Venus Day Spa

+1 843-261-6245

402 N Cedar St, Summerville, SC 29483 United States of America

Open Today: -

Quick Facts About Venus Day Spa

Venus Day Spa seems to have a mixed reputation based on the comments provided. Some customers have had positive experiences, while others have had negative experiences. In order to evaluate the strengths and weaknesses of the spa, it is important to analyze the feedback provided.

One of the weaknesses mentioned by a customer is the lack of responsiveness from the staff. The customer mentioned that when they went in to get a full set, they were not greeted or acknowledged by the lady at the front desk. This lack of customer service could be a major weakness for the spa, as it can negatively impact the overall experience for customers. Customers want to feel valued and respected when they visit a spa, and if they are not receiving proper attention and communication, they may choose to go elsewhere.

Another weakness mentioned by a customer is the suspicion of fake reviews. They pointed out that the names of the people leaving five-star reviews seemed suspicious. If it is discovered that the spa is creating fake accounts to leave positive reviews, it can greatly damage their reputation and credibility. Honesty and authenticity are important in the business world, and customers value transparency when it comes to reviews and ratings.

On the other hand, there are several strengths mentioned by customers that should be recognized. One customer mentioned that they felt at ease with May (spelling) and will definitely keep coming back. This indicates that the spa has staff members who are able to create a welcoming and comfortable atmosphere for customers. This is a strength as it can help to build customer loyalty and increase repeat business.

Another strength mentioned by a customer is the friendly staff and fair prices. Having friendly staff members can greatly enhance the overall experience for customers. Customers want to feel welcome and valued, and having a friendly staff can contribute to that. Additionally, fair prices can attract customers and make them more likely to choose Venus Day Spa over competitors. Pricing is an important factor for customers when choosing a spa, and fair prices can give Venus Day Spa a competitive advantage.

Some positive comments also highlight the skills and attention to detail of specific staff members. This indicates that the spa has employees who are skilled, dedicated, and committed to providing high-quality services. This is a strength that can set Venus Day Spa apart from other spas and attract customers who value attention to detail and expertise.

However, it should be noted that there are also comments mentioning negative experiences with the staff. One customer mentioned that they were barely greeted and not helped for over 20 minutes before deciding to leave. This indicates a lack of staff attentiveness and customer service. Consistency in customer service is important for any business, and if this issue persists, it could greatly impact the reputation of Venus Day Spa.

Overall, based on the comments provided, some of the strengths of Venus Day Spa include a comfortable atmosphere, friendly staff, fair prices, and skilled employees. However, some of the weaknesses include a lack of responsiveness from staff, suspicion of fake reviews, and inconsistencies in customer service. Addressing these weaknesses and maintaining their strengths can help Venus Day Spa improve and attract more customers.

Best TL Reviews

Went in to get a full set. Told the lady what needed no response. No ok please take a seat. No we have a wait. Nothing. So left and went to another nail salon and got them done. Now I see why they only had 1 customer. Also look at the names of the people leaving 5 stars. Those are fake accounts

What a wonderful place to sit and chat with the nicest lady! I felt at ease with May (spelling) and will definitely keep coming back. Ps, remember that everyone deserves time off. Our patronage helps small business owners get that chance.

Best place to get your nails done. They also offer other services. You should check them out.

Love them girls. Very sweet and like my sisters. Treat me very well never go anywhere else. Mia DO GREAT WORK.I SIT DOWN SHE KNOW WHAT TO DO AND SHE GOOD. BEEN WITH THEM 5 YEARS AND LOVE THEM YOU CAN'T GO WRONG. LOVE Y'ALL????

The staff are always friendly and the prices are fair. I always leave feeling relaxed.

Edit, November 2017: the experience at this salon has definitely changed since my initial review. I took away two stars because I feel the atmosphere is very different. Today I went in, was barely greeted, and no one helped me or acknowledged me for 20+ minutes before I decided to walk out. If walk ins are not wanted, perhaps they should take that sign off of their window.

Really like this shop..I've visited at least five times. I like how they instantly dry my nails and the shop is comfortable....I would have given 5 stars, but a new employee didn't.apply the second coat of polish to my nails, I brought it to the manager's attention and V was so nice and went way beyond what I expected....Thank you V!!

Great freindly services.

I have gotten many services over the years from Peter and Martha and they are the best! They are not in a rush or hurried to get to the next person. Their attention to detail is awesome! They are committed to the highest quality services, and cleanliness. Make an appointment and see for yourself.