phone. When you pay her she goes to the back and hides till you leave. She was initially going to do my eyebrows with wax and I asked her nicely with thread she rolled her eyes and did them quick chatting with her friend or family is more
Important than her customers. I had family come to her not anymore she will lose business eventually.
I only went in because they had 7 dollar lash extensions. She rushed she insulted me and said she had to use more lashes . She did a horrible job only lasted two days the lashes. Then she put tint on my eyebrows and I couldn’t understand what she said and did it quick . I was upset because how can I tell if the shape is good if you slap dark tint on it . Do not go there . To just get my eyebrows done and 7 eyelashes it didn’t add up . She spoke so fast and slow . I got my card out and she stated the price after she snatched my card and swiped it . I said what ? She continued to next customer after she put my card on counter and said bye thank you . I left to never return . My bank statement said 45 dollars. For 7 dollars lashes and eyebrows no thank you . Please do not go here !
I’ve been going here for 5 years now and never had a problem. Bovi is always kind, takes her time, and is efficient. With eveything closing in that mall, I’m sure she’s nervous about her business’ future, I’d give her grace.. everyone working in this mall is a little on edge.
Extremely terrible service. I told her not to use wax, but she did anyways. The end result was ugly. She made them thin and ruined the shape. I told her I didn't like it. Instead of compensating or apologizing , she told me not to come again. Not only that, but she left me hanging while she took other customers. Never ever go to this place. Next day, I had scars on my eyelid.
Serrica (hope I spelled her name right) is absolutely AMAZING!! She’s been doing my eyebrows for 5+ plus years now and never disappoints. 10/10 highly recommend
If I can give negative review stars I would! I have never had worse service in my life!!! She sat on the phone the whole time as she did my eye brows was super rough left wax on my face tried forcing me into extra charge services and was rude about it when I said no thanks. Then she did horrible on my wax threading leaving my eyebrows patchy and left wax on my face didn’t clean it off nothing was done and wanted her money! I can’t believe how bad my experience was! Beware!!!!!!!
I stopped coming here because the ladies that work here are beyond rude and extremely disrespectful. They don’t even know how to thread eyebrows because they thread them sooo thin to the point where all you have is just a straight up line left. Not only that but my eyebrows would always come out looking so crooked. They don’t follow the list of customers who walk into the place. Every time I was the first or second one there, they’d take other customers first who came in after me. When I walked in, they told me one price, but when they finished doing my eyebrows they raised the price on me and they didn’t even let me use my eyebrow card to get a free eyebrow threading and the lady yelled at me for trying to ask why I couldn’t use it. I sincerely laugh at these “5 star” reviews because I know they’re fake and the rude, ignorant women who work here probably make it their part time job to write these fake reviews in order to keep this job. Trust me. Don’t come here. I also wouldn’t be surprised if the owner is trying to remove/report reviews because I had gave my review and now it’s gone. These people are scammers. I highly recommend going to Threading Zone.
She's great and fast sometimes rushes but that's only because she's alone. Only person I let touch my eyebrows she's amazing!
Bovi Spa & Beauty Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
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