NAIL 1st

+1 803-980-6245

2186 Cherry Rd #102, Rock Hill, SC 29732 United States of America

Open Today: -

Quick Facts About NAIL 1st

NAIL 1st place has received a mix of positive and negative comments from customers. In order to understand the strengths and weaknesses of the salon, we will analyze the comments and identify key points.

Starting with the positive comments, it is clear that customers appreciate the level of customer service they received at NAIL 1st place. One customer mentions that they felt cared for and that the salon values customer satisfaction. This demonstrates a strength in the salon's ability to prioritize customer needs and provide a positive experience. The comment also highlights the excellent service provided by a specific nail technician, Tina. This indicates that the salon has skilled and talented staff members who are capable of delivering exceptional results. Additionally, the recommendation of the salon with a 5-star rating shows that the customer had an overwhelmingly positive experience and would highly recommend NAIL 1st place to others.

Moving on to the negative comments, there are concerns raised regarding the professionalism and competence of certain staff members at NAIL 1st place. A customer mentions that their nail technician, John, had difficulty finding the right nail tips and polish, indicating a lack of organization and attention to detail. The customer also experienced pain during the acrylic application and claims that their natural nail was filed down excessively. This suggests a weakness in the salon's technical skills, as the customer was left dissatisfied with the overall quality of the service. Another customer complains about the lack of hospitality they experienced, including not being offered a drink and having to wait without having their feet soaked. Additionally, the older gentleman who performed their pedicure did a poor job, leading to multiple cuts and bleeding. This highlights a lack of communication and understanding between the staff and customer, as the older gentleman did not speak English fluently, causing frustration and dissatisfaction. The negative comments also emphasize the negative attitude displayed by the salon manager when confronted with complaints, further exacerbating the poor customer experience.

However, it is important to note that some negative comments also contain positives. One customer mentions that despite the nails not being perfectly even, the staff had a great personality and the issue could be easily fixed at home. This suggests that while the technical aspect of the service may have been lacking, the staff exhibited positive traits such as friendliness and approachability. Another customer praises the customer service and results provided by specific staff members, Tina and Lisa, and states that they have found a new go-to salon. This indicates that the salon has capable staff members who are able to deliver excellent results and build positive relationships with customers.

In conclusion, NAIL 1st place's strengths lie in their ability to provide excellent customer service and deliver satisfying results. Customers appreciate the care and attention they receive, as well as the skills of certain staff members. However, weaknesses are apparent in the lack of organization, technical skills, and communication displayed by some staff members. The negative experiences reported by customers highlight areas that need improvement, such as the professionalism and competence of the salon's employees. NAIL 1st place should focus on training and communication to ensure consistent and high-quality service for all customers.

Best TL Reviews

Highly recommend this salon! They really care about the customers satisfaction! My nail tech was Tina! She was amazing!! Very polite and did a wonderful job! I haven’t “loved” my nails in a long time! So glad I found someone like her! ❤️

This place deserves 5 ⭐️!!

I will NEVER be going here again. The first thing was when John was putting the nail tips...THEY DIDN'T FIT. Entirely too small. Then he couldn't find the right polish even tho I told him multiple times what color I wanted. When he was putting the acrylic I noticed that the side of my real nail was showing. After I explained that he messed up, he decided to file my nail down to the point where it started hurting. if I could put zero stars I WOULD.

If I could give ZERO STARS I WOULD!!! They were very welcoming when I first walked in. I was seated immediately I took off my socks and shoes. Then I had to wait 15 minutes, they didn’t try to at least have my feet soaking while waiting. I was never offered anything to drink. The manager is money hungry and caught an attitude with me when I told her that the older gentleman done a horrible job on my toes. He didn’t speak any English of my knowledge. I wouldn’t care if they were giving away free services I still wouldn’t go.

In town for a wedding. This was the only salon to answer the phone & I am glad they did. Friendly service, great pedicure - the tech even let me change colors after the first toe was painted. Definitely recommend going here.

Nails wasn't even across but slanted besides that great personality and nothing i couldn't fix at home

Tina and Lisa are GREAT! They have excellent customer service and amazing results. TK Nails were horrible to me so this is my new go-to shop. See posted pics ????

I called ahead to see how long a mani pediatrician would take to do, he said 1hr. That was perfect for me , I showed up 10mins later. He got me right in and finished in 45 mins. The session went great. He was friendly, good, and quick. My nails look great and I'm a stickler for perfect nails so that says a lot. I will be back again.my friend has been looking for a great salon and I will be recommending nails 1st.

An older gentleman did my toes and cut my feet in multiple places, to the point of bleeding. He did not trim my toe nails and when I said something they apparently look better long. The paint on my toes looks 2 weeks old and it's not even 24 hrs old. also took half my eyebrow off in the waxing after me telling them I have light eyebrows and just wanted a shape up because the last wax I had a year ago took all my eyebrow off when I told them I was unhappy they told me nothing was wrong.