Quick Facts About Top Nails & Spa
Top Nails & Spa has received both positive and negative comments from customers, providing insight into the strengths and weaknesses of the place. In this analysis, we will explore these comments to understand the overall impression of Top Nails & Spa.
Starting with the positive comments, it is clear that some customers have had excellent experiences at Top Nails & Spa. One customer praised the efficiency and skill of the nail technician, Kim, highlighting the speed and quality of the service. Another customer mentioned that they love the nail spa and have never had a bad experience with any of the staff members, specifically mentioning Nally and Helen. These comments indicate that the salon has competent technicians who are able to provide fast and high-quality services consistently.
Furthermore, customers have appreciated the convenience of Top Nails & Spa. One customer mentioned that they were able to receive both a gel manicure and regular pedicure in under one hour, which is ideal for individuals with limited free time. This suggests that the salon is efficient in managing appointments and handling multiple services concurrently.
On the other hand, negative comments also shed light on the weaknesses of Top Nails & Spa. One disgruntled customer expressed dissatisfaction with the quality of their full set service and claimed that the nails were not shaped properly, the acrylic powder was caked up, and the technician was eating while working. This customer also mentioned that the prices had increased and the quality had significantly declined, ultimately advising others to avoid the salon. This comment suggests that there may be inconsistencies in the quality of the services offered and that the business may prioritize convenience over quality control.
Another negative comment raised concerns about the pricing at Top Nails & Spa. This customer expressed frustration with the high prices, particularly the additional charge for gel nails. They also mentioned that the nail polish quality was poor and that they had to return multiple times for repainting. This comment suggests that the salon may be overcharging customers for their services and not delivering satisfactory results.
Furthermore, a customer expressed disappointment with their experience, claiming that the technician rushed through the service, did not thoroughly clean underneath their nails, and nicked them with the drill bit. They also mentioned a separate incident where a customer brought a large dog into the salon, raising concerns about hygiene and safety. This comment indicates that there might be issues with professionalism and customer service at Top Nails & Spa.
In conclusion, while Top Nails & Spa received positive comments regarding the efficiency, skill of certain technicians, and convenience of their services, they also faced criticism for inconsistent quality, high pricing, and subpar customer service. It is important for the salon to address these weaknesses in order to maintain and improve their reputation.
Best TL Reviews
I stopped by this morning for a gel mani and a regular pedicure. Kim was beyond my expectation! She was incredibly fast, efficient, neat and personable. I received BOTH services in under 1 hour. Perfect for those who have limited free time!!
I absolutely love this nail spa. They do such a great job every time. Nally & Helen are amazing. However, I've never had a bad experience with any of them.
Honestly nali needs to close this shop. First things first I went in today for a full set they put me with this older lady the older lady took literally 2 1/2 hours just to put the new set on let alone she knicked my skin and I was bleeding. The shape of my nails are far from square and the acrylic powder is caked up on my nails. Let alone the lady doing my nails was eating. This shop is honestly the worst shop in CT the old owner was better. Nali went up on her prices for what new chairs big whoop people came to top nails because of quality and decent price. If people don’t care how your nails come out then come there.Also my nails literally are sticky I don’t know why and everything is literally sitting to them. I don’t know why I even try to give them a chance they’re convenient but trash never again.
I've been going for yrs here until a few months ago. I had no choice today because Vivis was closed. I took my kids for a full and all I needed a nail polish change and in the end after talking amongst eachother they come up with their own price which changes every time. They charged almost $150 !!!!At Vivis I can get a full set ,polish and all nails designed for about $50!! When I bring my daughter they even have given me a discount . I will never go back again . No wonder they are losing buisness ! I was upset and said all of this to them and they still gave me an attitude ! They also don't clean under your nails or file them down under either !! Please don't waste your time here ! The women are.nit polite my daughter has autism and came to me to say the woman hurt her and the woman yelled at her ! Never again for me !!!
TOP NAILS is the best nail salon in Middlesex county! It is clean, fast, heavily staffed so little to no wait time and every worker is good and listens to what you actually want! Not too expensive either. Love them.
Over priced like crazy and it continues to increase GEL is now 15 bucks extra!! The nail polish is poor quality. This is the 3rd time i had to come back foe them repaint peeling nails and they make wait forever just repaint two nails
I have been getting my nails done here for a couple of years and Jennifer is great!
If it was possible to give a starless review, I would have! I arrived at the salon at 9:25 a.m. Nally asked what I needed done. I told her I needed a gel fill. She instructed me to wash my hands. She told me to select my color. I explained to her that I had been painting and that the paint was under my nails after scrubbing them with a solution and it was not dirt. She asked a second time what color did I want. She proceeded to rush me. I had to ask her clean underneath my nails because of the black paint. She said that I should have requested a manicure! I never had to tell a nail tech clean underneath my nails and never was told it wasn’t me included in the service! She took a large drill bit and hastily took one pass! Nicked me! Didn’t throughly clean them!To add insult to injury, a woman comes in with a large dog! What the heck!! Health department take notice! She never was asked to take the dog out! I was a loyal customer, always gave a generous tip. She took my money never thanked me, for the first time I didn’t leave a tip!!! I will NEVER COME BACK!!!
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Top Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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