Quick Facts About Angel Nails
Angel Nails has received a mix of positive and negative comments regarding their services. In order to analyze the strengths and weaknesses of the place, we will examine the comments and identify key themes.
Strengths:
1. Friendly and enthusiastic staff: Several comments mention that the staff at Angel Nails is friendly, greets customers with smiles, and provides a welcoming atmosphere. This indicates that the salon has a positive customer service culture, which can contribute to customer satisfaction and loyalty.
2. Skillful nail technicians: Many customers express satisfaction with the quality of the nail services they received. The technicians are described as good at their job and capable of responding to the designs and requests provided by the customers.
3. Range of services offered: Customers mention receiving a variety of services, including pedicures, manicures, SNS dip powder nails, Pink&White, gel, dip, and acrylic nails. This demonstrates that Angel Nails offers a comprehensive range of nail services catering to different preferences.
Weaknesses:
1. Lack of communication and confusion during the service: One customer mentions that the technician did not communicate effectively during their appointment, leading to confusion about how to place their feet during the pedicure. The lack of clear communication can hinder the overall customer experience and may lead to dissatisfaction.
2. Inconsistent quality in manicure services: While some customers expressed satisfaction with their manicure services, one comment highlights an issue with the quality of the regular polish used. The nail polish was described as thick and goopy, leading to imperfections, chipping, and dissatisfaction. Inconsistency in service quality can be a weakness as it negatively impacts customer satisfaction and the perceived value of the service.
3. Pricing and potential misrepresentation of services: One customer mentioned a significant price difference for a specific service compared to other salons. This highlights a potential weakness in transparent pricing and raises concerns about miscommunication or misrepresentation of services. Charging higher prices for a service and delivering a cheaper alternative can harm the salon's reputation and lead to customer dissatisfaction.
4. Limited expertise and inability to meet customer preferences: In one comment, a customer reports dissatisfaction with the technician's lack of skill and experience in performing French tips. Additionally, there were issues with a crooked nail that the technician was unable or unwilling to fix. This suggests a weakness in the salon's ability to meet customer preferences and address their concerns. Inconsistent service quality and lack of expertise can lead to frustrated customers and a negative reputation.
Overall, Angel Nails appears to have strengths in terms of friendly staff, skillful technicians, and a range of services offered. However, weaknesses in communication, service quality consistency, pricing transparency, and expertise may need to be addressed in order to improve the overall customer experience and maintain a positive reputation.
Best TL Reviews
One of the older women provided by pedicure and my manicure. She didn't talk to me, so sometimes i wasn't sure what she wanted me to do as far as where to place my feet. After catching on to her gestures and taps, things went better. The pedicure was great! The manicure not so much. The regular polish was obviously thick, but she continued to use it. I said okay, maybe she knows how to thin it out. She kept my hands in front of the fan over 20 minutes and still the polish was goopy/thick and malleable. In the picture, you can see the polish has many imperfections and is chipping. She day my nails less than 24 hours ago. I know they say they will try to fix a any problems within 48 hours, but not using thick polish should be standard practice. Lesson learned: I will not allow anyone to use thick polish on my nails again. She also left some hanging skin on the cuticles of my other hand.
I like this place. I've been going here for my SNS dip powder nails. The girl that does them is really quiet and sweet. And it's not like I'm blown away with how amazing they are every time or anything, but she does a good job. I've also been here while customers have been extremely rude to them for no reason and they serviced them anyway. I have no problems giving my money to nice people.
I went in to get Pink&White which is a solar powder and the woman at the 3rd table said it would be $75 plus $5 more for a different tip which is $30 more than anyone has ever charged for Pink&White.
Once in the chair my nails were completely covered in pink and I was informed that she was going to paint the smile line on my nails
I informed her that was not P&W and she was trying to charge me for a higher quality solar powder that is not acrylic with a French tip painted on, and the rude receptionist (male) informed me that might be what it used to be like but it’s not like that anymore.
She then she let me know that is what “she considered P&W
So BEWARE they will charge you for high quality products and give you cheap acrylic for $75 and then try to make you feel like you don’t know what you’re talking about.
I have learned from top nail technicians in the industry and they are just taking advantage of their customer base.
I had them cut them off and remove them they weren’t getting my business
I have been a regular customer at this salon for a long time. Always greeted with big smiles and a friendly greeting. The staff is enthusiastic and very good at their job, they always respond to the designs I give them. My nails are amazing!
time going and just moved to Albany Georgia. This is by far the worst experience I had with a nail salon. First I asked the gentleman after my nails was completed to fix the nail because it was crooked and needed to be filed down the side, as the nails are wide and I am dissatisfied with my service. He stated he can not do but your policy states, you can within two days. Then, it was an issue with my toes. I told him I want French tip and once it was time to do that service, he asked me does the French tip looks good and told him no and give him suggestions on how to make a change to and I was polite on how I would like it, the gentleman got aggressive with me and and said I can go somewhere else to get them down better and he does not normally do toes. Why would you guys put someone on my toes if this is not his area so we agreed to not do the toes. Lastly, I am walking to pay for my service and I recited the policy to the host and the gentleman and they started to get aggressive with me and team tagging me while I am just stating in a polite manner, that I am dissatisfied with the service you provided and the policy states you will fix the nail within two days. She agree to file the nail down on the side but said if the paint comes off she will not fix however your POLICY states within two days nails come be fixed and I told her that she will because that’s what the policy says and top of that she is holding my nail hard and I’m not
going to allow a stranger to treat me in that manner if I been nothing but nice and polite to them. LESSON LEARNED DO NOT DO BUSINESS WITH ANGEL NAILS because they charging you prices and they have someone who do even know what they are doing and does not keep their promise to their policy!!!
i loveee this place, this is my new favorite. I came in with messed up nails. and left with great ones. a little pricey for a fillin but great service.
Absolutely love Angel Nails. Everyone is good at what they do and when you need something more intricate, BK always does an amazing job. I've always left happy.
Love love love!!! I've had manicures, gel, dip, and acrylic. I've never been disappointed!! I'm here every 2 weeks for nails and deluxe pedicure. So relaxing!!! My favorite thing to do for myself!! Highly recommend!!!
Place Pictures
Angel Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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