Quick Facts About K Nails & Spa 2
Strengths:
1. Positive customer reviews: Many customers have praised the salon for their friendly staff, relaxing atmosphere, and good quality services. Multiple customers mentioned being happy with their experience and the results of their pedicures and manicures.
2. Regular customer base: The comment from a customer who visited regularly indicates that the salon has managed to retain loyal customers over the years. This suggests that they provide consistent and satisfactory services.
3. Skillful technicians: Customers have specifically mentioned technicians, such as Summer and Tina, who were able to fix previous nail damage and provide excellent service. This indicates that the salon has skilled and experienced technicians who can deliver high-quality work.
4. Clean and welcoming environment: Multiple comments mentioned the salon's cleanliness and welcoming ambiance. This is important for attracting customers and creating a positive experience.
5. Range of services: Comments specifically mentioned services like gel pedicures and dips, indicating that the salon offers a variety of options to cater to different customer preferences.
Weaknesses:
1. Poor customer service with appointments: One customer had a negative experience with appointment scheduling, stating that despite being a regular customer, they had to wait for over 2 hours before their service was provided. This indicates a potential weakness in how the salon manages their appointments and allocates time for each customer.
2. Issues with gift certificate policy: One customer complained about the salon not accepting a recently expired gift certificate. This reflects negative customer service and inconsistency in their policy. Customers may feel frustrated and disappointed when their gift certificates cannot be used as intended.
3. Overpriced services: A dissatisfied customer mentioned that they felt the salon's services were overpriced and not worth it. This could potentially deter price-conscious customers from choosing the salon and impact their competitiveness in the market.
4. Inconsistent rules and policies: The complaint about the gift certificate also highlights the inconsistency in the salon's rules and policies. This could create confusion and dissatisfaction among customers, who may expect clear and fair guidelines.
5. Limited information on specific technicians: While some comments commend specific technicians like Summer and Tina, others do not mention a particular technician by name. It would be beneficial for the salon to provide more information or promote individual technicians who have received praise from customers as a strength of their business.
In conclusion, K Nails & Spa 2 place has strengths in terms of positive customer reviews, customer loyalty, skillful technicians, a clean environment, and a range of services. However, weaknesses exist in terms of inconsistent customer service with appointments, issues with gift certificate policies, overpriced services, inconsistent rules and policies, and limited information on specific technicians. Addressing these weaknesses can help the salon improve its customer experience and maintain its strong reputation.
Best TL Reviews
I first went here 4-5 years ago and always really liked it. I only stopped because I moved farther away.
Revisited today because it was close to me and I was once again extremely happy with the outcome. I had a gel pedicure, my technician was so friendly. I felt relaxed and thankful that I had chosen this salon!
**Just like every time I visit a salon, I make an appointment. It’s the best way to set myself and the salon up for success. You can’t be mad at them for not catering to you on a whim**
I’m a regular customer and we walked in a stated 2 manicures. 2 hours later they did mine and my technician stated that my guest was next but once I was done she went to someone that came in 30 minutes ago. Summer had the nerve to play victim and states “she’s gonna have to come back tomorrow” but literally we have been there for over 2 hours. I will definitely not go back
This was a very nice pedicure akilee I think that’s what she said her name was did my pedicure and painted my nails . The massage she did was awesome. My nails look great even though I was rushing home lol. I was greeted immediately when I hit the door. I usually go somewhere else but will def always have them in mind when they’re full.
Summer fixed the horrible work I had done on my nails at the salon in the mall. She took her time and did not overcharge me. Summer and Tian are both great!
I have been looking for a place since I moved here 4 months ago. Tina was recommended and has been wonderful! Fixed all the damage done from the other nail salon.
Definitely my favorite nail salon in Charlottesville now! Summer really took her time and perfected my nails. Inside is very clean and welcoming as well.
What a bunch of crooks, DON'T ever buy a gift certificate because it will expire.
I've been at this nail salon several times, bought a gift certificate for my boyfriend, thought he could use a pedi, he never got around to using it so I came in today to use and they WOULD NOT ACCEPT.
Apparently the owner kept telling me, "those aren't the rules." Ok, I understand if it's been over a year or years since it expired.... But it's only been a month past the expiration.
And since when do gift certificates expire?
Regardless, this expired last month, purchased on 12/17/21, expired 7/17/21 and tried to use today after shellac pedi and they wouldn't accept!!!
Like I said, bunch of crooks, I've been a customer here multiple times and it's ridiculous they couldn't do anything to give any kind of credit for the $32 gift certificate I tried to use on my $52 shellac pedicure.
Btw overpriced in my mind and not worth it.
Please save yourself and GO ELSEWHERE!!!
This place is corrupt.
Additionally their Services are not worth their Prices.
Love this place! The only place I will go! The management and staff are awesome and very friendly. They do great work and are a clean establishment. Dips are my personal favorite!!
Place Pictures
K Nails & Spa 2 Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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