Quick Facts About Magic Nails
Magic Nails Place is a nail salon that has received a mix of positive and negative reviews from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments provided.
Starting with the strengths, one recurring positive comment is about the excellent customer service at Magic Nails Place. Several customers mentioned that the staff members were friendly, welcoming, and provided a pleasant atmosphere. The reviewers specifically praised Irene for her exceptional customer service, which indicates that the salon has staff members who prioritize customer satisfaction. This positive customer service experience is essential for attracting and retaining loyal customers.
Another strength mentioned by customers is the skill and professionalism of the nail technicians at Magic Nails Place. Multiple reviewers expressed their satisfaction with the quality of the nail services provided. For example, one customer mentioned that their nails still looked amazing after a gel manicure, while another customer complimented Lilly for providing amazing nails. These positive reviews demonstrate that the salon has talented nail technicians who can deliver high-quality nail services.
Additionally, Magic Nails Place has a reputation for being quick and efficient. Customers appreciated the professionalism and speed of service provided by Lilly and Cee Cee. This efficiency is a valuable asset for a busy nail salon, as it allows the salon to accommodate more customers and reduce waiting times, thus enhancing customer satisfaction.
Moreover, Magic Nails Place has been able to attract customers from outside the local area. One customer mentioned traveling from Miami specifically to get their nails done at the salon, which indicates that the salon has built a good reputation and has loyal customers who are willing to travel long distances for their services. This demonstrates that the salon has a competitive advantage over other local nail salons in terms of attracting customers from outside its immediate vicinity.
In terms of weaknesses, one recurring complaint is regarding the durability of the nail services provided. A customer mentioned that their gel manicure started to peel off within two days, which indicates a potential issue with the application technique or the quality of the products used. This weakness in the durability of the nail services could result in unhappy customers and potentially damage the salon's reputation.
Another weakness mentioned by a customer is the inconsistency in service quality. While the first visit was described as amazing, the second visit left the customer disappointed. The review mentioned a lack of attention to detail, rushed service, and failure to meet the customer's expectations. This inconsistency in service quality can lead to customer dissatisfaction and the loss of potential repeat customers.
Furthermore, a specific weakness mentioned in one review is the lack of communication between the customer and the nail technician. The customer stated that the technician assumed they wanted a regular pedicure without asking, did a mediocre job with the paint job, and did not offer to fix anything despite the customer's obvious dissatisfaction. This lack of communication and failure to address customer concerns can result in negative customer experiences and a decline in customer satisfaction.
In conclusion, Magic Nails Place has several notable strengths, including excellent customer service, skilled and professional nail technicians, quick and efficient service, and the ability to attract customers from outside the local area. However, the weaknesses of the salon include issues with the durability of nail services, inconsistency in service quality, and the lack of effective communication with customers. Addressing these weaknesses could be crucial for improving the overall customer experience and maintaining a strong reputation in the highly competitive nail salon industry.
Best TL Reviews
Well I had a supposed "gel" manicure 9/19 Monday and by 9/21 Wednesday the polish was coming off. There was no way that was a gel manicure. While I was in Prague I had an acutal gel manicure that still looks absolutely amazing! I'm not sure why I spent $75 for this mess.
Always the best service and amazing nails ! Traveled from Miami for the holidays and had to make sure to get my nails done here before leaving :)
Irene, did such an amazing job on my nails and my eyebrows her customer service was on point!! I will never go to anyone else ????
They are professional and quick. Lilly and Cee cee are fantastic. I send people to them and they love the services that are supplied. Thank you Magic Nails ❤️
Lilly is back and my nails look and feel amazing ????????
Have been coming for YEARS. I love my nail tech. ???? She is always fun & friendly. Love the staff here.
Omg - yes this place was great. there were 4 of us- we didn't have to wait at all. Very professional - and they do a fantastic job- my feet are very ???? happy. I don't remember the ladies name - but she was lovely - I will go back for a manicure and nails next- there is a gentleman that only works weekends- and I would say he is probably one of the best in the business.. Thank You Magic Nails for making our Birthday celebration worth the trip..
I would highly recommend this place ...
I pushed the door of magic nail under the recommendation of a friend. I was warmly welcomed by Sisi who invited me to choose my gel color while she finished with her previous client. The wait was short. Sisi is absolutely adorable and the atmosphere at the spa was very pleasant, we all laughed at her jokes. The spa was clean, the team disinfects the spots after each visit and the good atmosphere between them seemed obvious to me. Plus I love my nails. Thank you Sisi for your work and thank you Linda for your advice. I completely recommend this place. Oui, Oui …
The first time I went here the service was amazing the guy gave me an amazing pedicure showed me all the pedicure packages and really took his time do to a good job and they did amazing with my eyebrows. When I went yesterday I was waiting for 30 minutes in the chair to even get started and the lady was rushing the whole thing didn’t ask what package I wanted just assumed I wanted a regular pedicure she cut two of my toes fileing them did a terrible paint job she didn’t even fully remove the prior polish the whole process took her maybe 15 minutes max. She could tell by my face I clearly wasn’t happy but didn’t offer to fix anything
Place Pictures
Magic Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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