Brilliant Nail Bar Of Preston

+1 919-377-1585

14106 Bradford Green Square, Cary, NC 27513 United States of America

Open Today: -

Quick Facts About Brilliant Nail Bar Of Preston

Brilliant Nail Bar of Preston Place possesses both strengths and weaknesses, as highlighted by the comments provided. These comments shed light on various aspects of the salon, including convenience, service quality, pricing, customer satisfaction, and even allegations of racism. By examining these comments in detail, we can unravel the strengths and weaknesses of the nail salon.

One recurring strength that emerges from the comments is the salon's convenient location. One customer states that they have been a frequent customer for the past four years purely because of the salon's convenient location. This suggests that the salon's strategic positioning appeals to customers who prioritize accessibility. Location can often be a significant factor in attracting and retaining customers, especially those who seek convenience and ease of access.

Another strength mentioned by a satisfied customer is the quality of the nail designs. According to this customer, Sam, one of the nail technicians at Brilliant Nail Bar, consistently delivers impressive and creative designs. The customer's daughter has consistently received compliments on her nails, indicating that the salon's nail designs are well-regarded and appreciated.

The comment from a customer who had a negative experience but had it rectified by the owner highlights a strength in the salon's willingness to address customer concerns. The owner took initiative by personally contacting the dissatisfied customer and working on fixing the mistake. Promptly addressing customer complaints demonstrates a commitment to customer satisfaction and a willingness to rectify any errors or inconveniences experienced by clients.

On the other hand, several weaknesses emerge from the comments as well. One common complaint relates to rushed service and skipped steps during treatments. A customer expressed disappointment in the rushed pedicure service and the lack of paraffin treatment, which was supposedly included in their chosen service package. This suggests that the salon may prioritize quick completion over quality service, which may leave customers dissatisfied.

Additionally, the increase in prices without an improvement in service quality is mentioned by a customer. While it is understandable that businesses need to account for inflation, customers expect a proportional increase in the quality of service to justify higher prices. If customers perceive a decline in service quality or value despite rising prices, it becomes a weakness for the salon. Clients may feel that they are not receiving adequate value for their money or that the salon is prioritizing increasing profit margins over client satisfaction.

Furthermore, allegations of racism and unprofessional behavior towards black customers are made by another dissatisfied customer. Accusations of racism and discriminatory behavior can significantly damage a business's reputation and credibility. Such claims need to be taken seriously and appropriately addressed by the salon to rectify any potential biases or discriminatory practices.

In summary, Brilliant Nail Bar of Preston Place possesses strengths such as a convenient location, creative nail designs, and a willingness to rectify mistakes. However, weaknesses surrounding rushed services, unchanged quality despite price increases, and allegations of racism and unprofessional behavior may impact the salon's reputation and customer retention. It is essential for the salon to address these weaknesses and focus on improving the quality of service and customer experience.

Best TL Reviews

I will start by saying I’m not one to typically write reviews. I have been a frequent customer of Brilliant Nail Bar for the past 4 years (every 2-5 weeks). I have found that their pedicures are always fine, not great, but for me the location is extremely convenient. A few weeks ago, I decided to also get my nailed painted/dipped. I checked out, it was $81.00 but my experience was as expect. I went back 2 weeks later to get another manicure, and when I walked in the nail technicians started chatting, one even came and looked at my toes. My manicure was done, I finished checking out and right after I signed the check, my prior nail tech (from 2 weeks ago) came with my old check and said she under charged me by $15.00, I guess she forgot the gel polish charge. I felt very awkward, and paid the $15.00 without complaining but will never go back. This was their error not mine, and the extra $15.00 that they charged me after the fact will cost them my consistent business.

I used this salon some time ago and was not happy. Didn't come back for some time, until I decided to give them another chance. Well, I shouldn't. The service was VERY rushed and few of the steps were skipped altogether! I thought that maybe the lady didn't understand what I was asking for, but surely enough the bill was for the service I thought I was getting. I was in and out (with dry nails!) within 40 minutes for the deluxe pedicure with paraffin!! I don't usually write reviews or complain, but this was supposed to be a treat for me, and it surely did not feel like it. So disappointed.

My daughter and I have been using Brillant Nail every 2 to 3 weeks for about 4-5 years. I have manicures and pedicures. I always use Lilly and have always been happy. She has always taken her time, I never have felt rushed My daughter gets nail designs. She lets Sam do whatever design she wants. Sam always has a design ready to show her and my daughter has always loved what she picked. She always gets compliments on her nails. I would recommend Brilliant Nail to everyone!!

일단 친절!!하다 베트남 분들이신데

매장은 엄청 컸다 흡사 공장 분위기.

엄청 잙핡늙지는 잙 몱륽겕짉많 손은 빠름

팁은 현금으로 받는 걸 선호함:)

(하지만 현금이 없어서 카드로 냈담ㅠ)

My daughter, son and I have been coming to this salon since it opened a few years ago. We switch it up every now and then because we get frustrated with the price being paid for rushed services and lack of quality. The prices have dramatically increased, especially in the past year. We understand inflation, etc. and that this is part of it. However, for the prices we are paying and tipping, quality of service is expected. They are very busy on Saturday’s (since they are closed on Sundays). We should have learned by now NOT to go on a Saturday. My son and I both walked away yesterday disappointed with the quality of our manicures + dip powder (already peeling) and pedicures. Often no massage or lotion applied as part of mani. We paid $220 including tips. We’ll be taking our business elsewhere for a while.

Be Aware!! This nail salon is RACIST. They cater to white customers and treat black customers secondary. They are rude and dismissive. I will no longer support this business.

Awful customer service, they messed up my wife's nails the first time and the manager blamed my wife for the bad quality yelling across the store that she has 'ugly nails'. Manager redid the horrible job and spoke loudly on the phone to her friend the entire time. My wife will never go back. Stay away unless you want a terrible experience and to be publicly insulted.

I did not have the greatest experience at first. but the owner made it better by calling me and fixing the mistake!