Quick Facts About Diva Nail & Spa
The comments provided give us a mixed view of the strengths and weaknesses of Diva Nail & Spa. Let's analyze them in detail.
Starting with the strengths, one recurring theme is the cleanliness of the establishment. Multiple reviewers mention that the place is very clean, which is essential in a nail and spa business where hygiene is of utmost importance. This indicates that the business prioritizes maintaining a clean and sanitary environment, which is a positive aspect for customers.
Another strength highlighted by several reviewers is the professionalism of the staff. They mention that the staff is professional and provides excellent service. One reviewer even states that they treat their 90-year-old mother like a queen, which suggests that they care about their customers and go above and beyond to make them feel valued and comfortable.
Additionally, there are positive comments about the attention to detail and the quality of the services provided. Reviewers appreciate the nail technician's skill in doing their nails and pedicures, specifically mentioning the excellent pedicure and the awesome pedi that one reviewer received. This indicates that the staff at Diva Nail & Spa have the necessary expertise to deliver satisfactory services.
Furthermore, some customers are pleased with the pricing of the services. They describe the prices as excellent and reasonable, particularly in the context of the quality of the service provided.
However, alongside these strengths, there are also several weaknesses highlighted by reviewers. One significant weakness is the issue of nail fungus. One customer experienced their nail falling off and subsequently found fungus on multiple other nails. Despite bringing this concern to the owner's attention, they received a dismissive response, suggesting a lack of accountability and customer service. This incident negatively impacted the perception of the business and the likelihood of customers returning or recommending it to others.
Another common criticism is related to the pricing transparency. Several reviewers mention that there are no prices listed anywhere, which led to surprise and shock when presented with the bill. This lack of transparency can lead to customer dissatisfaction and impacts their overall experience.
Further weaknesses include inadequate work being done on manicures, such as minimal work on hands and improper removal of skin tissue. One reviewer also mentioned that their gel manicure started chipping only three days later, indicating a lack of durability or proper application of the product. These issues reflect a potential inconsistency in the quality of the services provided.
In conclusion, the strengths of Diva Nail & Spa lie in their cleanliness, professionalism, attention to detail, and some positive customer experiences. On the other hand, weaknesses include issues related to nail fungus, lack of pricing transparency, insufficient work on manicures, and concerns about product longevity. Addressing these weaknesses would be crucial for Diva Nail & Spa to enhance their overall customer satisfaction and reputation.
Best TL Reviews
This business recently opened to provide manicure and pedicure services among others. My first visit was very good, the person did my nails well, the second appointment was the same person and I liked how they turned out. The nightmare started when one of my nails fell off and there was fungus on it, I decided to carefully remove the rest and there were two more nails with fungus, horrible. I went to the place and I spoke with the owner, I suppose, and the only thing he told me was to go to CVS, where they sold things for the treatment of nail fungus. The place looks very nice, they serve you well at first, but when things like this happen the service is 0. I won't go back or recommend it to anyone.
Charged 78 dollars for gel manicure and pedicure. The technician did well with my pedicure, but only did minimal work on my hands. She also took off skin tissue above my nail, which I'm assuming she thought was my cuticle. I was SHOCKED when the price came up. There are NO prices listed anywhere that I could see. The gel is chipping three days later. Definitely do not recommend.
Very clean, professional staff. Excellent service. The price is excellent. I bring my 90 year old mom all the time, they treat her like a queen. :)
Absolutely amazing. Had same day appointment for both myself and my mom. Only took an hour. The attention to detail was very appreciated.
I have brought my mother to Diva Nail & Spa several times and she has been very happy each time.
Vicky did an awesome pedi! Will definatly be back!
The $70 pedicure I received was just ok. Nothing special. She provided the message but barely applied any pressure. For $70 I at least expect my heels to be completely smooth however they are still rough.
Incredible experience and customer service!! Victoria is one if the best technicians I've had the pleasure of working with. I will definitely be back whenever I'm in town visiting my family.
Diva Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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