Quick Facts About American Trim & Style
American Trim & Style is a hair salon that has been operating for at least 17 years. According to the comments, there are several strengths and weaknesses that can be identified.
One of the main strengths mentioned is the unmatched quality and friendliness of the staff. This suggests that the salon places a strong emphasis on delivering high-quality haircuts and providing a pleasant and welcoming environment for its customers. These factors contribute to building customer loyalty and trust, as seen by the comment from a customer who has been going to the salon for 17 years.
Another strength mentioned is the skill of a specific barber, Dean. The comment describes Dean as an artist in his trade, suggesting that he is highly skilled and capable of delivering exceptional haircuts. This highlights the talent and expertise of the staff at American Trim & Style.
The patience and skill of the barbers when dealing with children is also mentioned as a strength. One comment describes how a barber was patient with a 4-year-old and gave them a cute haircut. This indicates that the staff at American Trim & Style are skilled at working with children, making it a family-friendly salon.
Traditional barber traditions are also mentioned as a strength. This suggests that the salon may offer traditional grooming services or maintain a classic barber shop atmosphere, which appeals to customers who appreciate the nostalgia and traditions associated with old-fashioned barber shops.
On the other hand, there are some weaknesses mentioned in the comments. One customer notes that the staff is more interested in watching TV and joking with each other than engaging with customers. This suggests that the customer service aspect of the salon could be lacking, as the staff may not prioritize engaging and interacting with customers.
Another weakness that emerges from the comments is the difficulties encountered when trying to make an appointment. One customer mentions that no one answers the phone, making it difficult to schedule an appointment. In addition, the salon seems to often be fully booked, which can be frustrating for customers who prefer to walk in without an appointment. These issues indicate a lack of effective communication and organization when it comes to managing appointments and providing availability for customers.
Another customer expresses dissatisfaction with the salon's response to their concerns and the perceived lack of respect for their loyalty. The customer feels that despite being a long-time customer, they do not feel valued or respected. This highlights a potential issue with customer relationship management and the need for the salon to improve its efforts in acknowledging and appreciating loyal customers.
In conclusion, American Trim & Style has several strengths, including unmatched quality and friendliness, highly skilled barbers, patience with children, and traditional barber traditions. However, there are also weaknesses identified, such as a lack of engagement with customers, difficulties in making appointments, and perceived lack of respect for loyal customers. Addressing these weaknesses would be crucial for the salon to improve its overall customer experience and reputation.
Best TL Reviews
I’ve been going for 17 years and the quality & friendliness is unmatched.
Moved out of the area but will drop by literally anytime I’m back in town for a great haircut.
My hair was done by,Dean. Dean is an artist st his trade. Make sure you try him. Their entire staff are wonderful at their trade.
My almost 4 year old son got the cutest cut ever from here. The barber was very patient with him and he just loves his new haircut!
Awesome they know how to cut hair makes you feel comfortable old barber traditions the brothers are entertaining
Best barber I ever went to & trusted! Very first time getting a hair cut he did A1 highly recommended!
Very non engaging. More interested in watching TV and joking together with other barber than talking with you as a customer.
Great service from these guys, when I'm there. Problem is, no one answers the phone and they're booked if no appointment is made. I'd like to come back in and give you my money if you'd actually pick up the phone.
Edit... Removing your appt booking, taking only walkins, and still not answering the phones has not solved the issue. Now, I ended up having to drive over and found out why they didn't answer. Turns out someone decided to close an hour early on Saturday after telling me yesterday I couldn't make an appt. I've been (attempting) to patron this establishment for a long time. Your response is that your main focus is accommodating long-time, loyal customers.... But I don't see that happening at all... I certainly don't feel respected for my loyalty...
My Husband goes here. The gentleman are great
????????
They both have cut my husbands hair and have understood what my husband has wanted every time. Thank you guys ????????Happy customers ????
American Trim & Style Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
|---|---|
| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | 08:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
12. Idle Hour