Quick Facts About Bomb Records & Tapes
Bomb Records & Tapes has a mix of both strengths and weaknesses based on the comments provided.
Starting with the strengths, several customers mentioned the store's wide selection of music and cool, artistic attire. This indicates that the store has a diverse range of products, appealing to different tastes in music and fashion. The presence of a huge selection of Freestyle/Heartthrob CDs also won over some customers, showing that the store caters to niche music genres as well.
Furthermore, the comment about the store being family-owned and willing to work with customers on product prices suggests that Bomb Records & Tapes values customer relationships and is flexible in accommodating customers' needs. This flexibility could potentially contribute to customer loyalty.
Additionally, there were positive remarks about the finished products, specifically the shirts and CDs. Customers mentioned receiving compliments on the shirts they purchased, indicating that the quality and design were satisfying. This suggests that Bomb Records & Tapes has the capability to deliver desirable and well-received products.
However, the weaknesses highlighted in the comments should not be overlooked. The most prominent weakness is the poor customer service experienced by some customers. The complaints revolve around lack of communication, unresponsiveness, and a bad attitude from the store owner. This negative customer service experience is likely to discourage customers from returning or recommending the store to others.
Another weakness highlighted in the comments is the dissatisfaction with custom orders. Some customers reported that their custom shirt orders were not executed as requested, often with the store owner imposing his own style and making changes without consulting the customer. This lack of attention to customer preferences and failure to fulfill custom orders accurately is a significant weakness that indicates a lack of customer-centric approach.
Furthermore, a few comments mentioned issues with merchandise authenticity. While the details of these specific complaints are not provided, the mention of "fake merchandise" suggests that the store may have had instances of selling counterfeit or low-quality products. This is a serious concern for customers and undermines the store's reputation.
In conclusion, Bomb Records & Tapes has strengths in terms of its wide selection of music, cool attire, and the successful delivery of desired products like shirts and CDs. Its potential weaknesses, however, lie in its poor customer service, unresponsive communication, failure to fulfill custom orders accurately, and concerns about merchandise authenticity. These weaknesses can significantly impact customer satisfaction, loyalty, and overall reputation. To improve, the store should focus on enhancing customer service, improving communication, ensuring attention to detail in custom orders, and addressing any concerns regarding merchandise authenticity.
Best TL Reviews
I error was made in my shirt making and I asked if he could fix it and he said no I didn’t want any money back just a reprint! Did even ask if I wanted a remake and pay for it! Never will get my service again
Not thrilled with the lack of communication. Preorder shirts months in advance and didn't know what they would look like till few days before our event.
Called for weeks on advance to see and just kept getting told I gotchu and call next week.
We were happy with finished product but thank God we were because otherwise there was no time for corrections.
Got lots of compliments on our shirts!
Store has a lot of cool, artistic attire. Huge selection of music. The Freestyle/Heartthrob CD selection won us over. Bought 7 really good CDs of Old School music and Freestyle mixes. Will definitely be back for more.
Worst customer service I have ever experienced. I thought I was going to a shop to design MY own shirt but NO whatever you want he changes it into whatever HE wants not you. even though YOU are paying for it. I will Never Ever go back there, I would rather pay double than to deal with his Bad Attitude! I didn't think it was so hard to make a shirt, I don't care what You want, it's My tee not your shirt.
I'd give them a negative 5 stars if I could. They do "custom shirts" here too but he wants to put is own "style" into them. We asked for a white shirt with hot pink image on it. We got a white shirt with silver writing on it. He did replace it for free but it still wasn't what we asked for. He has a nasty attitude if you don't like his "style." If it wasn't for his attitude I wouldn't be writing this review. I can look past a mistake but telling me I have an attitude cause you messed up? I'm sorry but that's not how you keep customers coming back. Next time I need a custom shirt I'll go anywhere else but here!
Don't shop here... disrespectful and fake merchandise!
Best place for all your music needs and Custom clothes an other request... Family owned an always can work with you on product prices...
Love there stuff they never disappoint. A little pricey but way better than the mall. They never disappoint.
Bomb Records & Tapes Info
Amenities
Today
Opening Hours
| Monday | 11:00 AM - 08:00 PM |
|---|---|
| Tuesday | 11:00 AM - 08:00 PM |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | Closed |
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