City Nails Salon LLC

+1 479-967-6245

2119 E Parkway Dr, Russellville, AR 72802 United States of America

Open Today:

Quick Facts About City Nails Salon LLC

Strengths:

1. Cleanliness: Several comments mention that City Nails Salon LLC is cleaner than other salons in town. This indicates that the salon places importance on maintaining a sanitary and hygienic environment, which is a crucial factor in attracting customers.

2. Friendly and courteous staff: Multiple comments mention that the employees at City Nails Salon LLC are friendly and sweet. This indicates that the employees create a welcoming and pleasant atmosphere for customers, which contributes to a positive overall experience.

3. Talented and skilled workers: A few comments highlight the talent and skill of the workers at City Nails Salon LLC. This suggests that the salon employs competent and experienced professionals who are capable of delivering high-quality services.

4. Efficient service: One comment mentions that the salon has a quick turnaround time for getting nails done, yet the results are still beautiful. This indicates that City Nails Salon LLC values efficiency and is able to provide timely services without compromising on quality.

Weaknesses:

1. Price: One comment mentions that the customer felt rushed and found the services to be overpriced. Another comment highlights an unexpected increase in the cost of a pedicure. This suggests that pricing may be an issue for some customers, potentially affecting their willingness to return or recommend the salon to others.

2. Inconsistent quality: Multiple comments mention issues with the quality of services provided. Complaints include nail cuts being crooked, poor paint jobs, and nails looking uneven or misshapen. Inconsistent quality can impact the salon's reputation and customer satisfaction, leading to negative word-of-mouth.

3. Sizing issues: One comment states that the nails provided were too small for the customer's hands, resembling toddler-sized press-ons. This indicates that the salon may have limitations in terms of offering a wide range of nail sizes and shapes, potentially leading to customer dissatisfaction.

4. Lack of attention to detail: One comment mentions that some toenails were cut crooked, indicating a lack of attention to detail during the service. Another comment highlights half of the acrylic tips not being shaped as requested, further suggesting a lack of attention to customer preferences.

5. Upsetting experience: One comment mentions an unprofessional incident where the customer's mother was unexpectedly charged extra for a pedicure. This suggests a lack of clear communication and transparency regarding pricing, leading to customer dissatisfaction and a potential loss of trust.

To address the weaknesses, City Nails Salon LLC should consider the following actions:

1. Evaluate and adjust pricing: Conduct a survey or market research to determine if the pricing is competitive and aligns with customer expectations. Adjustments may need to be made to ensure that customers feel they are receiving value for the services provided.

2. Implement quality control measures: Train employees on consistent nail techniques and ensure they pay attention to detail during each service. Regularly evaluate the quality of services provided and address any issues promptly.

3. Enhance communication and transparency: Implement clear pricing policies and ensure that customers are informed of any potential extra charges before services are rendered. Improve communication channels to address any concerns or issues that customers may have.

4. Expand size and shape options: Invest in a wider range of nail sizes and shapes to cater to a diverse customer base. Ensure that employees have the necessary tools and resources to provide a customized experience.

By addressing these weaknesses, City Nails Salon LLC can work towards improving customer satisfaction, attracting more customers, and building a positive reputation in the industry.

Best TL Reviews

First time in for a manicure. Felt rushed and overpriced for a trim, cuticles and gel. $40. I like the natural plants and overall feel of it and is cleaner than others in town. The girls were friendly and courteous. My daughter got acrylic gel $45 and it was a really good job. Will give them a second try later.

My favorite place to get my nails and pedicures done at. Everyone is also so wonderful, friendly, and professional. My nails always last and look so beautiful. I also love how clean the place is and how sanitary the workers are.

They’re so sweet and funny. I got nail art and they did such a good job. It was exactly what I wanted. They’re amazing!!!

Super friendly and talented workers! Usually waiting time isn’t very long as she gets my nails done super quickly but they always look beautiful.

This was the second time I had been there. The first time the quality was fair, but they massaged my moms legs so hard she was bruised. This time my pedicure turned out okay, some of my toenails were cut crooked. I got acrylic tips put on. Half of them are shaped like I wanted and the other half are not. The paint job was the worst I have ever had. The employees were very nice, and they did not make me wait. Just disappointed in the work.

Very disappointed today. My Mom got a pedicure today at City Nails, which always costs her $25; however when she got ready to pay today, the guy informed her it would be $35 because he had to do a little extra work on her toenails. My Mom is on a fixed income and to pay $25 is difficult enough and she only treats herself to one about twice per year, so to be told she had to pay $35 was very unprofessional and it really upset her. We have been using City Nails for the past couple of years and have always been satisfied with our experience there. We will now be taking our business elsewhere.

The employees know exactly what they are doing. I went to magic nail and they made my nails look terrible. City nails is amazing.

Went here for the first time because I had a gift card. The people are very nice but my nails look like toddler size press-ons, way to small for my hands. Not to mention most of them are crooked. NEVER going back here.