Quick Facts About Gem Nails & Spa
Gem Nails & Spa has received mostly positive comments, reflecting some of their strengths. One recurring strength is the longevity of their gel nails. Multiple customers have mentioned that their gel nails lasted for several weeks without any chips or wear. This indicates that Gem Nails & Spa uses high-quality products and techniques to ensure a long-lasting result. The fact that one customer mentioned returning to the salon even if they don't live in the area showcases the value customers place on this strength.
Another strength that is consistently praised is the attention to detail and the quality finish. Customers have mentioned that the nail technicians at Gem Nails & Spa take their time and provide meticulous service. This attention to detail enhances the overall customer experience and ensures that the final nail result is of high quality. It is commendable that customers specifically point out the exceptional service and the positive impact it has on their overall experience.
Customers also appreciate the friendliness and warmth of the staff. The reviews mention the super-friendly and lovely nature of the employees, which adds to the positive atmosphere of the salon. A friendly and welcoming environment can make customers feel comfortable and relaxed during their nail treatments and contribute to their overall satisfaction.
Additionally, Gem Nails & Spa seems to offer a wide selection of polishes and gels, which is seen as a positive aspect by customers. The variety allows customers to choose from different colors and styles, catering to individual preferences. This shows that the salon understands the importance of offering a range of options to meet the diverse needs and tastes of their customers.
Gem Nails & Spa also accepts card payments and offers a loyalty card, which is convenient for customers. By accepting card payments, the salon eliminates the need for customers to carry cash and ensures a seamless transaction process. The introduction of a loyalty card also indicates that the salon values repeat customers and aims to reward their loyalty, which can be a strong motivating factor for customers to continue visiting the salon.
However, Gem Nails & Spa is not without weaknesses. One customer had a painful experience during a pedicure, where the nail technician was not attentive and accidentally caused discomfort by jabbing down the side of the customer's nails. This suggests a lack of consistency in the quality of service, as other customers have not reported similar issues. It is crucial for Gem Nails & Spa to ensure that all their employees provide consistent and attentive service to avoid such negative experiences.
There have also been comments about long wait times. Some customers mentioned waiting for a significant amount of time, even with pre-booked appointments. Having to wait for an extended period can be frustrating for customers, especially if they have made the effort to book in advance. This issue can negatively impact the overall customer experience and may need to be addressed by the salon.
Another feedback included messy application during an SNS on natural nails treatment. While the customer acknowledges that the salon eventually cleaned it, they were reluctant and even suggested that the customer wash it off themselves. This suggests a lack of professionalism and attention to detail during this particular visit. Consistency in service quality and attention to detail is crucial for a salon to maintain a positive reputation.
In conclusion, Gem Nails & Spa has several strengths such as long-lasting gel nails, attention to detail, friendly staff, a wide selection of polishes and gels, and convenient payment options. However, there are also weaknesses that need to be addressed, including inconsistent service quality and long wait times. By addressing these weaknesses and focusing on their strengths, Gem Nails & Spa can continue to provide a positive and satisfying experience for their customers.
Best TL Reviews
Fabulous! I have never really had gel nails, as in the past they didn't last very long, but my sister has been a regular customer here for years. I tried gel nails late October, and to my amazement, they lasted perfectly for over 4 weeks! (No chips or wear after that, I just returned as they were growing out). The staff were all super friendly and lovely and they did my nails exactly as I wanted. I have returned this month and just as my last visit, my nails are perfectly neat and 2 weeks later no signs of wear, even though I do a lot with my hands. Thank you. I will be a repeat customer now, despite not living in the area, it's worth the drive! 5 stars.
Best in Selsdon - he really took his time and had great attention to detail. A quality finish. Thank you.
Attended for a pedicure recently,
I have been to gems before and never had a bad experience.
However my recent pedicure was painful!!
The girl was not paying much attention and jabbed continuously down the side of my nails. It was only when I complained to be in pain that she stopped.
I have now woken up today with two infected big toes! This really isn’t what I imagined after what was meant to be a relaxing pedicure.
Sadly will not be going back. .
Great experience despite the wait time... I should have book an appointment ???? .
But I love my nails ????.
Best nail shop I have used. I have been to many but Dom and the team never disappoint.
I keep going back because it’s local ans good value for money. Don’t bother booking though because they just accept anyone coming in and you will wait for your turn booking or not.
Great choice and variety of polish/gels.
I had a good experience most of time except once when it was quite busy and I was made to wait quite a long time between take off and manicure…
SNS on natural nails
Messy application
Reluctantly cleaned but tried to get me to leave and wash it off myself
They take card which is good and have a loyalty card
First time using this place as my usual was closed
Would recommend for SNS on natural nail or if you want an efficient and professional service
So impressed, I love them alot the service was amazing they were so friendly. Definitely will be going back.
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Gem Nails & Spa Info
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Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
| Wednesday | 09:30 AM - 07:00 PM |
| Tuesday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
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