Quick Facts About Cena's Nails
Strengths:
1. Excellent customer service: Multiple comments mention the good customer service at Cena's Nails place. This suggests that the staff is friendly, attentive, and provides a positive experience for customers. Good customer service is an essential strength for any business as it promotes customer loyalty and satisfaction.
2. Skillful foot massages: One commenter mentions that the foot massage at Cena's Nails place is the best they've had in 10 years. This indicates that the staff is skilled in providing foot massages and can deliver a high-quality service in this area. Offering specialized services like foot massages can attract customers who are specifically looking for this service.
3. Natural-looking nail tips: A customer appreciates the natural look of the nail tips they received at Cena's Nails place. This indicates that the salon offers nail services that can achieve a natural and aesthetically pleasing appearance. Providing high-quality and natural-looking results can help retain customers and attract new ones.
4. Trusted eyebrow waxing: Another commenter mentions that Tammy, a worker at Cena's Nails place, does an excellent job with eyebrows. This shows that the salon has a skilled staff member in the field of eyebrow waxing, which can attract customers who prioritize this service. Trust and expertise in specific areas can contribute to customer loyalty.
5. Appear to accept appointments: One comment suggests that Cena's Nails place accepts appointments for those who do not have time to wait. This flexibility accommodates busy customers and ensures that they receive timely service. Accepting appointments can also help manage customer expectations and reduce waiting times.
Weaknesses:
1. Rude and unprofessional owner: A customer mentions that Cena, the owner of Cena's Nails place, is rude and unprofessional. This indicates a weakness in customer service and highlights negative experiences that can drive customers away. Rude behavior from the owner reflects poorly on the business as a whole and may lead to a loss of customers.
2. Long wait times: Multiple comments mention long wait times at Cena's Nails place. Some customers had to wait for over an hour before receiving service. Prolonged wait times can frustrate customers and negatively impact their experience. This weakness suggests a need for better time management and addressing staffing issues to improve efficiency.
3. Inconsistent service quality: One customer expresses disappointment in the quality of their nails, stating that they looked like they had done them themselves for the first time. Inconsistent service quality can lead to dissatisfaction and a loss of trust in the salon's ability to deliver satisfactory results. This weakness suggests a need for consistency in training and service standards.
4. Poor nail shaping and polish application: A customer states that their nails had uneven polish and asymmetrical shapes after spending five hours at Cena's Nails place. This indicates a weakness in the staff's attention to detail and precision during nail services. Inconsistent nail shaping and polish application can result in dissatisfied customers and negative reviews.
5. Customer feeling neglected: One customer expresses feeling neglected when the staff at Cena's Nails place served another customer who arrived after them first. This highlights a weakness in fair and equitable treatment of customers. Making customers feel neglected or undervalued can result in loss of loyalty and negative word-of-mouth.
In conclusion, Cena's Nails place has strengths in customer service, foot massages, natural-looking nail tips, trusted eyebrow waxing, and potential appointment availability. However, weaknesses include a rude and unprofessional owner, long wait times, inconsistent service quality, poor nail shaping and polish application, and customer neglect. Addressing these weaknesses is crucial for improving customer satisfaction and maintaining a positive reputation.
Best TL Reviews
The only place I've been in about 10 years very good customer service foot massage is the best I try to go after work makes it even better they do a really good job
Cena Nails is the best! I add a tip to toe nails for a define look & it looks natural! Thanks Tammy!
I’ve been getting my eyebrows done by Tammy for the last 5 years. She never disappoints, but Cena the owner is very rude & unprofessional. It takes two minutes to wax eyebrows! Cena will tell me to come back in an hour. Once I’ve returned she tell me to wait 30 minutes. Not only is she hurting her business but her worker (Tammy) as well it's $10 to get eyebrows waxed used to be less but I always bless Tammy with more because I’m really strict about my eyebrows and she’s the only person I trust. I travel from outer cities just for Tammy. You’d expect a client of 5 years to have some type of respect from them lol not them …I can go on and on about the unprofessionalism ????????♀️
Slow as hell but they do a good job...this my second visit. I been here since the doors opened at 9 and it is now 10:52 and Im not polished or done yet. Timing amd wait is horrible. At this rate I will never get to MS by 2. Ugh
They do good work but the wait time is unacceptable. I came in early and she had one lady in the chair. I sat down and waited patiently then she took the lady that came in after me first. Not a happy camper and probably won’t be back.
I love the way they did my nails and feet... The shape of my nails are just the way I like also my feet are smooth as a baby's bottom
My favorite nail shop in the world! I've been going here for over 5 years and I will continue to always come to this nail shop. Cena will accept appointments as well if you do not have time to wait. Also , Tammy waxes eye brows really well ! I love every one who works here, they are all very nice women.
Not only did I wait a full hour and a half to get my nails started on when the place wasn’t even busy, but once I sat down I still had to wait 35 minutes more. The quality was just poor and the man doing my nails cut my fingers up pretty badly. After sitting in that shop for five hours, my nails came out looking like I had done them myself for the first time. The polish was uneven and the nail shapes weren’t symmetrical at all. 10/10 do not recommend.
Cena's Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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