Quick Facts About Vivi Nails & Spa
Vivi Nails & Spa has both strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses, we will categorize the comments into different aspects of the salon: overall experience, customer service, pricing, quality of services, and professionalism.
Overall Experience:
One customer commented that their overall experience at Vivi Nails & Spa was great. They mentioned that their nails turned out exactly like the picture they showed and appreciated the additional massage chairs. Another customer expressed their love for the acrylic nails they received, especially the gel design for the fall season. These comments suggest that Vivi Nails & Spa has the ability to deliver the desired results and create a positive ambiance for customers.
Strength: Ability to deliver desired results and create a positive ambiance.
However, another customer mentioned feeling scammed by not receiving the promised free massage. This negative experience may imply inconsistency in service delivery and a lack of transparency.
Weakness: Inconsistent service delivery and lack of transparency.
Customer Service:
Several comments mentioned the kindness and professionalism of the staff at Vivi Nails & Spa. Customers specifically appreciated the workers Anna, David, and Yuki for their excellent job and making the experience special. However, one customer expressed their disappointment in the technicians being rude and condescending. They mentioned an incident where the technician laughed at them and spoke negatively about them in another language.
Strength: Kind and professional staff, creating a special experience.
Weakness: Occasional rude and condescending behavior from technicians.
Pricing:
Some customers mentioned being upsold for more expensive pedicure options, which they found rude and pushy. Others mentioned being charged different amounts than what was initially quoted, leading to a feeling of being taken advantage of. One customer compared the prices at Vivi Nails & Spa to another salon, stating that they found the prices to be high for the services provided.
Weakness: Upselling and inconsistent pricing, leading to feelings of being taken advantage of. High prices compared to competitors.
Quality of Services:
A few customers expressed disappointment in the quality of services provided by Vivi Nails & Spa. They mentioned issues such as chipping nails, acrylics turning out thick and lumpy, and designs being crooked. One customer even experienced pain due to the technician drilling the nail too thin.
Weakness: Inconsistent quality of services, including chipping nails, thick acrylics, crooked designs, and potential pain during services.
Professionalism:
A recurring theme in the comments was a decrease in professionalism over time. One customer mentioned appointments never being on time, while another stated that the ability of the technicians was horrible. This suggests a decline in punctuality and skill level among the staff at Vivi Nails & Spa.
Weakness: Decline in professionalism, including punctuality issues and decreased skill level.
In conclusion, Vivi Nails & Spa has strengths such as the ability to deliver desired results, a positive ambiance, and kind staff members. However, there are also weaknesses, including inconsistent service delivery, occasional rude behavior, upselling and pricing issues, inconsistent quality of services, and a decline in professionalism. These aspects should be taken into consideration when evaluating Vivi Nails & Spa as a potential nail salon.
Best TL Reviews
Got my nails done for my birthday. It was overall a great experience. My nails look exactly like the picture I showed and the massage chairs were a very nice extra. I 100% recommended this place and a worker there Anna did and amazing job, definitely worth it!
Not a free massage don’t get scammed by these people!!
This used to be one of my favorite places to get a pedicure but the last couple of times here I felt taken advantage of.
I always do some type of spa pedicure, and every time you pick one they’re ALWAYS pushy and try to upsell you to do a more expensive one which I find incredibly rude.
The last time I was here my friend and I picked the $40 spa pedicure and when I went to pay the guy tried to charge me $50. After I looked at him funny he said “oh sorry just $40.”
The other day my friend and I did the $55 lemon spa pedicure (they tried to upsell us the $65 one of course ????) At the end they asked if we wanted massage while we dried our feet, to which we agreed. When we went to pay the charged us $10 for A rinky-dink massage. I can go to calverton and get a one hour foot reflexology for $30 which includes a massage!!
You people are a scam!!!!
Needless to say we won’t be back!
I love Vivi’s Nails, they are very professional and kind, thanks everyone for you excellent job! David & Yuki you are very special!.
Just got these beautiful acrylic nails with gel design for the fall season, I am in LOVE with them! ????????????
I have been going to this nail salon for months! they are always super nice and welcoming. i see Lisa everytime i'm in need of a fill in. the prices aren't terrible either. always satisfied when i leave and always look forward to going back.
I would never set foot in this place again! I received a gel manicure a week ago and it started chipping 3 days later. Burnt me with the drill 2x! They're extremely rude as well. The technician told me it's 5 bucks to remove my SNS after she already started removing it, I said to her don't you think you should tell the new customer the prices b4 hand and she says in a condescending way WHATEVER! And starts laughing and of course starts talking about me in Japanese ( fuc&ing) rude first and last time at that shiteho*le
The people here are very nice and I have gone for years but the past few months they have greatly diminished on quality and professionalism. It doesn’t matter if you have an apt. It’s never on time. The ability of the technicians is really horrible. The acrylics turn out thick and lumpy. A round tip is not even on any nail. After years of going there I won’t be going back.
Went and got my nails done here yesterday, UV gel fill. Looked good when I left. Less than 24 hrs later my middle finger broke opening the car door, made a fist around the handle and it snapped, which is not something that should happen. Went back today for them to fix it. They burned me with the drill, drilled the nail paper thin to the point that when I press on it I experience pain, cut the nail short because they drilled it so paper thin it was flimsy to put a tip on which I really didn’t want since I’m trying to grow them out anyway. They fixed the nail but the design is crooked, and to top it all off they charged me to fix the nail for a UV gel fill that didn’t even last 24 hrs, so they clearly don’t stand behind their work. That’s pretty poor customer service, not about the amount of money. You should get at least 2 weeks out of that type of service. So I paid to have a crooked design on a nail that should not have snapped. Ultimately dissatisfied with the way I was treated.
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Vivi Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 09:30 AM - 06:30 PM |
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