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Unique Nails

+1 717-293-8896
157 E King St, Lancaster, PA 17602 United States of America
Open Today: 10:00 AM - 06:00 PM

Quick Facts About Unique Nails

Unique Nails Place has a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the salon. To thoroughly analyze the strengths and weaknesses, we will examine various aspects, including service quality, customer satisfaction, professionalism, pricing, and waiting times.
Starting with the weaknesses, one common complaint is the poor service quality. Customers reported rushed nail treatments, resulting in bleeding cuticles and poorly shaped nails. Additionally, some customers experienced chipped gel paint and broken nails just a few days after getting their nails done, suggesting issues with the durability of their services. Another weakness mentioned is the lack of responsiveness and cooperation from the staff when customers encountered problems or requested adjustments. One customer had difficulty communicating her concerns, as the nail technician started yelling in a language she could not understand. These instances of poor service and unresponsiveness may have led to customers feeling dissatisfied and frustrated.
In terms of waiting times, there were complaints about the excessive waiting time for eyebrow services. One customer mentioned waiting for over 45 minutes, which is concerning considering the relatively short duration of an eyebrow waxing session. While this might be an isolated incident, it indicates room for improvement in managing customer flow and reducing waiting times.
Moving on to the strengths of Unique Nails Place, there are positive comments regarding their professionalism and customer service. Many customers praised the owners for their professional demeanor and willingness to accommodate customers, even when busy. The salon's ability to fit in customers, despite a busy schedule, and their treatment of customers as friends rather than just clients demonstrates a focus on delivering good customer experiences.
Several customers mentioned the thoroughness and quality of the pedicure services. This suggests that the salon excels in providing specific services, such as pedicures. Moreover, some positive comments highlighted the salon's pricing as being worth the cost, indicating that customers feel they receive satisfactory services for the price they pay.
Furthermore, some customers appreciated the skill and expertise of the staff in specific areas, such as eyebrow waxing. This suggests that Unique Nails Place has capable technicians who can deliver excellent results in certain services. Additionally, the willingness of customers to drive a considerable distance to visit this salon implies a high level of customer loyalty and satisfaction.
However, it is important to note that one comment mentioned the use of unhygienic products or improper techniques in eyebrow waxing, leading to cellulitis on the customer's eyelid. This highlights a significant concern regarding sanitation practices and the potential health risks they pose. It is essential for any nail salon to prioritize cleanliness and adhere to proper hygiene protocols to ensure customer safety.
In conclusion, Unique Nails Place has both strengths and weaknesses based on customer comments. While the salon receives praise for its professionalism, accommodating nature, and specific services like pedicures and eyebrow waxing, there are clear areas for improvement. Issues with service quality, responsiveness, waiting times, and hygiene have been mentioned in negative comments, impacting customer satisfaction. By addressing these weaknesses and focusing on improving service quality, Unique Nails Place could enhance its reputation and attract more satisfied customers.

Best TL Reviews

The lady that did my nails did my nails in a hurry when they weren’t even busy. She made my cuticles bleed several times when filing and the shape of my nails came out terrible. When i asked if she could fix them she acted like she couldn’t understand what I was saying and started yelling in her native language.. i felt a bit embarrassed and ended up having to pay for a terrible job at full price.. Horrible service.
I just got my nails done 3 days ago every single nail but 4 bubbled and the gel paint chipped off (I painted others myself) and 3 nails broke. The man said if there was an issue to come back and he'd fix it but when I called he told me he'd paint them but I'd have to pay to fix chipped nails. This is ridiculous that I just paid 35$ to get my nails done and they look like this!!!
The owners are very professional and always accommodating when I call to make an appointment. If they are busy, they still will try to fit you in their schedule. I always go for a pedicure because they do such a thorough job every time. They NEVER rush through any service. I am treated like a friend NOT a customer. Just love this place!
Not going to lie, there pricing is definitely worth the hype. I enjoyed my pedi. The only thing I didn't like is that they do not put oil on your toes and nails after they are done. Overall , my hand nails were beautifully done and so were my toes. Left my heels a little dry but, we're good hahaa ????????
My wife uses this nail salon and they are phenomenal! She will never go anywhere else and she drives 25 minutes one way to have them do her nails. Top notch service and pricing. Every time she comes back from having her nails done I am amazed. Simply the best!
I love going here usually, and have great results on eyebrow waxing. However this last trip turned out horrible. First I wanted over 45 minutes to get my eyebrows done by someone I usually do not use. Bow I am dealing with cellulitis on my eye lid. Be careful and pay attention to what they use
One should not wait more than 30 minutes for eyebrows nails take about 30-40 minutes like wth yo... eyebrows is quicker... they need to get it together alittle better.. love the way they do eyebrows but the wait ????????‍♀️
NO STARS. Worst experience ever. because I did not like how my nails turned out. They refused me as a customer the next time I came to give them business. Extremely unprofessional. Clearly lost business from me since they didn’t accept me as a client anymore

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Unique Nails Info




Opening Hours

Monday 10:00 AM - 06:00 PM
Tuesday 10:00 AM - 06:00 PM
Wednesday 10:00 AM - 06:00 PM
Thursday 10:00 AM - 06:00 PM
Friday 10:00 AM - 06:00 PM
Saturday 10:00 AM - 06:00 PM
Sunday Closed

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