Le's Nails And Waxing

+1 781-899-5510

400 Moody St, Waltham, MA 02453 United States of America

Open Today: -

Quick Facts About Le's Nails And Waxing

Le's Nails And Waxing place has both strengths and weaknesses based on the comments provided. It is important to analyze these comments in order to gain a comprehensive understanding of the nail salon's overall performance.

One of the strengths highlighted by customers is the quality of service provided. A long-time customer states that they have been pleased with the services for over 9 years, suggesting that the salon consistently delivers satisfactory results. Another customer also praises the salon, emphasizing that they do a beautiful job. This indicates that Le's Nails And Waxing place has a strong reputation for providing high-quality services.

Additionally, the salon is commended for its customer service by some reviewers. One customer appreciates the reception and understanding they received from Le when explaining a bad experience at another salon. This suggests that Le's Nails And Waxing place values its customers and aims to provide a positive and supportive experience.

Another strength mentioned is the availability of credit card payment options. This is viewed as a convenience by a customer, indicating that the salon caters to modern payment preferences.

However, there are several weaknesses that have been identified in the comments. One customer expresses disappointment with their appointment experience, stating that they have not been seen on time and have noticed a pattern of double-booking. This suggests a lack of efficiency in managing appointments and may cause frustration for customers who value punctuality.

Furthermore, there are multiple complaints regarding the skill and execution of the nail technicians. Some customers claim that their nails were not filed, cut, or painted properly, and one customer even compares the quality of work to that of a 10-year-old. This indicates a lack of attention to detail and skill in nail techniques, which can greatly impact the overall customer experience.

Another weakness mentioned is the unsanitary conditions of the salon. One customer states that they found the salon to be unsanitary, which raises concerns about hygiene practices. This can be a significant drawback for customers who prioritize cleanliness and could potentially damage the reputation of the salon.

In summary, Le's Nails And Waxing place has several strengths, including positive reviews regarding the quality of service provided and commendation for customer support. Additionally, the availability of credit card payment options is viewed as a convenience. However, the salon also faces several weaknesses, such as appointment management issues, lack of skill in nail techniques, and concerns regarding cleanliness. These weaknesses can negatively impact the customer experience and should be addressed in order to improve the overall performance of Le's Nails And Waxing place.

Best TL Reviews

I have been coming to this nail salon for 9 + years. Always pleased with the services that are provided for me. I have never experienced any racism, discrimination or any other issues that have been previously mentioned in a review.. I will continue to use this nail salon moving forward.

I love this place they are very nice. They do beautiful jobs. I don’t think anywhere perfect one mixtape. Please come to talk to Lee she can help your out I think that’s the best way to do. Thank you very much.

Whenever I book an appointment I am never see at the time of my appointment but after this week I am officially done with this place after giving them so many chances. I have been noticing a pattern but I at first I thought I was wrong but after today I can’t deny it anymore. I booked me the manager but I guess she doubled booked. Instead of taking me she rather take the white lady although, I pleaded with her that I had a wedding to attend. She tried to push me off to someone else that was obviously busy. The white lady was nice enough to tell her that it’s fine if I go first but I didn’t feel fine giving her my business anymore. This wasn’t the first time it happened and I am very disappointed in their customer service bc I use to always spend good money with them although every time that they did my nails, it was never glued on right and I always loose a nail. Take your hard money somewhere else for better customer service

Not only did we call ahead to make sure there was no wait for an appointment, we got there at 6:45 and weren’t taken until 7:30. Then she’s rushing to finish because they CLOSE at 7:30, and she nips me with her cuticle cutters. She tried to hide it, but I saw and she didn’t offer a discount or anything. Now my shoes are stained. Won’t be returning

They get a 2 for being nice and for taking ceedit cards. Other than that, they're unsanitary, and they do a terrible job at cutting, filing and painting nails. My gel nails look like they were done by a 10 yr old. Very disappointed.

Went to this salon because of all the great reviews it had. However, my nails look like I painted them myself. I gave a picture of a BASIC design. It was very poorly executed.I asked for a shiny finish because the picture had matte...I left with a matte finish. I still gave a good tip because the staff was friendly, but I'm not going to a nail salon to make friends.

Did my nails a while back for the first time, they were a cute nail inspo i had seen in Pinterest! I came here and they did a fantastic job, they looked exactly like the inspo!! :)

People leave bad reviews and honestly it doesnt match how this place truly is

Thank you Le. ???? I had a really bad experience in another place and I explained everything to Le and she was really receptive and understanding. I LOVE MY NEW NAILS and eyelashes. Thank you again Le.