Quick Facts About Natural Nails
Natural Nails has received both positive and negative feedback from customers. Let's analyze the strengths and weaknesses of the salon based on the comments provided.
Strengths:
1. Skillful and talented staff: According to one customer, the nail technician at Natural Nails did a better job than the picture they had shown him. This suggests that the staff at the salon are skilled and capable of providing high-quality manicures.
2. Ability to paint custom designs: Another customer complimented the salon for their ability to paint designs chosen by the customers, providing beautiful results every time. This demonstrates the staff's flexibility and creative skills.
3. Clean and friendly environment: A satisfied customer mentioned that Natural Nails is always clean and friendly. The cleanliness of the salon is an essential aspect, as it ensures the safety and hygiene of customers. Additionally, a friendly environment can contribute to a positive customer experience.
4. Fast service: Some customers appreciated the quick service provided by Natural Nails. They mentioned that the staff was fast and efficient, resulting in prompt nail treatments.
Weaknesses:
1. Rushed and poor customer service: One customer had a negative experience, stating that the service felt rushed and lacked relaxation. They also mentioned experiencing poor customer service, stating that the staff did not treat them well. Customers expect a soothing and comfortable experience during a salon visit, and Natural Nails seemed to fall short in this aspect.
2. Miscommunication and lack of attention to detail: Another customer mentioned that the nail technician rushed through their service, skipping the requested manicure process and completing the gel application in about 10 minutes. They also mentioned that the technician burned their finger with a file. These experiences highlight the importance of clear communication and attention to detail, which seemed to be lacking in this instance.
3. Aggressive behavior and dissatisfaction handling: A customer had a negative encounter with a male nail technician who became aggressive when they stated that their shellac was not dry and was smudging. The technician did not handle the situation appropriately, and although the customer mentioned fair pricing as a positive aspect, they stated they would rather pay more elsewhere for better service. This indicates a lack of customer satisfaction and a need for improvement in conflict resolution skills.
In summary, Natural Nails has strengths in terms of skilled staff, the ability to paint custom designs, a clean and friendly environment, and fast service. However, weaknesses in customer service, attention to detail, and conflict resolution were highlighted in some negative feedback. To further improve their business, Natural Nails should focus on providing a more relaxing experience, improving customer service and attention to detail, and training their staff to handle conflicts professionally.
Best TL Reviews
Had an awesome manicure at Natural Nails. The man who did the nails did a better job than the picture I showed him. What a great way to start the holidays!!
Love, love, love Natural Nails. They are always ready to paint the designs I choose for the holidays/seasons. Beautiful every time.
Rushed , not relaxing at all. Poor customer service. Wanted the almond shape, told of an up charge after doing the shape. I didn’t like that shape so they were clearly upset after that(I’m assuming because that little charge had to be taken off). Learn to treat your customers like humans.
Worst place I’ve been to, won’t return.
This is the best salon to come to.rhey are always
So clean and friendly I LwYs leave happy
Visiting my brother from out of town and popped in this place for a new set of dip nails with tips. Not gonna lie, the guy was going so fast I though to myself 'welp I just wasted $60' but holy smokes! My nails are beautiful!!! The dip is nice and thin and the shape is gorgeous. I will definitely go back when I visit!
I don’t know his name, but the guy rushed through my nails. I asked for a manicure with gel and he skipped the manicure even after I said something to him. He got done with my gel in about 10 minutes and they did not look good. He kept burning my finger with the file. He was in a super rush. The lady next to him could tell I wasn’t happy so when he got done she tried to fix them and smooth them out but she could only do so much! She was sweet and if I go back I’m going to be sure to ask for her. I’m not the type to ask for a redo or cause problems, but he wasn’t good. The shop was very clean!
People friendly and fast! All spoke English and I didn't feel like they were talking about me when they didn't. Switching my nail needs here from now on
Worst experience ever. Informed the male nail tech who also made a few nails bleed that my shalac is not dry. He got aggressive with me saying it is. I showed him it was smudging. He put a top coat on one nail and redried but the other hand was not touched. Only reason for the 2 star is due to fair pricing. I will gladly pay more elsewhere before I come back here.
Place Pictures
Natural Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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