Quick Facts About New York Nails
New York Nails has both strengths and weaknesses based on the comments provided. Let's analyze them to have a thorough understanding.
Starting with the strengths, one customer mentioned that the salon was clean and adhered to COVID safety protocols, such as wearing masks and having barriers at the pedicure stations. This shows that the salon takes the health and safety of its customers seriously.
Another positive aspect mentioned is the friendly and calm environment. Customers felt comfortable and welcomed, and the staff received praise for their customer service. The comment also highlighted that the salon was wheelchair accessible with a bit of maneuvering and had ample parking, making it convenient for customers.
In terms of services, one customer expressed their satisfaction with the quality of the manicure received. They mentioned that their requests were understood and even suggested an upgrade that would solve a problem before they even voiced it. This demonstrates good attention to detail and a proactive approach to customer satisfaction.
Several customers also complimented the appearance of their nails, indicating that the salon is capable of providing visually pleasing results. The overall vibe and atmosphere of New York Nails were praised, which contributes to the overall experience and customer satisfaction.
However, there are also weaknesses highlighted in the comments that need to be considered. One customer complained about the pricing, stating that they were charged more than what was advertised on the price poster. This suggests a lack of transparency in pricing, which can lead to customer dissatisfaction and mistrust.
Additionally, there were complaints about the quality of the manicures. Customers expressed dissatisfaction with uneven and sloppy work, lumpy and scuffed nails, and dry and flaky cuticles after just a few days. These comments indicate inconsistent quality and attention to detail, which can significantly impact the overall customer experience.
Another weakness mentioned is the condition of the establishment itself. One customer described it as rundown, unsanitary, and even expressed fear of catching a fungal infection due to the apparent lack of tool sanitation. This raises concerns about the cleanliness and hygiene practices of the salon, which is crucial for customer safety and satisfaction.
Furthermore, there were comments about the salon's payment policy. One customer mentioned that they were made to use the ATM and pay cash only, despite seeing another customer use a card reader. This inconsistency in payment methods can create confusion and inconvenience for customers.
In conclusion, New York Nails has both strengths and weaknesses as highlighted in the comments. Some of its strengths include a clean and COVID-safe environment, friendly staff, and satisfactory results for some customers. However, weaknesses such as inconsistent quality, transparency issues with pricing, concerns about sanitation, and payment inconsistencies need to be addressed in order to improve the overall customer satisfaction and experience at the salon.
Best TL Reviews
My husband and I decided to try somewhere new for my birthday. Everyone was wearing their mask and it was really clean. They had the barriers up for COVID at the pedicure stations. I showed Kim a picture and told her what I wanted different and she did a great job. My husband got a manicure and really enjoyed it.
We paid over $140 for 2 manicures and a dip set. The two manicures are super sloppy, uneven and not worth $30 apiece. My cuticles and the skin around the fingers is dry and flaky just a few days after my manicure. My nails are lumpy, uneven, the color looks scuffed and halfway done, and honestly I can't stand them. Also kind of shady they made me use the ATM and pay cash only, even though I saw someone else get a card reader. I wanted to love this place especially since we live so close but all 3 of us are extremely unsatisfied with our nails.
Charged $30 for partial full set removal and couldn’t manage to get all of the acrylic off. The establishment is also rundown, dare to say unsanitary. I was genuinely afraid to catch a fungal infection here since the tools seem to not be cleaned between customers. Multiple children running around the place while workers looked right past and ignored customers. Would never return
I was a walk in during a week day and barely had to wait at all which isn't typical for nail salons in the area. I interacted with 3 employees and several guests and everyone was so calm and nice. The environment of this little place is great and comfortable and I walked out with one of the best manicures I ever have at ANY salon in the country. Since I had been especially rough on my nails before this visit, the white tips were almost worn right off and the gel was getting weak and starting to chip so the first person that got me set up and pulled my ragged old nails off suggested that I do the full white fake tips instead. I know it seems small, but most nail salons barely understand what I want, let alone suggest an upgrade that would solve a problem before I even voiced it. Points for customer service! After he expertly removed my nails, he offered me a drink and clarified what exactly I wanted done and the pricing. More points for not surprising me when I get the bill like so many salons do. Then a lovely lady took over and she was so detailed! I love my nails VERY short, but need them professional and STRONG and she totally delivered. It's very hard to do SHORT gel nails well but she did it and didn't even gouge me under the nails. I was so impressed! Truly one of the BEST nail experiences I have ever had in the country! Also, there's plenty of parking in the little strip mall and it's wheelchair accessible with a bit of maneuvering.
Nails look great! It's a comfortable vibe and the staff are great... will definitely be returning.
Amazing customer service!!! Great experience!! Stellar communication and STUNNING GORGEOUS NAILS
My nails look great, but i did not leave with the nails i walked in to get. My nail tec told me some off the wall prices. So i ended up getting reg acrylic, gel polish and coffin shape, and i paid $70! A full set on there price poster is $40! The vibe in the shop seemed off also. Im not sure i will get my nails done there again...
Love everything about New York Nails ????! All of them do a wonderful job especially Ms. Kim, such a great, relaxing atmosphere and really nice employees. Always so friendly and makes you feel right at home.
Never within the 4 years, I have been going have I had to wait long periods of time and always very satisfied with the way my nails, eyebrows, and feet are done.
Thank you
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New York Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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