Quick Facts About NAILS COUTURE
NAILS COUTURE is a nail salon that has received mixed reviews from customers. While some praise the salon for its attention to detail, talented nail technicians, and affordable prices, others have had negative experiences with uneven nails, rushed service, and overcharging. It is important to analyze the strengths and weaknesses of the salon based on the comments provided.
One of the strengths of NAILS COUTURE is the excellent customer service provided by their nail technicians. Many customers have praised specific nail technicians such as Mari, Mary, and Sweet Tea for being talented, sweet, and efficient. They mention that these nail technicians pay attention to detail, provide fast service, and deliver high-quality results. This positive feedback suggests that the salon has skilled and friendly staff members who can provide a satisfying experience for customers.
The affordability of NAILS COUTURE is another strength mentioned by customers. Several individuals highlight the fact that they received multiple services such as acrylic nails, lash extensions, and pedicures for a reasonable price. They compare the cost to their previous experiences at other salons and find NAILS COUTURE to be more affordable. This affordability may attract customers who are looking for quality services at a lower cost.
The cleanliness and ambiance of the salon are also mentioned as strengths. Customers appreciate the beautifully lit space that is clean and tidy. They find the atmosphere pleasant and welcoming, which adds to their overall experience. This positive feedback suggests that NAILS COUTURE pays attention to maintaining a clean and aesthetically pleasing environment for customers.
However, there are also some weaknesses highlighted by customers. One recurring issue is the inconsistency in service quality. Some customers mention having great experiences with certain nail technicians, while others mention being rushed through their appointment or receiving uneven nails. Inconsistency in service quality can be a weakness for NAILS COUTURE as it can lead to customer dissatisfaction and a lack of trust in the salon.
Another weakness mentioned is the issue of overcharging. One customer expresses disappointment in being overcharged and having to pay for a service that was not up to their expectations. This suggests that there may be a lack of transparency in pricing or a misunderstanding in communication between the salon and the customer. Overcharging can damage the salon's reputation and customer loyalty if not addressed adequately.
Additionally, one customer mentions feeling overlooked or under-serviced as an African American woman. While this comment indicates that the salon has provided satisfactory service to diverse customers, it also raises concerns about possible biases or prejudices that may affect certain individuals' experiences. This can be a weakness for the salon as it may alienate potential customers or create an uncomfortable environment for some.
In conclusion, NAILS COUTURE has strengths in terms of talented and friendly nail technicians, affordability, cleanliness, and ambiance. These strengths contribute to positive experiences for many customers. However, the salon also faces weaknesses such as inconsistency in service quality, issues of overcharging, and a potential need for improved inclusivity. Addressing these weaknesses can help NAILS COUTURE improve customer satisfaction, loyalty, and overall reputation.
Best TL Reviews
Tried this place out and they did not disappoint. Mari was awesome and really paid attention to detail! I will definitely be coming back.
Update I made another appointment with Mari for a fill in and polish change. She is at booth 3. She's awesome and so wonderful. Definitely recommend her!
I went here for the first time despite living in griffin a few years. They were so amazing. Mary (i think) did my nails, i’m terrible with names. They came out amazing! Despite it being near close the manager found time to do my lash extensions as well, which are perfect. I got a full set of acrylics, multiple colors with designs, full long length lash extensions and my total was only $105 for everything! Where i normally go my nails are usually $65 alone and my lashes another $70. I’ll definitely be a regular here. I just have to try the pedicure next!
I got my (pink) nails done earlier by Mary. She's sweet and fast but the quality is amazing. I didn't get extension tips this time, I just got my nails painted with the SNS. My sister got her (white, almond) nails done, I can't remember the nail techs name, but she was quick and efficient as well. I absolutely LOVE going to Nail Couture to get my nails done. It's always a great experience. 5 star ⭐⭐⭐⭐⭐ recommended
I have been here 3 times since I have moved back to Griffin. It has been some great and not so great times so far.
Sweet Tea is nice and very talented. She hooked me first. The second time she was rushed and I had to come back and James saved the day.
Well I learned it's best to make an appointment BUT IT DID ME NO GOOD SATURDAY. I HAD 1 o'clock with James and got someone else and I am paying for it now. I believe I was overcharged and still left a tip. I'm in too much pain to come in for a do over. I will give it one more try after I speak with management to see how this wrong will be made right.
Thank you for your kindness shown when I got the emergency phone call.
Happy Thanksgiving.
Nicole
I just went here for the first time and I’m not pleased my nails are un even. I didn’t like the first color so I asked him to change them, then he rushed through and I asked him at the end to make them a little shorter he then filed them down With the drimal but didn’t make them even or smoothe them out. If I wasn’t rushing I would go back for a refund. Please if you work here and are reading this contact me regarding a refund or free full set. We spent 190$ This is ridiculous
As an African American woman. I can say I have never felt overlooked or under serviced when I come in here! They always slay my nails !! I never have to wait long to be serviced, or when I am being serviced. I’ve never had to correct my nail tech , on shape , color , thickness , ABSOLUTELY NOTHING! I’ve had this set for almost two weeks, no lifting no breaking , not even a sign of two week wear in sight. And yes I do a heavy duty job !
I quite enjoyed my pedicure. The nail tech was friendly, sweet, and thorough. I will definitely be back. This is the best out of 3 other nail salons in the area.
The space is beautifully lit, clean and tidy. The service is fast and friendly, the selection of products and menu options is large.
The best pedicure and nail service I have ever had….already booked my next appointment! The owner, Tim, offers excellent customer service. His technicians Nancy, Jennifer and Johnny are WORLD CLASS!!! They are worth the hour drive. I have found my new salon home.
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NAILS COUTURE Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
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| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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