Hollywood Nail Bar

+1 708-831-8996

608 Lee St, Des Plaines, IL 60016 United States of America

Open Today: Closed

Quick Facts About Hollywood Nail Bar

Strengths:

1. Good job on gel manicures: The salon is able to provide quality gel manicures, as indicated by the positive comment about a customer's experience. 2. Nice vibes: The salon has a pleasant atmosphere and ambiance, which contributes to a positive overall experience for customers. 3. Owner's ability to remember customers: Despite the customer only visiting once a few years ago, the owner was able to remember them, indicating a level of attentiveness and personalized service.

Weaknesses:

1. Rude owner: Multiple comments mention the owner's rudeness and lack of customer service skills. This indicates a negative aspect of the salon's management and overall experience for customers. 2. Lack of training in customer service and business management: The owner is frequently criticized for lacking the necessary skills to effectively run a business and handle interactions with customers. This suggests a potential lack of professionalism and competence in managing the salon. 3. Inappropriate behavior with Groupon customers: Another consistent complaint concerns the owner's treatment of customers who purchased Groupon deals. Customers mention being argued with or pressured into tipping a specific amount, as well as issues with scheduling and honoring the deals. This shows a lack of professionalism and fairness in handling Groupon transactions. 4. Surprise tip charged: A customer mentions being charged a surprise tip at the end of the service, which is seen as an attempt to compensate for the lack of voluntary tips due to poor customer service. This further highlights the negative customer service experience and potentially unethical business practices. 5. Inconsistent quality of manicures: While some customers praise the manicure quality, others mention that their manicures only lasted a few days before chipping or experiencing discoloration. This suggests inconsistencies in the skills and techniques of the technicians at the salon. 6. Limited availability and scheduling difficulties: Several customers mention challenges in scheduling appointments due to the owner being the only person working at the salon. This can lead to inconvenience and frustration for customers. 7. Cleanliness and maintenance issues: One customer mentions that the chairs and tables at the salon were weak, indicating potential maintenance and cleanliness issues. This can negatively impact the overall impression and comfort of customers.

Conclusion:

In conclusion, Hollywood Nail Bar place has some strengths such as good gel manicures and a pleasant atmosphere. However, the weaknesses outweigh these strengths. The owner's rude behavior, lack of customer service skills, and inability to effectively manage the business contribute to a negative experience for many customers. Issues with Groupon deals, surprise tips, scheduling difficulties, inconsistent quality of manicures, and cleanliness concerns are further weaknesses that affect the overall perception of the salon. It is clear from the comments that there are other nail salons in the area that provide better customer service and quality, making it difficult to recommend Hollywood Nail Bar place to potential customers.

Best TL Reviews

Very good job on my gel manicure! Nice vibes. The owner remembered me even though I had only been there once a few years ago. I will be returning.

I feel very sad for the owner of this nail salon. Majority of her reviews are mostly about the same things - she is rude, lacks good customer service, and doesn’t know how to run a business. I’m surprised she’s still around. She needs more training on how to deal with people in general. She clearly lacks this. She is the rudest person I’ve ever dealt with at a business. At the salon, she argued with me over my Groupon in front of other customers. I felt so embarrassed. If there was an issue I was unaware of, she needs to speak with me privately and respectfully to let me the issue. In addition, she charges you a surprise tip at the end of her service. It needs to be the customer’s choice how much they want to leave you (if they even want to leave anything). It’s extremely clear that she wasn’t getting any tips because her customer service is so bad. That is why she forces a surprise tip at the end. Go figure.

There are so many other nail salons in the area that provide nice customer service and do great nails. Save your time and money and do not bother with this place or this owner. I’d give 0 stars if I could,

I bought a Groupon for 2 manicures. My first experience was the worst customer service experience that I've even seen given to a customer. The tech was demanding a tip of 20%, refusing to "teach" the customer how to tip, and later complaining to me about that customer. My manicure lasted 3days before starting to chip. The second visit was more pleasant and my manicure lasted 2 weeks. So my rating is an average of 2 visits. I will never return, not even with a Groupon discount.

I found the salon through Groupon. The salon was clean and the technician did a great job with my non chip manicure.

Called because I had a Groupon. They said I had to pay full price with them and pay again with them since they are not Groupon (besides the tip obviously). They suggested I get my money refunded to my Groupon. Wouldn’t go since there isn’t really a discount and your Groupon doesn’t work here. Can’t speak regarding service as I didn’t end up going.

Very rude owner. I purchased a Groupon and it was hard to schedule appointment because she is the only person there. She demanded a specific tip amount and it had to be cash. When I called to schedule my second visit she said my groupon expired. I do not recommend using a groupon here. Just call and ask for the best price.

The person was so rude and the most ridiculous thing happen. My finger got infected and don’t ever go here people! The woman was so mean and the service was so bad. The place was dirty and chairs and tables were so weak. The woman was keep forcing us to pay 20% of tip even if I wasn’t satisfied with the service. I said I can’t pay 20%, but she said “why did you come here if you don’t have money?” My nails got chipped like after 2 more days. I totally would not recommend this place and my finger hurts so much right now because of infection.

The place was clean and the technician was friendly. While it was a good manicure and I had lot of colors to choose from, I have had better manicures done at other places. I would recommend them though and I would probably come back! I used a Groupon for my first visit.

Update: By day 2, my nails discolored around the edges. They became a deep/dark pink. Due to the discoloration so quickly, I will not return here.