Quick Facts About Family Nails
and breaking already. When I got the fill they didn’t even touch my cuticle line and you can tell. The shellac is already peeling off one of my fingers and the nail is already very fragile. I don’t know if it’s because I didn’t tip enough, since they constantly ask me if I want my nails fixed, or if it’s because I had two different technicians doing different tasks. I’m disappointed in my $55 fill.
I went in for a quick nail fix, my nails had already chipped from a previous manicure at another salon. The nail technician started filing my nails down so rough that after she was done my nails were super thin. She then added new gel polish on top which started chipping within days. Waste of money and my natural nails will need months to recover from the damage.
I’ve been getting my nails done at Family Nails for a couple of years and I used to be really impressed with their work. However, lately I feel like the quality has declined. The last time I went, the technician cut my cuticles so deep that they were bleeding. She didn’t even apologize or acknowledge her mistake. Additionally, the gel polish she applied started peeling off within a week. I used to recommend this salon to my friends, but I don’t think I will be returning.
Strengths:
1. Friendly staff: Despite some negative experiences mentioned in the comments, several customers mentioned that the staff were nice and polite.
2. Longevity: One comment mentions that the customer has been coming to Family Nails for six years, indicating that they have been in business for a significant amount of time.
Weaknesses:
1. Poor quality work: Multiple comments mention issues with the nail technicians' skills, such as crooked or uneven nail polish, rough filing, and nails lifting or breaking shortly after the service.
2. Lack of professionalism: Some customers mentioned unprofessional behavior, including rushing through services, ignoring customers, and not providing options or listening to customer preferences.
3. Ineffective communication: One customer mentioned feeling disregarded and not appreciated due to not understanding the language spoken by the staff. Effective communication is crucial for ensuring a positive customer experience.
4. Inconsistent service: A few comments mention receiving different levels of service when compared to the staff's treatment of each other. This inconsistency in service quality can be frustrating for customers.
5. Lack of options and customization: Customers mentioned not being given the option to choose the type of pedicure they wanted and feeling unable to get the desired nail design. This can limit customer satisfaction and personalization of the service.
6. Damage to natural nails: Some customers mentioned experiencing damage to their natural nails, such as thinning, bleeding cuticles, and chipping gel polish. This suggests a lack of care and skill in performing the services.
7. Lack of discounts or loyalty programs: One customer expressed a desire for birthday or general loyal customer discounts, which indicates that the salon does not offer any incentives for repeat customers.
8. Comfort and environment: A customer mentioned discomfort during the pedicure due to burns caused by the technician and a lack of air conditioning, suggesting that the salon may not prioritize customer comfort.
In conclusion, based on the comments provided, it is evident that Family Nails has several weaknesses that outweigh their strengths. Concerns over poor quality work, lack of professionalism, ineffective communication, inconsistent service, damage to natural nails, and limited options contribute to a negative customer experience. Improvement in these areas is necessary for the salon to enhance their reputation and retain customers.
Best TL Reviews
The ladies were nice but I asked for ombré. That's NOT it. The picture of my pinky is a small cut and that was made in the first two minutes. The third picture is how my hands look when they're cold. It would have been fine if they were how I wanted them. The last picture is to show my nail. The fake nail broke off my real nail and bent it at the tip. I've decided to try a different place to have it fixed and hope for the best.
Terrible service will never go again lady rushed on my nails they not neat at all waste of money
I received a pedicure here and I usually don’t do acrylic on ALL my toes but i happen to because the lady suggested it. She was not gentle at all, burned my nail beds multiple times with the drill machine and I’ve only had them done TWO days and one of my acrylic toe nails came off. I truly didn’t like the customer service either and the lady I had was very persistent on me not getting certain things even tho….it was something I wanted. Smh they also never gave me the option on what kind of pedicure I wanted. And when I told her to fix a nail that was clearly crooked she was extremely rough with it. As if I was in the wrong? Very unprofessional.
They can NOT do nails, STILL after so many years!!! Must be the PPP still keeping them in business. The girl kept burning my toes/skin when I was getting my pedicure. The pedicure was not comfortable and only lasted about 10 mins. I have two burns on the top of my big toe. The color on my full set was not smooth and it was HOT in there. No A/C.
I've been coming here for about 6yrs... I LOOOVE IT.... BUT I Wish THEY would/could have offer BIRTHDAY,OR GENERAL LOYAL CUSTOMER DISCOUNT!!
Trash service. Everything from ignoring customers to poor work. I asked for a gel mani French tip and feel like my nails look worse then when I came in. As I was leaving I noticed that they do each others hands better than they do for customers. Please Dave your time. Left without getting everything I wanted because I didn't want my feet to be handled in the same manor. Ps. Spoke the language so didn't appreciate anything that was said. Hence why I am leaving a review. Be kind. A customer is a customer. You can't speak badly on someone because your performance was subpar.
The lady who polished my nails wasn’t friendly and I asked for one finger to be half and half. It was polished crooked so i told her to just polish that one the same as the others.. The end of my nails are bubbled and thick. She pushed me off to another employee once I pointed out the flaws.
It’s been 4 days my nails lifting
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Family Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | Closed |
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