Quick Facts About Shampooch & Kitty
Shampooch & Kitty Place, based on the comments, seems to have several strengths and weaknesses.
One of the strengths mentioned consistently is the quality of the grooming service provided. Multiple reviewers praise the grooming skills of the staff, noting that their dogs looked great after the grooming session. The customers also appreciated the price charged for the service, mentioning that it was reasonable compared to other establishments in the area. The positive experiences with the grooming service and the reasonable prices were significant factors in attracting repeat customers and recommendations to others.
Customers also highlighted the friendly and caring nature of the staff. Reviewers mentioned that the staff were nice and treated both the pets and owners well. This aspect created a positive and welcoming atmosphere, making customers feel comfortable and confident leaving their pets in their care. The mention of the staff going above and beyond in treating both pets and owners like family further reinforces this positive aspect.
Another strength mentioned in the comments is the convenience provided by the establishment. One reviewer mentioned that Shampooch & Kitty Place offers a pick-up and drop-off service, eliminating the hassle of dealing with steps. This convenience factor is likely to be appreciated by pet owners, especially those with mobility issues or large or heavy dogs.
On the other hand, there are some weaknesses mentioned in the comments that need to be addressed. One reviewer expressed disappointment with the lack of communication regarding the progress of their dogs' grooming. They had to check in on their dogs after four hours because they did not receive a call and no one answered the phone. This lack of communication raises concerns about the ability of the staff to handle the workload efficiently and keep customers informed.
Another reviewer had a particularly negative experience, mentioning that their dogs were stressed and not receiving the attention they needed when they checked in. They were told that the establishment was short-staffed and the phones were down, which resulted in a delay in attending to the dogs' needs. This experience highlights the importance of proper staffing and effective communication systems to ensure the well-being and comfort of the pets in their care.
Additionally, the negative experience described above raises questions about the establishment's ability to handle an unexpected situation. The reviewer suggests that a better way of handling the situation would have been to call and reschedule the appointment, indicating a lack of proactive problem-solving and customer service skills.
In conclusion, Shampooch & Kitty Place has several strengths that include quality grooming service, reasonable prices, friendly and caring staff, and convenient pick-up and drop-off service. However, there are also weaknesses regarding communication, staffing, handling unexpected situations, and problem-solving skills that need to be addressed in order to improve the overall customer experience.
Best TL Reviews
Brought in two golden retrievers and asked for a bath / groom (summer cut short) / nail clipping. I dropped them off at 7:30am and got them back at 2:30pm! They looked great! I was also pleased with the price they charged me for the service. Some other places around here charge more and don’t do as good as a job as Shampooch did! Thanks again. I will be returning here with my 2 goldens for sure!
Today was the third and probably last time we use Shampooch and Kitty. The first 2 times worked out well but today was completely unacceptable.
Dropped our 2 dogs (12 year old and 1 year old) off at 8am and checked in on them at the store 4 hours later since we didn’t get a call and no one answered the phone.
When we got there, both dogs are sitting there in stress. The only sound you can hear in the place is our older dog. He is usually calm but was barking constantly and needed some type of attention which we was not getting.
We get some excuses about being short a worker and phones being down. Obviously, a better way of handling this is to call us to pick-up our dogs and re-schedule to another day when they can take care of them properly.
I wanted to pull them out of there but they quickly worked on them and then we left.
Great reasonable priced service! I will definitely be bringing my dogs back. Quality job!
Nice people
They are great with the dogs we have been going here for years the dogs love going there we have told all our friends and they now go there too fair prices too
Brought my frenchie dog stitch for a full service. A much needed wash, nails, and ears cleaning. I picked him up smelling great, and He looked great! His fur was super soft and his nails perfectly cut and trimmed. Came home super relaxed and ready for a nap. We will be coming back!
Completely blown away with our experience!
If you want a place that treats both you and your pet like family while going above and beyond than look no further!
I love this place. They do a terrific job with both my bulldogs!
These are very nice people who take good care of the animals while they are grooming them. My dog always looks and smells great after she has been at shampooch and kitty. At Christmas time they give a little homemade dog biscuit to take home. In addition they will get my dog and return her to me so I miss dealing with steps. Definitely a good place!
Shampooch & Kitty Info
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Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 06:30 AM - 03:00 PM |
| Wednesday | 06:30 AM - 03:00 PM |
| Thursday | 06:30 AM - 03:00 PM |
| Friday | 06:30 AM - 03:00 PM |
| Saturday | 06:30 AM - 03:00 PM |
| Sunday | Closed |
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