Quick Facts About Kim’s Nails
Kim’s Nails place has various strengths and weaknesses based on the comments provided. Starting with the strengths, it is evident that the staff members are friendly and offer a welcoming experience. One customer mentioned being offered free wine, which adds to the pleasant and comfortable atmosphere of the salon. Additionally, the employees are described as gentle, kind, patient, and attentive towards customers, displaying a high level of customer service. Taking time with customers and providing a relaxing environment are also noted as positive aspects of the salon. These strengths contribute to a positive overall experience for customers, making them feel valued and satisfied.
Another strength mentioned by customers is the ability of Kim's Nails to accommodate specific requests. One customer had difficulty finding a salon that would arrange a polish change on their toes, but Kim’s Nails was able to fit them in without any problem. This willingness to cater to customer needs and preferences sets them apart from other salons and shows that they prioritize customer satisfaction.
Furthermore, some customers have had multiple positive experiences at Kim’s Nails, which indicates consistency in service quality. Repeat customers mentioned loving the salon, praising the results, and expressing a desire to continue coming back. The longevity of Kim's Nails also speaks to their ability to maintain customer loyalty, as one customer mentioned using their services for over a year, even for special events like their daughter's wedding.
However, there are also weaknesses that are worth considering. One customer had a negative experience with their dip powder nails, as the polish started chipping within a couple of days. They returned to the salon to have them redone, but the issue persisted. This indicates a potential issue with the quality or application of the dip powder. It is essential for a nail salon to ensure long-lasting results, so this feedback highlights an area for improvement for Kim's Nails.
Another weakness mentioned is the lack of responsiveness from the salon in addressing customer concerns. One customer mentioned leaving a negative review, after which Kim’s Nails responded requesting a phone call for resolution. However, when the customer called, the staff had no knowledge of the situation and failed to provide any follow-up or solution, causing frustration. This lack of communication and customer service can be detrimental to the salon's reputation and customer satisfaction.
Additionally, one customer had a negative experience with the duration of shellac polish. The customer reported that the polish started peeling within a week, which is shorter than the usual longevity of shellac manicures. Although the salon attempted to rectify the situation by redoing the manicure, they still asked the customer to pay full price, leading to dissatisfaction. This highlights a potential inconsistency in service quality and the handling of customer complaints.
In conclusion, Kim’s Nails place has several strengths, including friendly staff, accommodating customer requests, creating a calm atmosphere, and providing satisfactory results. However, there are also weaknesses, such as issues with the longevity of certain nail services, a lack of responsiveness to customer concerns, and inconsistencies in service quality. Addressing these weaknesses and focusing on improving communication and service consistency can elevate the salon's reputation and ensure customer satisfaction.
Best TL Reviews
I had a very friendly experience. I was offered wine for free. The gentleman who did my nails and feet where gentle and kind. My nails turned out beautifully and he did exactly what I asked for. When he did my feet, he was patient, gentle and took great comfort and care for me. The atmosphere was calming. It truly was nice to have someone take their time with me.
I recommend this place give them your business I needed a polish change on my toes desperately, I have had a hard time walking as I was in the hospital and just wanted a polish change my husband took me to three different salons and they could not fit me in for just a polish change I thought that was odd but the more I thought about it's most likely because it's not a money maker. I called Kimi's and she said sure to come in. She was so nice and since she took me with no problem I decided to do a pedicure shows they are not all about the money . Great Place and very attentive Give they try gotta keep places like this in business
This is my 2nd time here and love it! I havent had my nails done in over 2-3 years and wanted somewhere near by me. Found this place and they are amazing.
My friend and daughter had an amazing experience. Definitely will continue to come back again!
I got my nails done with dip powder and with in a couple days they were chipping, a week later I went back in because 3 nails were chipped. Got them redone and again in a week the nails I had and the original nails are chipping. I have never had an issue with dip nails chipping until now. So frustrating I spent money and got poor service.
As you can see Kim’s nails responded to my review and asked me to call the shop. So I called and no one had any idea what I was talking about and then took my number for someone to call me back. That was 3 days ago and I have heard nothing.
If your going to send a response like you did please follow up, just adds to my frustration.
Love nail day! We have been going to Kim’s for over a year. Even used her for my daughters wedding. Great service and results! Would highly recommend!
I went to Kim’s nails on March 29th and noticed the evening of April 6th that the shellac polish was peeling up. This is unusual for me as normally shellac lasts at least 1 month if not longer. I called on April 7th and told them of the issue. The man that did my nails on the 29th answered and told me to come in the next day. I did thinking they would make it right. Upon arrival I again explained why I was back in. They had a very nice person redo my nails but when I went to leave, they asked me to pay full price again. The reason they stated was that shellac is only supposed to last two weeks. It didn’t even last two weeks and they were willing to make it right. They made me pay full price and offered a $5.00 coupon towards my next visit for which I declined. I will not be returning.
This was my second time to the shop.
OMG....... Julia was great!
Her massage both with the pedicure and the manicure were FABULOUS.
She pays so much attention to the litter things.
I highly recommend trying this place out!!!!
First time I went here, I got a full set and it lasted three months! Yesterday, I walked in without an appointment and got a shellac manicure. The manicurist was so nice and very thorough. I will definitely be returning.
Place Pictures
Kim’s Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places