Quick Facts About Livingston Beauty Supply
Livingston Beauty Supply store has a number of strengths and weaknesses based on the comments provided.
Starting with the strengths, it is mentioned that the store has a wide variety of products and is well-stocked. This is a positive aspect as it ensures that customers have a range of options to choose from and can find the beauty products they need. Additionally, the store seems to have helpful and respectful staff members. This is crucial in providing a positive shopping experience and ensuring customer satisfaction. The fact that some customers appreciate the workers' assistance shows that there are some positive interactions taking place.
Another strength mentioned is that the store offers buy one get one free sales, which is a great deal for customers. Providing discounts and promotions can attract more customers and incentivize them to shop at the store. Moreover, the convenience of the location is highlighted as a strength. Being in a convenient location makes it easier for customers to access the store and encourages more foot traffic.
Moving on to the weaknesses, one recurring complaint is that the store has a limited selection compared to other beauty supply stores, especially in North Jersey. This can be a drawback as customers may not find all the specific products they are looking for. As a result, some customers express their disappointment and frustration with the limited options available.
Another major weakness highlighted in the comments is the store's handling of shoplifting accusations. It is perceived that the store targets certain customers, mainly African American individuals, and treats them as potential thieves. This can create a hostile and uncomfortable shopping environment for customers. Some customers express their dissatisfaction and concerns about false accusations and feeling monitored or followed within the store. This perception can negatively impact the store's reputation and discourage potential customers from shopping there. It is also mentioned that the store has pictures of people being prosecuted on their doors and walls, which further perpetuates a negative image.
Additionally, there are complaints about the customer service. It is stated that the workers can be rude and unhelpful, which can lead to a poor shopping experience. This is a significant weakness as good customer service is necessary for building customer loyalty and satisfaction.
Furthermore, there is a specific complaint about the store not honoring a coupon on a product. This lack of consistency in honoring discounts and promotions can result in customer dissatisfaction and a loss of trust.
Lastly, one comment mentions that a customer preferred to shop elsewhere and have beauty products delivered from Amazon. This indicates that the store's online presence and convenience of online shopping are weaknesses that might be negatively impacting their customer base.
In conclusion, Livingston Beauty Supply has some strengths, such as a variety of products, buy one get one free sales, convenient location, and helpful staff members. However, there are also notable weaknesses, including limited product selection, perceived racial profiling, negative customer service experiences, failure to honor discounts, and convenience of online shopping alternatives. Addressing these weaknesses is crucial for the store to improve its reputation, customer experience, and overall success.
Best TL Reviews
Many products and people to assist you. I have never felt uncomfortable shopping here. It's unfortunate that a few ruin it for some of us that don't have larceny on their minds.
Very wonderful owners and respectful worker. Good product
It's a basic beauty supply store with the basic beauty supply products. Unfortunately unlike North Jersey there aren't many to choose from. This is the only reason I can think of that makes it ok to see people prosecuted on their doors and walls for shoplifting. Mind you, there's no evidence in the pictures of any shoplifting. I only see AA people looking at products. Two years ago I promised myself not to go into this shop
ever again. I can have all my products delivered from Amazon and because there are multiple sellers the prices are competitive. Also there's no one to follow you around as you make your selections. They can keep their products as far as I'm concerned. There is nothing in that store that's worth me being falsely accused of anything. It hasn't happened to me but I'm sure in that environment anything can happen. BEWARE.
They have a pretty decent variety of hair and they usually have buy one get one free sale which is nice. The location is very convenient and the people working there are helpful if needed.
If you can get your beauty stuff someplace else do. They have a good selection and the prices for the most part of pretty good but the service stinks. One of the items had a coupon on it for $2 off and he wouldn't honor the coupon that was on the product he was selling.
They have large variety of products the prices are OK, but I hate how they think everyone is a thief. They will follow you around and make you feel like a "CRIMINAL" but when it comes time to take your money they are super friendly.
Don’t open a business where you will profile every customer that walks in. You then project this foul energy during your customer service if you do. . . Will never spend a dollar at this business. And unfortunately the young Hispanic girl who assisted me to the other store at the end of the plaza was very friendly and helpful. The worker located in the other store was very rude and not helpful at all.
Visited there for the first time, the item l wanted was sold out, but the sales person was very helpful but l did purchase another item, so love it, thank you ????❤
Livingston Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 09:30 AM - 05:00 PM |
How to go there
Location
Places