NYC Panache Salon

+1 718-575-0532

107-12 71st Rd 2nd Floor, Forest Hills, NY 11375 United States of America

Open Today: -

Quick Facts About NYC Panache Salon

Introduction:

NYC Panache Salon is a popular salon located in New York City. It has received a mix of positive and negative reviews, presenting both strengths and weaknesses that need to be considered.

Strengths:

1. Skilled Stylists: Many customers praised the skill and talent of the stylists at NYC Panache Salon. Linda, in particular, received high praise for her excellent balayage work. Marina, the owner and head stylist, was also commended for her expertise in color and haircuts.

2. Healthier Hair: One customer mentioned that after visiting the salon, their hair became much healthier. This showcases the salon's ability to provide haircare services that promote hair health and improve its condition.

3. Before and After Photos: The availability of before and after photos impressed customers, as it allowed them to see the transformation and the quality of the salon's work. This transparency helps potential clients make informed decisions.

4. Additional Services: The salon offers massages, which was highly appreciated by customers. This demonstrates the salon's commitment to providing a well-rounded and luxurious experience to its customers.

Weaknesses:

1. Disappointing Haircut and Interaction: A customer expressed disappointment with their overall haircut and their interaction with Marina, the owner and head stylist. They felt that Marina did not pay attention to their requests for a fun and edgy haircut, and the end result did not match the photos they had provided. The lack of communication and attentiveness from the stylist was a significant letdown for this customer.

2. Lack of Personalized Consultation: The same customer mentioned that Marina did not ask any questions about their lifestyle or hair routine, which is typically expected from a new client consultation. This lack of personalization may result in customers feeling unheard and dissatisfied with the final result.

3. Lack of Covid Protocols: Another customer highlighted a significant issue regarding the lack of Covid protocols in the salon. They observed that some stylists and the receptionist were not wearing masks properly, and there were no evident cleaning protocols in place. This lack of attention to safety measures may deter potential customers who prioritize health and safety during these times.

4. Inattentive Demeanor: The customer who had a disappointing experience mentioned that Marina's body language and demeanor seemed inattentive and rushed. They felt that Marina did not understand how her attitude and tone affected the overall customer experience. This can be seen as a weakness as a hairstylist's demeanor plays a crucial role in creating a positive and comfortable environment for clients.

Conclusion:

NYC Panache Salon has several strengths, such as skilled stylists, the ability to create healthier hair, and a range of additional services. However, it also has weaknesses that should be addressed, including disappointing haircuts, lack of personalized consultations, inadequate Covid protocols, and inattentive demeanor. These weaknesses may impact the salon's reputation and customer satisfaction. To improve the overall customer experience, the salon should focus on better communication, attention to Covid safety measures, and ensuring that each client feels heard and valued during their visit.

Best TL Reviews

Had to stop by while in NY for the weekend! They took such good care of my hair! My hair is so much healthier! The before and after photos are incredible. Linda is my favorite! She did such a great balayage. Highly recommend visiting this salon! They also offer massages ❤️

I got my haircut and am so disappointed with both the cut and the interactions with my stylist. The person that washed my hair was great! She was thorough and it was relaxing. The star in this review is for her. I then had my haircut by Marina, owner and head stylist. She asked if it was my first time there. I said yes, that I had not had my haircut in over a year because of Covid, so I was excited to have a change. I showed her about 8 photos saying I would like something fun, young and a little edgy. I mentioned that I used to have pixies, mohawks, and sharp asymmetrical bobs so I like funky cuts. I said, "You're the stylist and know what will look good on me, so something along the lines of these photos, but you can sort of surprise me."

