Fox Wrecker Service

+1 989-539-7119

3265 Hamilton Dr, Harrison, MI 48625 United States of America

Open Today: -

Quick Facts About Fox Wrecker Service

Fox Wrecker Service has received several positive comments highlighting their strengths. These include fast and efficient service, friendly staff, fair pricing, and going above and beyond to assist customers. These strengths contribute to a positive customer experience and satisfaction. However, there is also a negative comment regarding their failure to return calls and the poor handling of a vehicle. This comment indicates a weakness in their communication and customer service processes. It is important to analyze these comments and provide a comprehensive assessment of the strengths and weaknesses of Fox Wrecker Service.

One of the main strengths of Fox Wrecker Service is their fast and efficient service. Customers have praised them for their quick response time, such as when a customer's daughter had a blown tire and was back on the road within an hour. This is a significant strength as it demonstrates their ability to promptly assist customers in difficult situations.

Another strength mentioned in the comments is the friendly and helpful staff at Fox Wrecker Service. Customers appreciate the kindness and positive attitude they encountered when contacting or visiting the company. This strength is essential as it contributes to a positive customer experience and establishes a good rapport with clients.

Additionally, fair pricing is highlighted as one of the strengths of Fox Wrecker Service. Customers have mentioned that they received the best price around for scrapping their car or for towing services. Fair pricing is an important strength as it shows that the company values their customers and provides them with reasonable rates.

Another strength mentioned by a customer who had a negative experience with another towing company is the professionalism and efficiency of Roger from Fox Wrecker Service. They mention that Roger responded quickly and provided excellent service. This strength highlights the company's commitment to customer satisfaction and their ability to resolve issues effectively.

Furthermore, a long-term customer mentions that they have been using Fox Wrecker Service for almost 10 years and have always been taken care of and treated fairly. This demonstrates their consistency in providing quality service and treating customers well. It also highlights their expertise in the industry as the customer has frequently visited their yard for parts.

On the other hand, a negative comment relating to failed communication and poor handling of a vehicle reveals a weakness in their customer service processes. The customer states that they were promised callbacks that never happened and experienced attitude and laziness from the staff. Additionally, their vehicle was left in poor conditions for an extended period. This weakness indicates a lack of efficiency and communication within the company, which can lead to dissatisfaction and a negative customer experience.

In conclusion, Fox Wrecker Service possesses several strengths that contribute to a positive customer experience. These include fast and efficient service, friendly staff, fair pricing, professionalism, and consistency. These strengths are crucial in building customer loyalty and garnering positive referrals. However, there is a weakness in their customer service processes as indicated by a negative comment highlighting failed communication and poor handling of a vehicle. This weakness needs to be addressed and improved to enhance overall customer satisfaction.

Best TL Reviews

My daughter blew a tire on her way home from college… we were 5+ hours away. I called and they had her back in the road within an hour. Fast, friendly and super helpful! Thanks again!

Very kind over the phone and offered me the best price around to scrap my car. It was totaled by a deer ????.

Called them after calling Double T towing first who was extremely rude to me and screamed at me. I'm glad I called Fox's next. Roger came withing 15 minutes and was fast and very friendly. I will do all my business with this place from now on and will recommend him to everyone.

Called to get my car towed said they would call me back never did, called the next morning said they would call me back waited 6 hours the guy gave me attitude fo his laziness on contacting me back. Definitely don't listen to him on taking your vehicle to his partner Chris either same thing says you car will be done by a certain day over and over again but car was never touched for months and left my car outside in the rain with my driver wide window down the whole time. Zero satisfaction

Went above and beyond for my tow from mtp to Harrison

Great service and friendly staff

Roger saved our Day!! Excellent,fast,Service an we were back on the road within 2 hours..Thank you so,so much,Mr. Fox.????????We greatly appreciated it!!

Your Friends from Gladwin!

I have used Fox's Wrecker service for almost 10 years and visited the yard for parts many times. They have always taken good care of me and treated me fairly on the bill. Quickest response time of any tow company in the area. I drive a commercial vehicle so that last point is very important to me. I have, and will continue to refer anyone who needs this type of service to them.