Quick Facts About Lee Nails
Lee Nails place, based on the comments provided, has a mix of strengths and weaknesses. It is important to note that these comments represent the experiences of individual customers and may not reflect the overall quality of the salon.
Strengths:
1. Affordable Pricing: One comment mentioned that the pricing for gel nails was $25, which is considered reasonable in comparison to other salons. This affordability makes Lee Nails an attractive option for customers seeking quality service at a lower cost.
2. Nice Nail Results: One customer mentioned that their nails looked cute after the service. This suggests that the salon is capable of delivering satisfactory results and can meet customer expectations in terms of aesthetic appeal.
3. Availability for Walk-Ins: Another comment highlighted that the salon was able to accommodate a customer who was a walk-in. This indicates that Lee Nails likely operates with multiple staff members and can handle a reasonable number of customers, ensuring availability even for those without appointments.
Weaknesses:
1. Poor Customer Service: Multiple comments described negative experiences with the customer service at Lee Nails. There were instances of rough and aggressive treatment leading to bleeding, lack of consideration when causing pain, and a lack of attention to detail. Some customers also reported being yelled at by staff members and being embarrassed in front of other customers when requesting a refund. These incidents reflect a lack of professionalism and empathy from the staff, which can greatly impact the overall customer experience.
2. Rushed Service: Several customers mentioned feeling rushed during their appointments. This led to skipped steps, uneven nail cutting, and lack of attention to detail, such as not filing nails properly. Rushed service can result in subpar results and may leave customers dissatisfied with the overall experience.
3. Inconsistent Quality: Feedback indicates inconsistency in the quality of service at Lee Nails. Customers reported that the first visit was fine, but subsequent visits were disappointing. Issues mentioned include poorly cured nails, lumpy and thick nails with polish and acrylic on the cuticles, and nails that needed to be redone entirely. The inconsistency in the quality of service suggests a lack of attention to consistency and continual improvement within the salon.
4. Lack of Refund Policy: There were complaints about the unwillingness to provide a refund or accommodate customer dissatisfaction. One customer mentioned being denied a refund altogether, and another received only a minimal refund after a heated confrontation. This lack of flexibility can lead to frustration and a negative perception of the salon's ethos regarding customer satisfaction.
In conclusion, while Lee Nails has some strengths such as affordability and the ability to provide satisfactory results, it also faces significant weaknesses, particularly in customer service, consistency, and support for customer satisfaction. These weaknesses suggest that the salon would benefit from addressing areas of improvement to create a more positive and reliable experience for its customers.
Best TL Reviews
Drove by, in and out $25 for gel. Nice with my hands nails look really cute
I would never go here again. Last time I came in asking for a brand new set. Not to mention I had a few nails on from my previous set and asked them to remove them. Then to take them off they started to literally RIP my acrylic nail off. They ended up pulling off half of my real nail& then continued to throw acrylic on top. AFTER I had told them to stop because it stings. They said “ it will only hurt for a little”. Haven’t gone back since.
Disappointed. It doesn't matter if they have 5 people in store or I'm the only one they rush and skip steps. Got a pedicure and the young man kept making my toes bleed, when I said "ow" he didn't even flinch or apologize. Nails were cut crooked and he didn't even file them after. Got what was supposed to be the deluxe where they exfoliate lotion and rub your feet and legs and he didn't even exfoliate this time. The only upside is that I was able to get in on short notice, but that's probably because they miss out on business because of the reviews. They used to do an awesome job but now it feels like they don't even care. I know people have off days and I don't usually do reviews but the poor service has continued.
The past 2 times I’ve been here have been terrible, cured my nails terribly and the second time I was the only one in the place so no need to rush but my nails are so bad I need to get a whole new set next time. They’re so lumpy and have polish and acrylic all over my cuticles, the nails themselves are very thick and almost claw shaped. He also buffed my nails then painted right over the dust and then took a cuticle nipper and started plucking dust pieces out of the polish on my nails and didn’t fix them, was denied a refund, won’t be back
Terrible place NEVER go here they make you pay before painting and they do a horrible job!!! Thumb nail peeled as soon as I left the place and they don’t even get close to what you ask for!!! After that I called and asked for my money back the guy said yes went after getting them fixed by somewhere else because it was just terrible he yelled at me in front of 5 customers and got them involved and gave me $5 all in ones!!! Terrible terrible place.
Worse place I’ve ever gone. Messed my nails up and my friends. When asking for a refund the guy yelled at my friend and embarrassed her and got other customers involved. If I could put -stars I would. Go somewhere else.
Visitng Nebraska from CA needed my acrylic overcoat filled on my real nails that are really long. I was a walk in and John the owner took care me did a very thorough job I was very happy!
my experience was terrible. the guy made me bleed. i have a big cut on my finger from being to rough. he made me pay in the process of doing my nails. i just wanted to walk out then. when i left within a hour the nail polish was sliding off like it was still wet. worse experience, never going back there again.
Place Pictures
Lee Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
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