HK Nails and Spa

+1 301-780-3435

7611 S Osborne Rd, Upper Marlboro, MD 20772 United States of America

Open Today: -

Quick Facts About HK Nails and Spa

HK Nails and Spa, based on the comments above, has both strengths and weaknesses. Let's examine them in detail:

Strengths: 1. Clean and COVID-19 precautions: The salon is praised for its cleanliness and for taking necessary precautions to ensure the safety of its customers during the pandemic. They take temperatures at the door, make customers wash their hands, and have partitions in place to minimize the spread of germs. They also spray down seats once a customer gets up, showing their commitment to maintaining a hygienic environment.

2. Good work by certain technicians: Some customers have had positive experiences with specific technicians at HK Nails and Spa. These customers mention that their nails were done well, without lumps and clumps. They appreciate the attention to detail and the care taken by these technicians.

3. Skilled older woman: One customer specifically highlights the skills of an older woman at the salon, noting that she took her time to transform their feet and did an amazing job. This indicates that there are skilled individuals at the salon who can provide quality services.

4. Upgraded salon: Another comment mentions that the salon has been upgraded, implying that the owners are invest in improving the salon's facilities and appearance.

Weaknesses: 1. Inconsistent quality of work: A recurring complaint is the poor quality of work provided by certain technicians at the salon. Customers mention issues such as lines not being crisp, polish leaking, or nails lifting shortly after the service. This inconsistency can lead to dissatisfaction and a lack of trust in the salon.

2. Long wait times: Multiple comments mention long wait times, even when customers arrive early. One comment specifically mentions waiting for other technicians to arrive before starting work. This indicates a lack of organization and insufficient staff to cater to the demand of customers, particularly on busy weekends.

3. Lack of expertise and customization: There are complaints regarding technicians lacking the necessary skills and knowledge to perform certain services. One customer mentions that their daughter's technician didn't know how to properly do acrylic nails or fulfill specific design requests. This lack of expertise can frustrate customers who have specific preferences and expectations.

4. Lack of customer service: One customer mentions that the owners did not care or try to accommodate their needs. There was no offer to fix the issue or provide a refund. This lack of customer service can leave customers feeling neglected and dissatisfied.

5. Overbooking and long waits: Another comment mentions that the owner is consistently overbooked and customers have to wait for long periods. This suggests a lack of efficient scheduling and time management practices, which can be inconvenient for customers.

In conclusion, HK Nails and Spa has both strengths and weaknesses. While they have clean facilities, a skilled technician, and upgraded salon, they also face issues such as inconsistent quality of work, long wait times, a lack of expertise, poor customer service, and overbooking. These weaknesses can impact the overall customer experience and satisfaction level.

Best TL Reviews

DO NOT COME HERE! This salon is full of scammers who will steal your money and use cheap products that will not last! They also don’t use a top or base coat for gel! Like what? Clearly this salon is full of idiots who have no common sense or take any consideration for your nails. This picture is the day after my moms manicure and pedicure! They told her to come back a week from today when they aren’t busy to fix it! How is she supposed to walk around with her nails looking like this! Go support a black business or a business that takes the time and effort to care for your nails! Gel should last 2 weeks! I’ve been getting my nails done for over 20 years! Completely fed up with this ghetto operation! It is very hard to find a decent nail salon in upper Marlboro but KEEP LOOKING!! Especially if you’re a black customer! You’ve been warned! This is completely unacceptable! The owners did not even care or try to accommodate her or give her the money back! They didn’t even offer to fix it! You’ve been warned. This nail salon shouldn’t be open!

This place does good work. They just don't have enough people working. The wait is too long. Especially on the weekends. Even if you get there early. I have went to this place early Saturday morning and there is only one person working. Always waiting for other people to arrive to start working.

DO NOT COME HERE. I drove in from 30 minutes away. The salon itself is clean & taking necessary precautions for COVID-19. BUT, their work is horrible. I got a pedicure done & it was fine. But, the man that did my french manicure did the worst job I’ve ever seen. The line work was not crisp at all & white polish leaked down into the pink portion of the french manicure. My nails lifted days after. I will not be returning and if you’re looking for a nail salon, DO NOT go to this place. $50 for a french manicure that was done horribly. Never again.

Took my daughter here to get her nails done. The tech they gave her didn't know how to do acrylic nails. Didn't file or thin down nails properly. Couldn't do half of the designs she wanted. Basically told her what she was going to do. Won't be back. Sticking to our usual nail shop.

The older woman is amazing! She really took her time transforming my disgusting feet! This is the best my toes have ever looked and I can’t stop looking at them! ???? Thank you.

First time visiting and I was skeptical at first. Looks a little run down at first sight but I'm glad I stayed. Hao did an amazing job on my nails. He was very gentle around the cuticle area on my toes and very detail oriented with my finger nails...no lumps and clumps! It's now my new nail spot!!

I like that they take ya temperature at the door and make you wash ya hands next. Their partition game is ???????????? they ain't playing no games and I had to sign a waiver. They spray down the seats once a customer gets up. Good job HK Nails and Tony.

The lady owner is good. But she is always over booked. No need to make an appointment because you will still have to wait. She doesn't write down anything she does it by memory. So just remember you will wait. But she is good. Husband is obnoxious but cool. Some person could take him the wrong way and it could get ugly. They upgraded the salon... It will get you to your next function looking decent... I stop going she's over booked to much and wait to long