Jackson Nails

+1 731-664-3000

717 Old Hickory Blvd, Jackson, TN 38305 United States of America

Open Today: -

Quick Facts About Jackson Nails

Jackson Nails place has several strengths that make it a popular choice for customers. One of the main strengths is the quality of their work. Many customers commented on how good of a job they do on nails and specifically mentioned the nail art done by Hanna. This indicates that the nail technicians at Jackson Nails place have the skills and expertise to produce high-quality nail designs.

Another strength mentioned by customers is the customer service they receive. Many customers mentioned that they felt welcomed and valued by the nail technicians, especially Hanna and her husband. Building a personal connection with customers is important in the service industry, and it seems like Jackson Nails place excels in this aspect.

Price was also mentioned as a strength by some customers. They found the prices at Jackson Nails place to be reasonable and affordable. This can be a significant factor in attracting and retaining customers, especially considering the competitive nature of the nail salon industry.

In terms of weaknesses, one common criticism was the discrepancy between the advertised prices and the actual prices customers ended up paying. Some customers were frustrated by being charged more than they expected, especially when the price on the menu did not match the final bill. This suggests that there might be a lack of transparency or clarity in their pricing structure, which can lead to customer dissatisfaction.

Another weakness mentioned by customers is the state of cleanliness in the salon. While some customers found the atmosphere nice, others commented on dirty chairs that could not be fully cleaned. Maintaining cleanliness and a hygienic environment is crucial in a nail salon, as customers expect their health and safety to be prioritized. Addressing this issue promptly and ensuring that all equipment is properly cleaned and sanitized is necessary to maintain the trust and satisfaction of customers.

Some customers also had negative experiences with specific nail technicians. One customer mentioned bleeding and sore hands after a service with David, attributing it to his frequent smoke breaks. This criticism of David's professionalism and lack of focus on the job highlights the need for consistency in service quality across all technicians at Jackson Nails place.

The lack of availability of nail techs and long wait times were also mentioned as weaknesses. Customers expressed frustration about not being able to get an appointment or having to wait for an extended period. These issues can affect the overall customer experience and may drive customers away if they are not resolved.

Lastly, the lack of a receptionist or someone to answer the phone was mentioned as a weakness. Customers pointed out that they were unable to get through to the salon when calling, leaving them unsure if anyone was available or what the situation was. Having someone dedicated to managing phone calls and customer inquiries is essential for effective communication and customer satisfaction.

In conclusion, Jackson Nails place has several strengths that make it a popular choice for customers, including the quality of their work, excellent customer service, and reasonable prices. However, there are also some weaknesses that should be addressed, such as the discrepancy in pricing, cleanliness issues, the need for more nail techs, long wait times, and the lack of someone to answer phone calls. By addressing these weaknesses, Jackson Nails place can continue to improve and provide a better overall experience for their customers.

Best TL Reviews

Great place to get your nails done. They do a very good job. Hanna is fantastic with the nail art. I would suggest going through the week though when their not so busy

I live in Memphis and these nail shops do not pay attention at all ...I tried Jackson's nail on a trip and never looked back. Hana knows me by name when I come in .I love her and her husband's energy. Very good people ND I love their work

I love Hannah the nail diva the only thing is they ten dollar five dollar u to death on the price list says one thing but what u end up paying another but they are beautiful add some sparkle to my life Dolly Parton realness

Amazing. Hannah always make my nails sexy ???? & to perfection

Their price didnt add up to mine... red gel full set $45 no art... just 1 color,,, sign said $30 gel full set. That definitely wasn't the truth...

My hands was bleeding and very sore after David finished. Maybe if he didn't take so many smoke breaks he can focus. Need more nail techs. And your wait time is terrible I'm going to make it my mission to get you closed down. And let the Mayor and fraud deportment know you're here illegally. And you're using the same tools that you use on people feet you're using on people hand. Without even sanitizing those tools that's how fungus start. Be safe and carful everyone!

Good people good service and fairly reasonably priced. Sometimes the add-ons for little Services add up to more than you intended to pay or more than the menu says that says for that item. Atmosphere is nice but some of the chairs really need to be replaced because they are dirty and even though they may have been cleaned that some of the spots and whatever won't come out. That may stop some customers from going there. They also need to have a receptionist or someone to answer their phone because when you called you can't get anyone to pick up and Tow you don't know if anybody's there that day or just what the situation is.

I love this place Tina and Hannah are wonderful they are good at their job and they're hilarious. Mike has start slacking and has little to no concern about the customers. David is still David