NAIL care and spa

+1 410-686-4363

106 Eastern Blvd, Essex, MD 21221 United States of America

Open Today: Closed

Quick Facts About NAIL care and spa

NAIL care and spa place is a nail salon that provides various services, including nail designs, pedicures, and acrylic nails. Based on the comments above, there are both strengths and weaknesses that can be identified.

One of the strengths of NAIL care and spa place is the skill and creativity of Holly, one of the technicians. Customers appreciate her amazing designs and the fact that she always knows what they want. This suggests that Holly has good artistic skills and a strong understanding of customer preferences. Additionally, the relaxing pedicures contribute to the positive atmosphere of the salon. Customers feel comfortable and welcomed, as if they are part of a family. This indicates that the salon prioritizes customer satisfaction and creates a pleasant environment for its clients.

However, there are also several weaknesses mentioned in the comments. A significant concern is the cleanliness of the salon. One customer complained about the place being dirty and plans to file a complaint with the board. Another mentioned that they never see new tools being opened, which raises questions about hygiene practices. These comments indicate that the salon may not have strict cleanliness standards, which can be problematic for customers who value a sanitary environment.

Another weakness mentioned is the lack of professionalism displayed by the technicians. One customer reported being cut during a service, which later resulted in an infection. The technician's behavior, such as talking about customers in a different language and belittling those with short nails, raises concerns about the salon's commitment to providing respectful and inclusive service. Additionally, the lack of communication and friendliness from a technician who serviced a customer suggests that there might be biases or inconsistent treatment within the salon.

Another weakness highlighted is the shortage of technicians. While the salon provides great attention to detail and a variety of services at reasonable prices, the wait time can be excessive due to the limited number of technicians. This can frustrate customers who prefer more efficient service and may discourage them from returning to the salon.

In terms of the quality of the services provided, there are mixed reviews. Some customers spoke highly of the job done by Tony, appreciating his attention to detail and the time he takes for each service. Others, however, expressed disappointment in the results. Complaints included acrylic nails bending easily, not achieving the desired look, gel polish chipping in a short period, and nails not lasting long. These comments suggest inconsistencies in the quality of the services provided, leading to customer dissatisfaction.

There are also concerns about pricing and transparency at NAIL care and spa place. Some customers mentioned that they were not aware of the prices until after the service was done, which resulted in surprises and possible frustrations. Additionally, the salon gets upset if customers do not tip, which can create an uncomfortable atmosphere for clients.

Overall, NAIL care and spa place has strengths in terms of the skill and creativity of certain technicians and the pleasant atmosphere created by the staff. However, weaknesses such as cleanliness issues, unprofessional behavior, a shortage of technicians, inconsistent service quality, and pricing concerns need to be addressed in order to improve the overall customer experience. Regular training sessions, a focus on cleanliness, improved communication, and transparency in pricing can help address these weaknesses and enhance the salon's reputation.

Best TL Reviews

I love this place. Holly's designs are amazing! She always knows what I want. The pedicures are so relaxing. The atmosphere is always pleasant and her and Tony always make you feel like family.

Do not go here, the place is dirty and I will be filing a complaint to the board.I was cut and two days later my thumb is infected and swollen. I never see them open new tools and my favorite part is when they talk about you in a different language. If you have short nails you will be made fun of and belittled by Holly. They refuse to do nail polish and anyone, if you do you will be screamed at the entire time. $75 for a gel peti mani with no design. The gel will only last two days since it's not done correctly. You gotta be crazy to attempt to come to this place.

The woman that was serviced before me was treated more respectfully than I. The technician barely spoke a word, caused some bleeding in my cuticles and overall did not display a friendly demeanor. Didn't even say thank you after payment. I would hate to think there were biases behind her treatment.

Great attention to detail. Remembers her customers even if they only visit every couple months when visiting their Mother. Reasonable pricing and excellent variety of services. Only downside is that it lacks enough techs. So the wait can be a bit much if you catch a crowd. Would be 5 stars if they had more techs available fur their customers

I wanted some ombre nails done but a little disappointed with the service I know they were kinda busy but this one was just taken it to the next level of sadness it would have been ok if they told they couldn't do it I could have gotten another style but this was rushed ☹️☹️☹️☹️ the first photo is what I wanted vs what I got

Tony did an excellent job with my nails! He takes his time and I appreciate that. I prefer the more natural looking nail bed acrylic design with a square/slight coffin shape. I haven’t experienced dip here yet but they have tons of colors.

A few years ago he also was doing pedicures amd they use this hand held massage machine on your lower legs which is awesome! I’m not sure why more nail techs do not use it in their shops.

Not great. Save your coins!

Acrylic nails bend so easily (one week), I didn’t achieve my desired look (coffin nails looked square), the gel polish on nails chipped in one day, and they are not straightforward with the price until after nails are done. Turns out they’re expensive and get mad if you don’t tip.

I was only able to keep the nails (acrylic gel) for one week!! Definitely not worth it I wish they did a better job

The lady's are always nice and efficient, professional, and do a wonderful job. However I had the guy today and he was on the phone the whole time, stabbed my finger with a tool. My nails are lumpy, crooked, and the falling off and it's only been 3 days. I will not be going back and it's very unfortunate because I like the ladies there.