Stadium Beauty Supply

+1 201-333-3901

321 NJ-440, Jersey City, NJ 07305 United States of America

Open Today: -

Quick Facts About Stadium Beauty Supply

Stadium Beauty Supply is a beauty supply store that has received a variety of comments regarding their strengths and weaknesses. In order to analyze these comments effectively, we will break them down into different categories: customer service, product availability, pricing, returns and exchanges, and diversity representation.

The first comment expresses frustration towards Asian-owned beauty supply stores, suggesting that they make a significant amount of money off of black and brown people while providing the worst customer service. This comment points out a perceived weakness of Stadium Beauty Supply, as it implies that the store may have poor customer service and treats customers disrespectfully. However, it is important to note that this comment generalizes the business practices of "these Asians," which can promote stereotypes and racial bias.

The second comment praises the availability of products and the helpfulness of the employees and owners, highlighting some of the strengths of Stadium Beauty Supply. The polite and helpful behavior of the staff is considered a positive aspect of the store's customer service. Additionally, having a wide range of products is seen as a strength, as it fulfills customers' needs and preferences effectively.

Conversely, the third comment indicates a negative experience with the store's cashier, describing the encounter as rude and disrespectful. This comment suggests that the customer service at Stadium Beauty Supply has room for improvement, particularly in terms of handling customer transactions and communication. Such incidents can significantly impact a customer's perception of the store and may deter them from returning.

The fourth comment portrays a positive experience, stating that the customer's grandmother is always able to find what she needs at the store. This suggests that the availability of products is a strength for Stadium Beauty Supply, as they cater to a diverse range of customer needs.

The fifth comment describes a negative experience with a specific incident involving a cashier refusing to accept a dollar bill due to its condition. The customer finds this behavior unacceptable and decides to shop at a different beauty supply store. This comment highlights a potential weakness in customer service at Stadium Beauty Supply, as it suggests that the store has inflexible policies and may not prioritize customer satisfaction.

The sixth comment expresses appreciation for the store's wigs, suggesting that Stadium Beauty Supply excels in providing quality wigs. This positive feedback highlights one of the store's strengths in terms of specific products, specifically wigs.

The seventh comment refers to a change in the store's policy on discounts and returns, which leads the customer to seek other options. This comment suggests that a weakness of Stadium Beauty Supply lies in their inconsistency with policy changes and their unwillingness to accommodate licensed cosmetologists or honor their previous return policies. This may result in losing customers and referrals to other beauty supply stores.

Lastly, the eighth comment paints an extremely negative experience, claiming that the store denied a return despite a previous assurance that returns were accepted. The customer also recounts disrespectful and discriminatory behavior from the store employees, further emphasizing a significant weakness in customer service. Additionally, the comment mentions that the store sells Chinese knock-off items, suggesting a potential weakness in the quality and authenticity of their products compared to other retailers like Walmart.

In conclusion, based on the comments provided, Stadium Beauty Supply seems to have strengths in terms of product availability, helpful employees, and quality wigs. However, weaknesses appear to exist in the area of customer service, including instances of rudeness, disrespect, inflexible policies, and discrimination. It is important for Stadium Beauty Supply to address these weaknesses in order to improve its overall reputation and customer satisfaction.

Best TL Reviews

I really wish we had enough money to open our own beauty supply stores. These Asians are making so much money off of black and brown people, have the absolute worst customer service and treat customers any kind of way. It’s disgusting. If there’s a black owned beauty supply store in the area I’d love to support it!

They always have what I need. The employees and owners are so polite and helpful.

I wish i could give this place zero stars. The lady at the cashier was the rudest person i have ever encountered. I wanted to do my transaction on two different cards and she kept speaking over me and slapped my hand away from the card reader. I have never experienced something like that before because I am very patient and understanding, but that was just blatantly disrespectful. I will never come to this place again and I advise you not to as well.

Its pretty good, i often take my grandmother here to get the stuff she needs from here. And most of the time she is able to find what she needs.

I will never shop here again. Came here yesterday and when I'm checking out, the Asian lady told me that I have to give her a another dollar to replace the one I gave her because the dollar is too dirty and her customers will not except it. She really stood there and held the money in her hand and would not complete the transaction. I was shocked. I just took the money back from her and left. I'm not going to argue with a store to take my money. Money cycles around, I do not have control over how money looks, this is what I receive from a store so what am I to do? Smh I found a BLACK OWNED BEAUTY SUPPLE STORE AT 516 WESTSIDE AVE. SUPPORT THE SISTER INSTEAD.

I love getting my wigs from here! I’m from the New York and a lot of beauty supply stores I’ve been to in jersey city are…. Meh ????. I go to this store all the time.

Been going here for a few years now. Their prices are high but I never had a problem with service or returning items. Now all of sudden they decide to change their policy on licensed cosmetologist discounts and their return policy only applies to what they want. Will take my business and my clients that I refer somewhere else.

This is honestly the worst place I’ve ever been too. This is my first time ever writing a review because that’s just how bad this place is. I bought an item and specifically asked if I don’t like it can I return it and they said yes just keep the receipt. I got home and realized that it was straight trash and it was a $19 item online I wanted my $53 back. I went back to the store 2 hours later and they completely denied that I could get a refund and stated I could only exchange an item if it’s damaged. They called me a lier and that they didn’t remember me coming in at all that day, mind me I was there 2 hours before this. They made fun of my mom for not knowing English and made comments of my weight, before I boiled over I called the police because they were turning off the lights and trying to force me out before the police came. The police told me that this place has a habit of this same issue. With the police there they gave me store credit that I threw out because it was more about the principal due the simple disrespect that they have. I could’ve easily started punching people but all that was going to bring was me going to jail. I hope that people read this review and think twice about shopping in this store. Walmart has better quality items than them. I should’ve turned away when I saw the Chinese knock-off items around the store. Please everyone do not shop here!!!!! Go anywhere but here!