Luxe Beauty

+1 517-882-5200

917 W Holmes Rd A, Lansing, MI 48910 United States of America

Open Today: -

Quick Facts About Luxe Beauty

Luxe Beauty Place, based on the comments provided, appears to have some strengths and weaknesses. In order to provide a comprehensive analysis, we will examine these aspects in detail.

Strengths: 1. Clean and well-stocked store: Numerous commenters mentioned that Luxe Beauty Place is clean and offers a wide variety of hair, wigs, and beauty products. This indicates that the store takes pride in maintaining a pleasant shopping environment and offers a diverse range of products to cater to different customer needs.

2. Friendly and helpful staff: Multiple customers expressed their satisfaction with the staff at Luxe Beauty Place. They were described as friendly and willing to assist customers in finding the products they need. This positive interaction with staff helps create a welcoming and customer-centric atmosphere.

3. Wide selection of wigs: Several comments highlight the wide range of wigs available at Luxe Beauty Place. This indicates that the store offers a diverse selection of products to cater to different styles, preferences, and budgets of customers interested in wigs.

4. Positive shopping experience: A few customers mentioned that they had positive experiences shopping at Luxe Beauty Place. They appreciated the overall shopping environment, found the products they were looking for, and seemed satisfied with their purchases. This suggests that the store has the potential to provide customers with an enjoyable and fulfilling shopping experience.

Weaknesses: 1. Overcharging and lack of return policy clarity: One customer mentioned being overcharged three times the amount they were supposed to be, which led to disappointment and frustration. Additionally, another customer expressed dissatisfaction with the inability to return an expensive wig due to a lack of information provided upfront. These incidents indicate a lack of transparency regarding prices and return policies, which could make customers hesitant or reluctant to shop at Luxe Beauty Place.

2. Accusations of racism and harassment: One customer expressed a negative experience involving an accusation of theft and racism by a security guard at the register. The customer's anger highlights a potential issue with the store's security protocols and raises concerns about racial discrimination and customer harassment. Such incidents can damage the store's reputation and discourage potential customers from visiting.

3. Perception of theft and scrutiny: Some customers expressed feeling targeted and treated like thieves when shopping at Luxe Beauty Place. This perception can arise from experiences involving surveillance, suspicion, or aggressive security measures. It suggests a need for improved customer service and a more respectful approach to prevent customers from feeling uncomfortable or unwelcome.

Based on the comments, Luxe Beauty Place appears to have several strengths, including a clean store, a wide variety of products, friendly staff, and positive customer experiences. However, the mentioned weaknesses, such as overcharging, lack of policy clarity, accusations of racism, and perceived scrutiny, need to be addressed. By focusing on improving transparency, customer service, and addressing potential biases, Luxe Beauty Place can enhance its reputation and provide a better shopping experience for all customers.

Best TL Reviews

The store was clean and has a huge variety of hair, wigs, and many other beauty products. The staff that helped me was friendly and helpful.

I have cancer and went in for some extensions to make myself feel better. Was told a certain price and was very happy with my purchase only to check my bank account later to find that I was charged 3x over the amount I was supposed to be. Will not be going back. They don’t accept returns same day either. This is fraud!!

This place is amazing!!! So many gorgeous wigs and the staff were so friendly and helpful. I will be coming back regularly!!

Love this store! Always treated well, never any whisper of racism being a white lady in the store.

I am simply a happy customer finding everything I need and a bunch of things I will give to friends and family. I do my Holiday shopping at Luxe and suggest others that it is perfect place for them to shop for their Holidays too.

Forget the malls.

I love it at Luxe!

The store has a wide variety of wigs, hair & hair products, clothes, & more

The workers are super cool & have no problem offering HONEST opinions where any are needed

THE ROBO COP AT THE REGISTER ACCUSED MY FRIEND OF STEALING SOME COCO BUTTER WHEN HE WAS AT THE REGISTER WHEN SHE PAID FOR IT!!!!!!!!

WE DON’T PLAY THAT IN GEORGIA.

Don't care for this hair store because they treat you like you stealing. Not to mention, I paid $159 for a human hair wig and could not return it a higher price one. They should tell you that you can't return before you buy them. I want be back.

Nice place to get your hair and beauty supplies