Quick Facts About Luxury Nails
Luxury Nails Place Strengths:
1. Quick and efficient service: Multiple customers mention that the salon provides quick service, ensuring that customers are not kept waiting for extended periods of time. This indicates that the salon is well-equipped to handle a high volume of customers efficiently.
2. High-quality manicures: Several customers mention that their nails turned out beautifully and without imperfections. This indicates that the salon has skilled nail technicians who are adept at providing manicures and ensuring customer satisfaction.
3. Polite and welcoming staff: Multiple customers mention that the staff at Luxury Nails Place are polite and welcoming, creating a pleasant atmosphere for customers. Friendly staff contributes to a positive customer experience and encourages repeat business.
4. Good customer care and problem resolution: One customer mentions that when they had an issue with their nails, the salon took great care of them the second time around and fixed their nails for free. This shows that the salon is responsive to customer concerns and takes steps to rectify any problems.
5. Fun and relaxed atmosphere: One customer mentions that the salon has a fun and relaxed atmosphere, which adds to the overall experience. This can make customers feel more comfortable and enjoy their time at the salon.
Weaknesses:
1. Inconsistent service: One customer initially had a terrible experience at the salon, citing bad service, bad nail technicians, and high prices. While they later had a positive experience with a nail technician named Brian, it is concerning that the initial service was so poor. This suggests that there may be inconsistency in the level of service provided by different staff members.
2. Failed to meet customer expectations: The mentioned customer had to spend a total of three hours over two days to get their nails fixed, indicating that the salon failed to meet their expectations initially. This highlights a lack of attention to detail and a failure to deliver a satisfactory service during the first visit.
3. Lack of refunds: The customer offered to remove their negative review in exchange for a refund but did not receive one. This suggests that the salon does not have a clear policy regarding refunds, which can leave customers feeling dissatisfied and disappointed.
4. Limited availability: One customer mentioned that the preferred nail technician, Brian, was very busy, indicating that there may be limited availability for certain technicians. This can potentially lead to longer wait times or difficulties in booking appointments with the preferred nail technician.
5. Lack of information on other staff members: Several customers mention positive experiences with unknown nail technicians who provided excellent service but do not mention their names. This lack of information makes it challenging for potential customers to request specific technicians for their appointments.
In conclusion, Luxury Nails Place has strengths such as quick service, high-quality manicures, polite staff, good customer care, and a fun atmosphere. However, there are weaknesses to address, including inconsistent service, failure to meet customer expectations, lack of refunds, limited availability, and a lack of information on other staff members. By addressing these weaknesses, Luxury Nails Place can further enhance customer satisfaction and loyalty.
Best TL Reviews
this place was horrible. bad service, bad mail techs, and bad prices. i got these for $54. as you can tell, they tried to squeeze me in for the extra money and took terrible care of me. this was definitely the worst nail experience of my entire life. i will not be returning.
UPDATE
i went back. the salon took great care of me the second time around. brian did an amazing job and really fixed my nails. i did offer to erase the first review if i were to get a refund but that did not happen. so i did get my nails fixed and he did that for free but the experience was not one i’d wish to repeat. i spent probably a total of 3 hours over this day and yesterday getting my nails done and while my nails are now fixed, it should have been done the first time. i’m very grateful that brian did fix my nails. my advice for people: 1. make an appointment and 2. ask for brian specifically. he’s awesome and is also very personable and interesting to talk to.
Myself, my daughter and her friend all went in to get gel manicures and they are beautiful. They were polite and welcoming, quick but did a fantastic job! We will be getting all of our mani and pedis here from now on.
They were supper quick and my nails came out amazing✨✨
Love this salon! The atmosphere is so fun and relaxed! They do a great job on gel and acrylic with design. If ever any problems they will take care of you!
First time ever getting nails done and it was a great experience. Tracy did a wonderful job and Brian was a riot! Will definitely be back!
Back again tonight, 2 weeks later and again, a fantastic job! Was going to see Brian but he was VERY busy so another nice lady did my nails but I didn't catch her name. She did a WONDERFUL job! Love this place! ❤
This was my first time going and they got me in pretty quickly especially being last minute. Brian did my nails and he made sure after he was done shaping that I liked them and asked if I wanted anything fixed. They were all lovely!! thank you.
Brian was my nail tech and he was so funny. He said he’s an “alien”. My nails look super good and had little to no imperfections! Definitely coming back
Great service, friendly owners, my nails always look great
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Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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