Quick Facts About Nail Fever
Nail Fever Place has several strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Excellent service and professional staff: Many customers mentioned that they had a great experience at Nail Fever Place. The staff is described as professional, friendly, and accommodating. They go above and beyond to exceed customer expectations.
2. Reasonable pricing: The salon is known for its reasonable pricing. Customers appreciate that they can get high-quality service without breaking the bank.
3. Clean and fast service: Several customers mentioned that the salon is clean and provides fast service. This is a strength as it shows that the staff maintains a hygienic environment and values their customers' time.
4. Attention to detail: One customer specifically mentioned that the technician took their time and went through every step meticulously during a pedicure. This attention to detail is a strength as it ensures a thorough and satisfying experience for customers.
5. Pleasant atmosphere: Nail Fever Place is said to have a nice set up inside and is seen as above-average compared to other nail salons in the area. The pleasant atmosphere contributes to a positive overall experience for customers.
Weaknesses:
1. Poor service and rudeness: One customer commented that their baby cousin was kicked out of the salon after getting her nails done. The staff was described as rude and unaccommodating. This incident reflects a weakness in customer service and highlights a lack of empathy from the staff.
2. Inconsistency in service quality: A customer mentioned that they were happy with their first service but had a disappointing experience during their second visit. The nails chipped and the matte finish started coming off soon after. Inconsistency in service quality can be a weakness as it can deter customers from returning.
3. Lack of proper greeting: Another customer commented that they were not greeted when they walked into the salon. This can be seen as a weakness in customer service, as a warm welcome sets the tone for the entire visit.
4. Racial discrimination: One customer shared their experience of feeling discriminated against based on their race. They observed that white customers were treated differently and received better service compared to black customers. This incident highlights a significant weakness in the salon's treatment of diverse customers and can harm their reputation.
In conclusion, Nail Fever Place has several strengths, including excellent service, reasonable pricing, cleanliness, fast service, attention to detail, and a pleasant atmosphere. However, they also have weaknesses, including poor service, inconsistencies in service quality, lack of proper greeting, and racial discrimination. It is important for the salon to address these weaknesses to ensure a positive and inclusive experience for all customers.
Best TL Reviews
I have been coming to this nail salon for about 2 months roughly and each time has been great! Tammy is my girl! She always exceeds my expectations with my crazy design requests for SNS!
Oh they are also very reasonable in pricing!
Everyone I have interacted with has been such a pleasure!
I have been coming to Nail Fever for several months as they always do an EXCELLENT job with my nails. The staff here are ALWAYS so professional, great attitude, catering, clean, fast service. I literally drive from the other side of town to come here! I’m very satisfied with my service and highly recommend this salon ????
They kick my baby cousin out after they did her nail. They said you can leave. It was raining. Poor service very rude. Im just like wow sad. Yes y'all did. It was today and it's raining. The two young this morning. Her nails was brown and tan. And really they don't look good. Thanks for the poor service
I was in the area and stopped by because I needed a fill. They were quick and friendly. I got a gel fill in for $40.
I had a great experience getting a pedicure here. The technician took her time and went through every step meticulously. I was impressed.
It also has a nice set up inside. Definitely above the average nail salons in the area. Will be returning!
I was happy with my first service so I came back, this time just for an acrylic set pink and white almond shape with a matte finish. The technician told me it would be $5 extra to do the almond shape, then another $5 for the matte finish. The matte finish started coming off days after and my nails began chipping also. I won’t be back .
Outstanding customer service is why I keep coming back. For me "Nail Fever" Cumberland area is my "Cheers" of nail salons. I've lived in this neighborhood for 7 years and not until I arrived here, I knew I'd found the one salon for me. Nail Fever was one of the first places I returned post pandemic, receiving the utmost respect, care and safety precautions. Thank you to infinity and beyond for your happiness guarantee. Angela "Niecy" Harmon
My first time here at this salon and I noticed they weren’t busy at all, which was fine. When I walked in I noticed no one greeted me but the host after a short period of time and he was at the desk when I walked in. I told him I would like a full set and eyebrows cleaned up. Most of the women were available and he asked one of the lady’s something and she looked mad and shook her head no looking at me. So I’m like I wonder what he asked her. So I see this older man sitting at one of the booths and he’s like he will do your nail. So I sit down man rude didn’t say much and was rough handling me. Every time I would move my hand to see something he would grab my hand and say don’t worry and continue working. He placed one nail crooked and another one don’t even fit. He got a attitude when I let him know. The host came kept trying to file it I’m like that’s not it it’s crooked how he placed it. So after 25 mins or so some beautiful mixed or Spanish looking woman with curly black hair nice designer dress, sandals and purse walked in and everyone greeted her even the nail tech that was doing my nails. Then the lady who said no to doing my nails jumped up to do hers. So I’m like ok so as he was finishing up my nails 2 other black women walked in like 5 mins apart. No one but the host greeted them, everyone else quit. The lady did a good job on my eyebrows but I will NEVER go back there. First and last time ever. To my Black Queens don’t waste your time or money at this place. It’s messed up how we get treated and they think we so naive to even notice. My money green and spend just like anyone else’s.
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Nail Fever Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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Location
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