Co Nails

+1 919-217-2575

1023 N Smithfield Rd, Knightdale, NC 27545 United States of America

Open Today: -

Quick Facts About Co Nails

Co Nails place is a nail salon that has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.

Starting with the strengths, there are several positive comments that highlight the good experiences customers have had at Co Nails place. One customer states that they have been going to the salon for two years and have always been impressed with the stunning nail sets they receive. They also mention that the technicians try their best to replicate the desired nail designs and offer alternative options when necessary. This demonstrates that the salon has skilled technicians who are capable of delivering beautiful nail services.

Another strength of Co Nails place is the loyalty of some customers. One individual mentions that they have been using the salon for the past seven years, indicating a consistent level of satisfaction. This loyalty suggests that the salon provides a certain level of quality that keeps customers coming back.

Additionally, some customers appreciate the overall service provided by the salon. One person comments that they have only had good experiences and consider Co Nails place their new salon. This positive experience indicates that the salon might have friendly and attentive staff members who strive to create a pleasant environment for customers.

Moving on to the weaknesses, a recurring issue is the inconsistency in the quality of services provided. Several comments mention unsatisfactory results from different technicians. One customer even states that they had three bad experiences in a row, suggesting a lack of training or quality control among the staff. This inconsistency undermines the trust of customers and can lead to dissatisfaction and the loss of loyal clients.

Another weakness highlighted in the comments is poor customer service. One person mentions that they had a negative experience when they requested a different technician to fix a previous mistake. The salon wanted to charge an additional fee for the change, which the customer found unreasonable. This shows a lack of flexibility and understanding on the part of the salon when dealing with customer concerns. Poor customer service can lead to negative word-of-mouth and the loss of potential customers.

Furthermore, cleanliness is mentioned as a weakness by one customer. They comment that the salon could have been cleaner, suggesting that the salon does not prioritize cleanliness and hygiene. This can have a significant impact on the overall reputation of the salon, as cleanliness is a crucial aspect for any establishment providing personal care services.

Lastly, there are a few comments that mention instances of mishaps or injuries caused by the salon. One customer states that they had a bad experience with an eyebrow waxing service, resulting in a chunk of their daughter's eyelid being ripped off. The lack of an owner or manager presence and the poor response from the salon staff in handling the situation further demonstrates a weakness in the salon's management and accountability. Such incidents can severely damage the reputation and trustworthiness of the salon.

In conclusion, Co Nails place has both strengths and weaknesses based on the customer comments analyzed. The strengths include skilled technicians, loyal customers, and generally positive service experiences. However, the weaknesses highlighted in the comments include inconsistency in service quality, poor customer service, cleanliness issues, and mishaps or injuries caused by the salon. It is crucial for Co Nails place to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

Do NOT recommend. Saw a woman named Cindy who was taking off old dip polish and she cut my nail so far down into the quick that my finger hurt for hours after. I told her I would prefer to have them soaked off and she refused. I had to leave at the beginning of the pedi. Do not recommend. The salon could have been cleaner as well.

I have only had good experiences! Omg this is my third time and I can officially say it’s my new salon

Update: I hate when good things come to an end. My pedicures has hit a strike 3. 3 different people all unsatisfactory results. I have a 5am flight and can’t even worry about the correction but I do wish I had not tipped ;(

Before today my manicures were done very well but I am going to try a new salon or return to my old one

I have used this nail salon for the last seven years. The technician did a really poor job on my gel manicure this past Thursday. Went back today to have my nails redone by a different tech and they wanted to charge be an additional $20 bc I asked for a different tech. Why would I use the same tech? Is their responsibility to ensure all techs are capable of doing their job. Sooooo… disappointed in how the situation was handled.

I’ve been going to this salon for two years and everyone here is amazing! I always get stunning sets and I’m always getting compliments. I come here for every occasion and they always impress me! They always try to make my set as similar to the example photos I show them but when they can’t they offer plenty of other beautiful options.

I will NEVER be back I paid for a pedicure and a full-in and I’m not happy with the service I had gotten both at the same time lady said she didn’t have time & I was VERY UNCOMFORTABLE ???? I do stay near here but I’ll keep going where I won’t get rushed and where the service is good

I made an appointment. Got there the person was booked. After being notified they were booked I was already in the pedicure chair. A gentleman comes over to me and says she can do dip and then but French on top. Which isn’t the right method and he knew that because I always come into the shop. Then he asked if I could come back. I live in Raleigh the shop is in knightdale plus I had plans. I told him no and I wish I would of known all

Of this before I got in the pedicure chair. I will never be back. They can barley do nails. There has been several occasions where I ask for something and they can’t or try to do it and it come out looking a mess.

Absolutely HORRIFYING!!! Daughter went in for eyebrow waxing and a chunk of her eye lid was ripped completely off. She is in extreme pain! Called and woman who did the waxing said there is no owner or manager there. Then I spoke to a man who said bring your daughter in and we will talk. What??? A chunk is missing out of her eye lid that hair does not grow from! Worst experience! Contacting licensing board, filing a formal complaint.

I had never tried this place before, but decided to go with my mom for a pedicure a few months ago and have been going here since. Service is typically pretty nice, and my pedicures always come out so nicely. I’ve gotten 3 different acrylic sets from this place. Twice I had Toni, and he did an amazing job! Unfortunately I don’t know the names of the two nice ladies who did my most recent acrylics (shown in photo), but they did a very nice job. The only bad thing is that she hurt my cuticles by tearing up the skin with the drill. I know it was an accident, but it is quite painful. Other than that, I really like the place, and will most likely continue going here.