Quick Facts About Chateau Barber Shop
Chateau Barber Shop has received mostly positive reviews, highlighting its strengths such as its friendly and efficient service, talented stylists, and kid-friendly environment. However, there are also some negative comments that mention weaknesses in terms of handling late appointments and delivering the desired haircut.
One of the strengths mentioned in the comments is the friendly and efficient service provided at the barber shop. Customers appreciate the welcoming and accommodating atmosphere, especially when bringing in young children for haircuts. The staff, specifically San, is praised for their patience and ability to make the experience enjoyable for kids. Additionally, the short wait times are seen as a positive aspect of the service.
Another strength of Chateau Barber Shop is the skill and talent of the stylists. Several comments mention specific stylists, like San and G, who have consistently provided excellent haircuts. Some customers have been going to the barber shop for years and appreciate the expertise and consistent quality of the haircuts they receive. This highlights the trust and loyalty that customers have towards the stylists at Chateau Barber Shop.
The kid-friendly environment is distinctive and appreciated by many customers. Parents mention that not all barber shops cater to children, but at Chateau Barber Shop, the environment is welcoming and accommodating for young customers. The availability of lollipops and the understanding of how to handle fussy kids while cutting their hair is seen as a strength.
Compliance with COVID-19 regulations is also mentioned as a positive aspect of Chateau Barber Shop. This shows that the barber shop prioritizes the safety and health of both customers and staff members. Customers feel reassured by the strict adherence to mask-wearing and sanitation protocols, indicating that Chateau Barber Shop takes the necessary precautions seriously.
However, there are also some negative comments that highlight weaknesses in certain areas. One customer had a negative experience when they were late for an appointment. Despite expressing a desire to skip the haircut and simply pay, the stylist insisted on giving them a haircut and ended up delivering a result that was not satisfactory. This highlights a potential weakness in handling late appointments and managing customer expectations when time is limited.
Another negative comment mentions a disappointing experience with a stylist named G. The customer provided clear instructions and even showed a picture of their desired haircut but ended up with a result that was nowhere close to what they requested. This indicates a weakness in communication or skill on the part of the stylist. Although it might be an isolated incident, it still has an impact on the overall perception of the barber shop.
In terms of payment methods, a customer mentioned that they would prefer the option to pay using a credit or debit card as they rarely carry cash. This indicates a potential weakness for customers who prefer cashless transactions and could be an area for improvement for the barber shop.
Additionally, a comment mentions a perception that Chateau Barber Shop is primarily for men and might not cater to women. Despite the comment clarifying that women are not denied service, it highlights a potential weakness in terms of branding and marketing. This misconception could deter potential female customers from trying out the barber shop.
In conclusion, Chateau Barber Shop has several strengths, including friendly and efficient service, talented stylists, a kid-friendly environment, and compliance with COVID-19 regulations. However, there are also weaknesses in handling late appointments, delivering the desired haircut, offering cashless payment options, and clarifying their target audience. These areas could benefit from improvement in order to enhance the overall customer experience at Chateau Barber Shop.
Best TL Reviews
We found our new spot to take my 5 year old for an amazing, quick, friendly, and stylish cut!
San was amazing with my son and he loved getting to pick his own lollipop. They were following all the COVID regulatios-everyone was wearing a mask, everything was sanitized in between, no one was allowed to wait inside.
I'm so glad a friend recommended Sana nd Chateau Barbershop to us. We will be back!
This place is amazing! I struggle getting my one year old to get a haircut he’s supper fussy. The lady who cut his hair was so patient and took her time. I loved the out come and will return again. The environment is also kid friendly not all barber shops are like this. Even though it’s walk in wait time is super short. I’m one happy mom thank you !!!
San has given me the best haircuts for over 10yrs! Thank you & it’s good to be back in Napa. Really friendly local crew.
Just went here this morning and the service and professionalism was great! This lady cut my hair just as good or better than my barber. She is very sweet and kept me entertained with good conversation while getting a hair cut. To me that’s important. I was just in town for the day so I needed a haircut. My wife liked the great job she done.
San is wonderful artist with hair, definitely the best I've encountered. Charming too!
I was late to an appointment, so i tried to go there and pay her for the appointment that i missed, as i understand thats not her fault and she shouldnt lose money because i was late. Her next appointment was arriving so i said repeatedly that i did not want the haircut, that she can just take my money and i can go. She was very insistent and persistent in getting me to sit down in the chair. I apprehensively obliged as i was upset for being late and just wanted to leave, she then proceeds to skin my head all around the bottom with no fade at all, very aggressively cutting my hair in a way she never has before this. I ended up looking exactly how i didnt want to look and explained to her that this was not okay, i told her to keep the money and she tried to give it back. Overall the worst haircut ive ever had in my entire life, ive gotten my haircut by her several times and it was always great. I GUESS JUST DO NOT BE LATE. I would give her 0 stars if i could.
No nonsense barber shop. Good haircuts at reasonable prices. The stylists are friendly & efficient. If possible, I would like to be able to pay using a credit/debit card because I RARELY carry cash anymore. When the shop implements allowing customers to make an appointment (currently first come, first serve ONLY) to see a stylist, it will earn a 5 ???? rating, in my opinion. Regardless, I WOULDN'T think getting my hair cut anywhere else! ????????
Note, this is a Barber Shop, not a Salon. I have had my haircut at Chateau since 2008. I have NEVER seen a woman getting her haircut here. I don't think Chateau would deny cutting ANYONE'S hair. However. I want to make my assumptions clear. The Chateau is your traditional Barber Shop, where men go for a haircut & a shave. With all the WOKENESS poisoning going on in this country, my definition of a Barber Shop might be outdated to some. Just sayin'. Peace, love, & good health to all. ✌❤
Not trying to be over-dramatic. I’m new to the area and came to Chateau because of the very high Google reviews.
I had G for my haircut. He is a very nice guy. I see that others have had positive experiences with him. I am not exaggerating when I say this: G gave me the worst haircut of my life, and it’s not even close. I showed him a picture of myself with a good haircut, explained to him what settings my previous barber had used back home, and how I style my hair. The result was not even close.
It was everything I could do to keep my jaw from dropping as G whacked away at my hair carelessly with his clippers. I tried to keep an open mind, but it just got worse and worse. It will grow back, but I’m going to look pretty stupid for the next couple months.
I don’t expect perfection, but what I got vs. what I asked for could not have been further apart. So disappointing. It may be a fluke, but that was my experience. I wish them all the best, but I won’t be back.
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Chateau Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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