Quick Facts About Sophie Nails
Sophie Nails place has a mix of strengths and weaknesses, based on the comments provided. It is important to note that these comments represent the experiences of a few individuals and may not be representative of the overall quality of the salon. However, they can provide some insights into what customers have experienced.
Starting with the strengths, one recurring positive comment is that the nails look great after getting them done at Sophie Nails. Multiple customers mentioned that they were satisfied with the appearance of their nails and praised the talent and skill of the nail technicians. This indicates that the salon has the capability to produce aesthetically pleasing results.
Another strength mentioned is the personality and professionalism of a specific employee, who is described as funny, kind, fast, clean, and talented. Having friendly and skilled staff members can contribute to a positive experience for customers. Additionally, the comment mentions that the prices at Sophie Nails are average, indicating that the salon does not overcharge its customers. This fair pricing can be perceived as a positive aspect by customers.
However, Sophie Nails also has several weaknesses that have been mentioned in the comments. One common issue is the miscommunication between the customers and the nail technicians. In one instance, a customer requested only a slight reduction in nail length but ended up with significantly shorter nails. The customer attributed this to the lack of understanding of the salon's terminology, and the nail technician's failure to accurately fulfill the customer's request. This indicates a weakness in communication and customer service.
Another weakness mentioned is the poor experience with a pedicure. The comment states that the salon overflowed the bowl during the pedicure and had to switch the customer to another chair. Furthermore, the nail polish used was described as chunky, and the end result was mismatched polish. These issues indicate a lack of attention to detail and professionalism during the pedicure process, which can negatively impact the customer experience.
Hygiene is also mentioned as a weakness. One customer claims that the salon is dirty, and compared the quality of the pedicure to that of a 3-year-old. Cleanliness is a crucial factor in any salon, and negative comments regarding hygiene can deter potential customers.
Another complaint involves the durability and quality of the nail services provided. One customer had issues with both no-chip gel nails and white tip acrylics. The gel nails started lifting, and the removal process was painful. The white tip acrylics had scratchy applications, a distinct line where the acrylic powder was applied, and one finger with lifting and cloudiness that was not addressed by the salon. Additionally, the nails were not filed to the desired shape. These issues indicate a lack of attention to detail and quality control in their nail services.
To conclude, Sophie Nails place has some strengths, such as producing aesthetically pleasing results and employing skilled and friendly staff members. However, there are also several weaknesses, including miscommunication, issues with pedicures, hygiene concerns, and problems with the durability and quality of nail services. Understanding these strengths and weaknesses can help potential customers make informed decisions about visiting Sophie Nails.
Best TL Reviews
I would of not given any stars but had to rate my experience to leave this message. I came in with long nails to get a fill. The lady asked me if I wanted my nails shorter. I told the lady that works there 3 times that I only wanted my nails just slightly shorter not much taken off. She cuts my nails with clippers then takes the rotating file machine and takes more off. After she did one hand I told her my nails are way to short and then she told me if I only wanted a little cut off I should of told her to file my nails only and not use the nail clippers I told her I do not know your lingo and I told you three times I wanted my nails slightly shorter than what they were. She then told me she can take my nails off and give me new nail tips, I told her I would not pay fir that considering she was the one that caused this issue. She then said if I wasn’t happy I could go else so I did. TERRIBLE TERRIBLE service. NEVER AGAIN. This is the photo of her hack job.
My nails look great but....
She used a flat metal vegetable grater on my feet. It took the skin down in places so they are still sore to walk on.
My nails looked beautiful everytime here. I have gone to same guy up front each time. Hes funny, kind, fast, clean and talented. The price is average they dont over charge here either. I love them.
quite underwhelming. I went in for a pedicure. They overflowed the bowl, then on the second attempt decided the chair was broken. They moved me to a new chair and started my pedicure over. The very next customer was sat in the broken chair and eventually had to be moved to a working chair. The nail polish was chunky. After painting one foot with the chunky polish, they thinned it out too much so the end result was mismatched polish. I have had better experiences here in the past, but they were unprofessional on this visit.
They are not nice at all. Dirty as well. My 3 year old gives a better pedicure than these grown employees and good luck getting them to work with you if you don’t like something. They will charge you the full amount even if you return to them the following day with your complaint on color or nail fixes. DONT GO. save your time and money and drive elsewhere
got my nails done at another place and 2 broke so I went here to get them fixed and painted. The rest of my nails are even and coffin shaped and the two they fixed are incredibly uneven and the shape is atrocious. They are also incredibly thick.. I had to keep stressing thinner until she just gave up. Not going back.
Took my daughter to get nails done for dance. They didn't even take all of her previous polish off and it showed through to the new polish. I showed her she said it was under her nail. No it wasn't. Looked bad, won't go back again
Horrible service. Got no chip gel nails for the first time, the were lifting by the nail bed really bad by the start of the second week. Went in and had them removed(which was a really painful process) and got white tip acrylics this time and while they lasted a good 3 weeks before fill ins were needed, the original application was scratchy beneath the surface. After getting fill ins, you could see a very distinct line in every nail from where the acrylic powder had originally been applied and I had a lifting in one of the fingers that looked very clouded and they did nothing to fix it, the top of the nail was still close to breaking off. Also they didn't bother to file them back to the desired shape so now I have clouded, scratchy, lopsided completely unnatural looking nails. Never going to this salon again.
Sophie Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
How to go there
Location
Places
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