Her body language while you talk to her is very inattentive and rushed as if she's not really listening. She did not ask any questions about my lifestyle or hair routine. As a new client, I thought she would try to get to know me a little to pick a fitting style for me. Maybe since I was flexible on the cut, she was just ready to get started and didn't want to ask anything? She cut off about 6" of hair (totally fine! All of the styles I showed were short and I am happy to lose the length). I assumed she was going to add layers, texture, some asymmetry... something! After shortening the hair to all one length, she thinned it out a bit and was finished. It took longer to wash my hair than the time she spent cutting it. She blow dried my hair using a large round brush and curled all of the ends under which looked nothing like the photos I provided and took the cape off. I said, "You're finished?" a bit surprised. And she replied, "Next time, give me a harder hair style". Thinking that she had perhaps forgotten what the pictures looked like, I pulled my phone out to show her the pics again and asked "Well what would you do next time?" Thinking that as she saw the pics for a second time she would see that my mushroom shaped hair looked nothing like the ANY of the pictures. She replied, "I don't know, I'd have to think about it." Then pointed to the most simple style and said, "I gave you this one. The only reason hers looks like that is because she has pomade in it". If that is true, she should have put product in my hair and showed me how to style it so I would know how to make it look like that. She didn't.

At one point, she asked if it was ok to make one side longer. I said, "Yes, definitely! I love asymmetry!" She said she'd make the left side longer. In leaving, my hair was the same length all the way around. No angle, no asymmetry, not ONE SINGLE layer. All of the images I showed had layers, many were angled/asymmetrical. ZERO of the photos had the edges blown curled under. I was given the most simple and basic bob with blown under edges. I left looking like I had a mushroom cap on my head (like a 1998 soccer mom/housewife from a suburb in the south).

I didn't write a review the first day thinking maybe after I and style it myself, I'll like it more. I looked like a mushroom because of the blow-dry. But Marina said my haircut would look like one of the pictures with some product. So the next day I dried my hair straighter and almost cried. There is a chunk of hair on my right side that is an inch longer than everywhere else. Mistakes happen. Fine. I'll trim that myself. But if you're going to give the most simple haircut, it had better be executed well and it's not. The right side is longer, not in a cute stylish way, just an awkward/sloppy way and it's jagged across the back.

Sadly, if you are a new client, Marina isn't going to spend time getting to know you and what you like and dislike. She didn't ask any questions about me. In giving her some flexibility, I thought I'd end up with something fun and different. Instead, I just got a bad basic cut. Marina is not mean, but I genuinely do not think that she understands how her demeanor, tone, body language and attitude come across to her clients. I understand that no custom service will be perfect, but this was a big let down.

This place was so-so. The technician who did my nails did a good job- my nails look great! However, I did have to argue a bit to get her to cut them short, and then the color I wanted, and at one point she asked me if I wanted to wax my arms, which I found a bit offensive. My main issue with this salon is the complete lack of Covid protocols. One of the stylists was not wearing a mask at all, the receptionist had hers half off. There were no cleaning protocols evident, no dividers, nothing. I will not return for that reason alone.

I am so glad that I found this salon! I had amazing experience and wanna say that Marina has golden arms because she cuts best bob.

Really recommended this place, you will be happy after :)

Absolutely happy, thank you, Marina.

Manicure and pedicure was good with Sasi.

I have been to many hair salon's and I have to say this is the best one I have ever been to. I went to Panache because I saw what a beautiful job that was done on my daughter's friends hair. They highly recommended that I go. Well, I was so happy. I feel totally transformed!!! If you are sick and tired of your hair looking orange or not the way you wished, then this is where you need to go!!!! Thank you Marina for doing such an amazing transformation on my hair!!! I love it!!! Kindness and caring of what you want your hair to look like will happen at Panache. Look no further, you will not be disappointed!!

Ivan is the absolute best!! He cut my hair with so much care and attention, and gave me exactly what I wanted. He is so friendly, professional, and kind. Truly will come here just for him, hes so amazing!!

The best hairstylist in NYC ! MARINA Performs miracles with her golden hands. Professional colorist. Queen of balayage. Skilled in funky pixie colors, such as mine. Johnny does phenomenal work with the scissors. All about precision . Sessy? With her soothing pedicures? Oh man!!! I’m in there every weekend. Can’t live without the touch of their art. The aura in there is just so comforting and hip. I feel like a MILLION BUCKS every time I finish out of there.

Marina, the owner, is a seasoned and talented hair dresser. She does a great job with highlights and hair cuts. You just have to be clear about what you want and she'll do it.