Smile Nails & Spa

+1 615-453-2699

1216 Hunters Point Pike, Lebanon, TN 37087 United States of America

Open Today: -

Quick Facts About Smile Nails & Spa

Smile Nails & Spa has several strengths that are highlighted in the comments.

Firstly, a recurring theme in the comments is the friendliness and courtesy of the staff. Customers appreciate the family-run atmosphere and the extra friendly and patient nature of the employees. This creates a welcoming environment for customers and helps to build a loyal customer base.

Another strength mentioned is the competence and skill of the nail technicians. Tab in particular is praised for his abilities and attention to detail. Customers appreciate that he listens to their requests and ensures they get the desired results. Lalita is also mentioned as being qualified and experienced, which adds to the professionalism of the salon.

Maylee is highlighted for her excellent pedicures, with customers finding them relaxing and of high quality. Relaxation is an important aspect of visiting a spa, and positive experiences with pedicures contribute to customer satisfaction.

The comments also mention customer satisfaction regarding the overall service provided. Customers express their love for the salon and state that they will be returning. This loyalty and positive word-of-mouth can contribute to the success of Smile Nails & Spa.

However, there are also weaknesses mentioned in the comments that need to be addressed. One recurring issue is the experience with an American nail technician who performed a subpar pedicure. Customers complain about rough treatment and failure to address ingrown toenails. This negative experience with one staff member may affect the salon's reputation if left unaddressed.

Another weakness mentioned is the durability of the nail services. Some customers report that their nails came off within a week or looked horrible after being done at the salon. This is a serious concern as customers expect their nails to last longer and look good after spending their hard-earned money. This weakness needs to be addressed to improve customer satisfaction and retain loyal customers.

In addition, one comment mentions the salon being located conveniently close to where the customer lives, which has kept them coming back despite previous issues. This suggests that there might be stronger competition in the area, and if other salons provide better quality or more durable services, customers may switch to them. Smile Nails & Spa needs to ensure they deliver high-quality services consistently to retain customer loyalty.

In conclusion, Smile Nails & Spa has strengths in their friendly and courteous staff, competent and skilled technicians like Tab and Lalita, and the relaxing pedicures provided by Maylee. However, weaknesses such as inconsistent service quality and durability of nails, as well as a negative experience with one staff member, need to be addressed to maintain and improve customer satisfaction. By addressing these weaknesses, Smile Nails & Spa can strengthen their reputation and continue to attract loyal customers.

Best TL Reviews

Smile Nails is family ran, extra friendly and courteous. I always get what I ask for. Tab is fun and competent. Joy is just like here name... joyful. She does great dip powder. Lalita is qualified from years of experience. Maylee does awesome pedicures, so relaxing. You will not regret choosing them. Make an appointment today!

Iv only been there 2 times. And both times were fantastic. My fiance anctually told me to go there.and what a surprise !!!!!! I guess he can b right sometimes ???? i have had the same man "tab" both times and if u like a little sassyness to ur nails he deff is ur guy! Oh big plus!!!! He listens.. Off the record i said i want a white pink color , he picked one and i picked one to, we ended up pickin the same exact color... (Told ya he listens) I will not ever go to another place. Like ever!! Thanks for fixing my nails. Helen nail (across from providence) is no good!

I love this place and I will be going back, but they have an American girl in there doing nails and she did my toes never again will she touch my feet. She was to rough and she didn't even get my ingrown toenail out like the others would. They need to get rid of that American girl she doesn't know what she is doing. Other then her great service work quickly and they do an amazing job!

Tab and Maylee are amazing. I love them

I loved the service it was just fantastic, and the nails were excellent, I got exactly what I ordered!!!

So I’ve been coming here for a while and even though I’ve had issues (nails coming off within a week or nails just looking horrible) I’ve returned because of how close it is to where I live. Recently I went in to get my engagement nails done which is kind of a big deal. I went in on a Friday afternoon and got a basic gel acrylic set. By Sunday afternoon one nail had completely popped off as if it was a press on nail and I noticed that the rest of the nails were lifting already. After two days! So I went back on Tuesday afternoon (because they are closed on Mondays) and explained to the owner how unhappy I was. She was very nice about it and had someone fix them for free. So I left pretty happy having my nails fixed but after three days another one completely popped off and the rest of them were once again lifting. I literally got so sick of it that I just took them all off myself, and they came off so easily it was honestly unsettling. This is after five days mind you. I am not one to complain about businesses but nails are expensive! I just want to let other potential customers know that they should spend their money at any of the other tons of nail salons in this area.

Very nice staff. Friendly, an patient. Love this place.

Tab Is Absolutely Amazing!! All The People Are Very Friendly!! New Faithful Customer Right Here!! ❤❤❤