Quick Facts About Galaxy Nails
Galaxy Nails has both strengths and weaknesses, as evident from the comments provided. It is essential to consider all aspects before forming an overall evaluation of the place.
One of the strengths mentioned in the comments is the friendliness and politeness of some of the staff members. This is a significant attribute as it contributes to a positive customer experience and fosters a welcoming environment. Customers appreciate the attention and care given to their satisfaction, as mentioned in one comment.
Another strength is the skill and talent of some nail technicians in performing specific services, such as eyebrow shaping. This suggests that there are capable individuals within the salon who provide satisfactory results for certain procedures.
However, the salon also has several weaknesses that are consistently highlighted across the comments. Hygiene issues were mentioned several times, including the use of dirty instruments and a filthy work station. This is a significant concern as it can lead to infections and compromise the overall safety of customers. The unsanitary practices, such as reusing contaminated equipment, indicate a lack of attention to cleanliness and hygiene protocols.
Another common criticism is the rush and lack of attention to detail during the nail service. The technicians appear to prioritize speed over quality, resulting in subpar work, chipped polish, and incidents such as nail tech burning a customer with a drill. This lack of care and gentleness during the service leaves customers feeling unsatisfied and uncomfortable. Additionally, some commenters expressed frustration with the inconsistency in pricing and the lack of transparency in quoting prices. This inconsistency can lead to customer confusion and a sense of being taken advantage of.
Furthermore, there were several negative comments about the attitudes and behavior of some staff members. Rude and unprofessional behavior, such as being dismissive or having an aggressive attitude when addressing complaints, creates a negative atmosphere and tarnishes the customer experience. One commenter specifically mentioned a negative interaction with the co-owner of the salon, further emphasizing the detrimental impact of poor customer service.
The issue of durability is also raised in one comment, where the gel polish chipped within three days. This indicates a lack of sufficient skill and training in performing gel manicures. Customers expect their manicures to last longer, especially considering the price they pay for the service. This issue further contributes to the perception of low quality and dissatisfaction among customers.
Another weakness, although not consistently mentioned, is the cleanliness of the facility. Dust on various surfaces and unsanitary practices, such as allowing multiple people to put their fingers in a jar of powder, raises concerns about overall cleanliness standards within the salon. This can be off-putting to customers and affects their overall perception of the environment.
In conclusion, Galaxy Nails has a mix of strengths and weaknesses. While some staff members are friendly and provide excellent service in certain areas like eyebrows, the salon consistently suffers from issues surrounding hygiene, rushed service, inconsistent pricing, unprofessional behavior, and a lack of durability in their nail services. These weaknesses contribute to an overall negative perception of the place and may deter potential customers from frequenting the business.
Best TL Reviews
I had an older Asian lady do my manicure. She used dirty instruments and her work station was filthy. She was quick with my manicure and hurried along quickly. She wasn't very friendly at all. The place has become very dirty and they do change the prices... it's never the same for the same service at various times. I've been there three times and each time they quote different prices. They do not tell you a price before anything..
Nail tech rushed the gel painting and drying process and layers of polish chipped the same night and also got all over my sweatshirt. I also did not find the place particularly well kept or hygienic and the nail tech wasn’t very gentle. She had very long nails so I feel like it made it harder for her to do my nails gently as she burned me with the drill and filed the side of my fingers. I also wouldn’t recommend coming here if you don’t want to make conversation as the tech was very chatty. I prefer silence because I don’t like small talk or awkward conversation but she continued to initiate conversations and ones that made me feel rather uncomfortable at that.
I have been a client with this business since they opened, even patronizing them before they branched out on there own, worked at (Majestic Nails) with in-laws. In the beginning things were well and service was quality, as you would expect with any new business. However, after gaining more clientele the service, quality, and appreciation for clients, began to take a downward spiral.However, the ATTITUDES of service providers inclined, but not in an appropriate manner. I recommended numerous others to this business, but the constant changing in prices for the same service weeded many out.
Nonetheless, I paid and keep patronizing. Until Wendy, the wife and co-owner decided to be Rude
& Loud when trying to rush and make all the money, at the expense of neglecting those who have helped to build the business steadily. Quality is important, but customer service is number one for me. You might Not miss my money, but you will Not get it either. To be told "whatever" when trying to express services that were wanted,as well as, my concerns of unprofessionalism, was the LAST encounter and I have not and will Not be going back.
Nice friendly staff and they did good jobs. However the facility was dirty with much dust on everything. No sanitation of equipment as the items were just picked up as is and used. Some equipment parts were taken from a very dirty little box that looked like it had been sitting there for many years. Also the powder used was in a jar that everyone put their fingers in.
Very nice and polite. They take their take and don't rush. Excellent service. Highly recommend.
I always go and get my eyebrows done by Kelly and get many compliments. Seems as though when it comes down to getting a pedicure and nails they are in a hurry and does sloppy work. My nails were done by Tony and they were horrible. When I came back for them to be fixed he had a attitude. This wasn't the first time this has happened. Won't be doing business there anymore. TOO RUDE.
I have been getting gel manicures for YEARS and I have NEVER had my gel polish chip within 3 days of getting them done. I paid $40 for a manicure that didn’t last a week. I will never step foot in this shop again
This salon is the best! I love love love them so much! Everyone here is amazing and talented and they care about how you want your services done. They always make sure you're happy before you leave. The best place I will always come back!
Place Pictures
Galaxy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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