The Rug Shack

+1 508-399-1275

42 Central Square, Bridgewater, MA 02324 United States of America

Open Today: -

Quick Facts About The Rug Shack

The Rug Shack has received mostly positive comments, with customers praising the quality of the products, the friendly and knowledgeable staff members, and the positive atmosphere of the store. However, there is one negative comment regarding the staff's lack of attention and respect towards a customer.

Strengths:

1. High-quality products: Customers consistently mention the fine craftsmanship and attention to detail in the rugs sold at The Rug Shack. This indicates that the store's primary strength lies in offering products of exceptional quality.

2. Friendly and knowledgeable staff: Several comments praise the owners and employees of The Rug Shack for their friendliness and knowledge. This demonstrates that the staff is well-trained and able to provide helpful information and assistance to customers.

3. Inclusive and appreciative atmosphere: A customer specifically mentions that the owners of The Rug Shack treat all customers with respect regardless of their gender, race, or religion. This indicates that the store fosters an inclusive and welcoming environment, which can be a significant strength in attracting and retaining customers.

4. Positive vibe: Several customers mention the positive atmosphere in The Rug Shack. This suggests that the store has successfully created a pleasant and enjoyable shopping experience for its customers.

Weaknesses:

1. Inconsistent customer service: One comment describes a negative experience with the staff, stating that they abandoned the customer to attend to another couple. This incident suggests a lack of proper customer service training or attentiveness among some staff members.

2. Potential high prices: Although not explicitly mentioned in the comments, one customer hints at the possibility of higher prices, stating that the rugs might be a bit pricey. If the prices at The Rug Shack are indeed higher than competitors, it could be seen as a weakness, as customers may opt for more affordable options.

3. Limited product variety: There is no specific comment mentioning the variety of rugs available at The Rug Shack. While positive comments focus on the quality of the rugs, it is unclear whether the store offers a wide range of designs, styles, and sizes. A limited product variety could be a weakness if customers are looking for specific types of rugs.

4. Lack of online presence: No comments mention an online store or any online presence for The Rug Shack. In today's digital age, having an online presence, such as a website or social media profiles, is crucial for expanding the reach of a business and attracting customers who prefer online shopping.

In conclusion, The Rug Shack has several strengths, including high-quality products, friendly and knowledgeable staff, an inclusive atmosphere, and a positive vibe. However, there are potential weaknesses, such as inconsistent customer service, potentially higher prices, limited product variety, and a lack of online presence. Addressing these weaknesses could further enhance the store's overall customer experience and success.

Best TL Reviews

This guy Matt is such an evolved human. He had a shift after turning another year old and saved my beloved Taylor's life. We are inspired by his last minute sheer genius creativity and support his local business!! ????

Great shop full of great products. You can tell the rug-makers take great pride in their work, the rugs are made so finely with precise attention to detail. The owners are great! They are friendly, knowledgeable and appreciative of all customers regardless of gender, race or religion. I wish more places were like this! Shop here, it might be a bit pricey but you will not regret it!

Just want to say first of all, this is a serious post and I was a real customer. I had visited this store about 2 weeks ago when I was strolling around Bridgewater. The rugs were pretty neat and had cool designs. As I was looking around, one of the workers there (man, mid 20s, with long hair) approached me and asked if I needed help with anything. I was explaining that I was in town for the week and was looking for a rug for my office, when another couple walked in the store. He immediately went over to them when he was in the middle of helping me. Apparently, they were these popular/returning customers, so that's why he just dropped me and ran to them. I was quite surprised that he just stopped following/helping me. After that, I just walked out the store... The designs and rugs seemed like they had fair prices and decent quality, but the staff need to be re-trained on how to deliver good service and treat others with respect.

I absolutely love this store :) I purchased a beautiful hand made CBS Big Brother rug made by the very talented Turner. The store has such a positive vibe. Megan who we had the opportunity to meet who was working the store, is such a kind and sweet person to talk to. We are so excited to come again and can’t wait to meet the artist himself. ????

The owner is a really good person and I hope he continues to grow his business successfully once he gets out of the big brother house. As a fellow business owner I know how much hard work it takes to build something from the ground up and I see a lot of teenagers leaving fake account reviews because they have nothing better to do than destroy someone else’s work. Don’t believe the bad reviews. All the best of luck with your business Turner and Megan.

I had a great time searching for a rug over here! The lady at the counter, Megan, was super helpful and informative. Not only that, the owner of the store offered me sweet deals on some of the clothing in the store! I definitely will be coming back! Love Matthew and Megan!

I went there recently Turner and Megan Belmonte we're super sweet and polite. Loved the service and the chill vibes the Rug Shack provides.

I am obsessed with this rug! As soon as I found Turner's shop I knew I had to have it. And when my dog decided it's her rug, I fell in love even more! It's well made, the colors are muted and beautiful, the repeating pattern is a bit boho and fun... I just love it! We are using it in our master bedroom along with three other rugs. It's been fun to shop for other rugs to go with it from Turner's Rug Shack! We can't wait to buy two other rugs to complete the look! We want a total of 12 rugs in our bedroom!