Elegant Nails

+1 541-385-9699

561 NE Bellevue Dr, Bend, OR 97701 United States of America

Open Today: -

Quick Facts About Elegant Nails

Elegant Nails is a nail salon that receives mostly positive comments from customers. Below is an analysis of the strengths and weaknesses of the salon based on the comments above:

Strengths: 1. Excellent customer service: Customers consistently mention the friendliness of the staff and their welcoming attitude. The team at Elegant Nails is described as nice, accommodating, and helpful. This positive customer service creates a welcoming atmosphere and contributes to a positive overall experience for customers.

2. Skillful and detailed work: Customers repeatedly mention the high quality of the services provided at Elegant Nails. The salon is praised for doing an amazing job with acrylics, hand-painted designs, and other services. The staff is described as gentle, taking their time with each customer, and paying attention to detail. This skillful and detailed work ensures customer satisfaction.

3. Kindness and empathy towards customers: Customers highlight instances where the staff at Elegant Nails went above and beyond to ensure customer satisfaction and show kindness. An example is when the owner, Kim, helped a customer clean and fix her damaged nail after an accident. This act of kindness made the customer feel special and exemplifies the positive relationships the salon fosters with its clients.

4. Reputation and long-standing customers: One of the comments mentions being a customer of Elegant Nails for 20 years. This indicates that the salon has a loyal customer base and has built a strong reputation over the years. Long-standing customers are a testament to the quality of the services provided by Elegant Nails.

5. Clean and relaxing environment: Several customers mention the clean and relaxing environment of the nail salon. A clean environment is essential for customer satisfaction, as it ensures a hygienic and comfortable experience. The salon's atmosphere is also mentioned as beautiful and asmaphere.

Weaknesses: 1. Rude and unprofessional staff: One negative comment highlights the rude and unprofessional behavior of the staff. The customer was not acknowledged upon arrival and had to wait, and the nail technicians were rough and argumentative. This negative experience demonstrates a lack of professionalism and politeness on the part of the staff.

2. Inconsistent service quality: Another comment mentions instances where the nail polish was goopy and needed thinning. Inconsistent service quality could be a weakness of Elegant Nails. While most customers have positive experiences, these inconsistent instances may impact customer satisfaction and reputation.

3. Language barrier and miscommunication: A comment mentions a language barrier issue where the cashier said something loud in her foreign language and it was unlikely a polite response. This incident hints at a potential miscommunication issue that could arise due to language barriers. Clear and effective communication is essential for a positive customer experience.

4. Pricing: One customer felt that the salon was overpriced, especially considering the quality of service they received. Perception of value for money is subjective, and if multiple customers feel the same way, Elegant Nails may need to reassess their pricing strategy to ensure customers feel they are receiving fair and reasonable prices.

In conclusion, Elegant Nails has several strengths, including excellent customer service, skillful and detailed work, kindness towards customers, a positive reputation, and a clean and relaxing environment. However, there are also weaknesses to address, such as instances of rudeness and unprofessionalism, inconsistent service quality, potential miscommunication issues, and concerns about pricing. By addressing these weaknesses, Elegant Nails can further enhance their strengths and provide an even better customer experience.

Best TL Reviews

Kim and her team are always very nice and welcoming. I always go to Elegant Nails whenever I need acrylics done and they always do an amazing job! Everyone there do an amazing job and take their time with each customer! They are gentle and do an extraordinary job with all their services and do a detailed job! Elegant Nails is definitely the best place for any service! Would recommend to everyone! Thank you Kim and your team for doing an amazing job and always making me feel special

Kimmie is delightful! She works so hard to make sure her customers are happy! I’ve been going here for 20 years. The staff is friendly, helpful, and accommodating. I love my new Christmas nails! All hand-painted!

I am so grateful for Kim and everyone there. She does great work and always thinks of what's best for the customer. Switched from Acrylic to Dip and my nails have grown long and strong since. I recently have had a really bad week, getting hit in the face by a car door, falling and hurting my finger completely destroying my nail. Kim was so kind to help me clean and fix it making it look as if nothing happened. The pain went away the next day! She did it out of the kindness of her heart, because she wanted to be one happy thing in my week. I am so grateful. A little bit of kindness goes a long way for even strangers. Thank you!

This place is awful. When I walked in for my appointment they didn’t even acknowledge me and kept me waiting 20 minutes. Which might be ok if they are polite enough to say “be right with you.” I even called ahead to see if they were on time. Very rude people. Both a man and a woman worked on my nails and they were rough with me. The man held my finger so tightly it hurt and the woman dug her extremely sharp nail into me repeatedly and when I asked her not to she argued with me! Who does that? I said you are hurting me. The man used the grinder very awkwardly and the woman took over and did a good job overall but very overpriced. Define not worth it!! Rude people here. I will never go back.

Everyone here is super great! I love Lily and Kim they are complete perfectionist! I needed Disneyland nails/toes for my trip and they turned out amazing! Go here for top quality service, clean beautiful asmaphere, and exactly what you ask for????????

I have been getting pedicures here for several years. A couple workers are friendly, most people are neutral. They do a good job. I have had a couple occasions where the nail polish was goopy and they would thin it down and continue using it. On my last visit the “madam” checked me out. I said thank you and started to leave. Without looking at me she said something loud in her foreign language and I’m quite sure it wasn’t “thank you for your business”. Two other staff members gasped at her words and turned to me anxiously and said “thank you!!” I will never go back there, and have since found a fabulous place just down the road.

The young guy doing my toes was very effective and quick about things. Not always the greatest of things when your legs are being massaged but he was nice enough. The water was very hot when I originally went to put my feet into the bowl and when I said something he make the water super cold instead. Oh well! Good prices on stuff. $30 for a basic pedicure and $75 for the really fancy CBD one. They are extremely clean I’ll tell you that. Weird amount of blingy clocks on the walls though.

Clean environment and relaxing. My lady did an amazing job!