Royal Nails & Spa

+1 770-535-8300

4009 Winder Hwy # 275, Flowery Branch, GA 30542 United States of America

Open Today: Closed

Quick Facts About Royal Nails & Spa

Royal Nails & Spa is a nail salon and spa that offers services such as nail treatments, pedicures, and eyelash extensions. Based on the comments provided, it is evident that there are both strengths and weaknesses associated with this establishment.

Starting with the strengths, one positive aspect mentioned by a customer is the affordable prices. They appreciate the fact that they can get eyelash extensions that last for two weeks at competitive rates. Furthermore, the commenter expresses satisfaction with the quick and professional service provided by the staff, particularly when it comes to eyelash extensions. This indicates that the staff members at Royal Nails & Spa are skilled and efficient in performing certain treatments.

Another customer mentions that their wife has been coming to Royal Nails & Spa for years and has always been happy with the service. This suggests that there is a level of consistency and quality that has kept a long-term customer loyal to the establishment. It can be inferred that the salon has a reputation for delivering satisfactory results when it comes to nail treatments.

On the other hand, Royal Nails & Spa also has several weaknesses that have been highlighted through customer reviews. One recurring issue is the poor customer service experienced by some patrons. Multiple comments mention instances of staff members being inattentive, distracted, and talking loudly among themselves. This creates a negative environment for customers, especially those seeking a relaxing and enjoyable spa experience. The unprofessional behavior exhibited by the staff can lead to customer dissatisfaction and a sense of being neglected.

Additionally, there are complaints about excessively long waiting times. One customer mentions waiting for over an hour despite having made an appointment. This indicates poor time management and a lack of respect for customers' schedules. Prolonged waiting times can lead to frustration and inconvenience for customers who have other commitments or appointments to attend.

Hygiene and cleanliness are also issues raised in one comment. The customer states that the salon is not very clean, although they mention that the staff will clean the specific area upon request. While it is positive that the staff is willing to address cleanliness concerns, the fact that the salon does not maintain a consistently clean environment could raise concerns about the overall hygiene and sanitation practices of the establishment.

Another area of weakness is the lack of expertise demonstrated by some staff members. A customer recounts a negative experience with a pedicure, mentioning that the substitute technician did not have the same skills as their regular nail technician. The customer describes a subpar service in which the pedicure was not performed correctly, resulting in a butchered outcome. This suggests that not all staff members at Royal Nails & Spa possess the necessary expertise and training to deliver high-quality services consistently.

In conclusion, Royal Nails & Spa has both strengths and weaknesses. The affordability of their services, as well as the professional delivery of certain treatments, are strengths that have been praised by some customers. However, the recurring issues of poor customer service, long waiting times, cleanliness concerns, and uneven expertise among staff members are weaknesses that could significantly impact the overall customer experience. Improving these areas would be essential for Royal Nails & Spa to enhance their reputation and provide a consistently satisfactory service.

Best TL Reviews

DO NOT GO!! the service, is horrible. they go out of their way to make you pay more…. i asked for a fill in where the OWNER took my nails off. they would not do what i wanted. my nails look nothing like what i asked for. it took 3 hours to even start my nails. this has happened the last 3-4 times that i have came.

I started out getting my nails and pedicures done at this location. One day I decided to add on eyelash extensions and I have been going back ever since. Can’t really beat the prices and the fact that the extensions last for two weeks! She gets it done quickly and professionally!

The exact opposite of a relaxing experience. The staff talked loudly to one another and ignored customers. The girl who did my manicure was very distracted. I actually had to go back the next day and get my nails corrected as she apparently forgot to put the gloss coat on several nails in one hand.

I’ve came here and the same thing has happened twice. I went in with my friends and they had me waiting for over an hour before they had even started doing my nails and get this we even made an appointment. I was waiting so long that I had to leave because I had to go to another appointment. It’s ridiculous. My friends were here for 3 hours before they were done with their nails. I do not recommend!!!!!

I am very happy with my pedicure . Not sure if I’d use them for anything else though.

I have been going to this place for 3 years. They are not very clean but,will clean the area you are in if you ask them. Today I went in there and,the lady I use is on vacation so,they had Sarah do my pedicure(Butcher Job) telling me that she could do what my regular lady can do. They were very I distant on Sarah doing it. I said ok and,to make a long story short 3 hours later I was still in the chair asking her to do what I came there for. She would clip my nails a little then clip the skin a little then push the cuticles a little. This went on for an hour and,a half before she ever did the leg massage that she did for about 15 minutes. She then tried to remove an ingrown nail and,buthered my toes. She clearly had no clue what she was doing. I talked to Stephen the owner and,he tried to explain the pedicure process like he was the only one that knows anything about it. I told him I felt like I paid for a service that I didn't get. He replied with "well she tried her best) and left it at that. Royals Nails in Flowery Branch don't care about customer service. It is all about money to them. I will never go back and,wouldn't recommend them to my worst enemy. The rating should actually be a -5. HORRIBLE BUSINESS!!!

My wife has been coming here for years and she really likes their service. Her nails always look great when she comes here.

Love this place. Linda and Cindy always do an amazing job.