Fantastic Beauty Supply

+1 770-987-1696

3615 Flakes Mill Rd, Decatur, GA 30034 United States of America

Open Today: -

Quick Facts About Fantastic Beauty Supply

Fantastic Beauty Supply, as indicated by the comments, has a mix of strengths and weaknesses.

Starting with the strengths, it is evident that Fantastic Beauty Supply offers a wide range of products. Customers appreciate the fact that they can purchase all their beauty products in one place. The availability of EBIN's high-quality products is particularly praised, with specific mentions of the 24 Hour Edge Tamer, Lock'n Pomade, Wonder Lace Bond, and No. 1 Eyelash in the Cattitude style. This shows that the store stocks popular and highly regarded items, attracting customers who are looking for these specific products.

Additionally, the store is commended for its customer service. Ricshuna, an employee, is specifically mentioned as being customer-oriented, kind, professional, sweet, and informative. It is stated that her service is the reason the commenter continues to patronize the store. This indicates that Fantastic Beauty Supply has knowledgeable and friendly staff who provide positive experiences for customers.

Furthermore, the store is described as being organized and clean. Customers appreciate the attention to cleanliness and organization and are willing to pay a little extra for these qualities. This suggests that Fantastic Beauty Supply prioritizes maintaining a well-kept store environment, which contributes to a positive shopping experience.

However, the comments also highlight several weaknesses of Fantastic Beauty Supply. One common complaint is about the store's opening hours. One customer mentions waiting for 11 minutes for the store to open on a Sunday morning and criticizing the unprofessionalism of advertising an opening time that is not adhered to. This indicates a lack of punctuality and reliability in the operations of the store.

Another weakness highlighted is the lack of gratitude and manners from the owners of the store. One customer mentions multiple instances of being ignored and not receiving basic greetings or expressions of gratitude. This indicates that the store lacks a customer-centric approach and fails to make customers feel valued and appreciated.

In addition, the store is criticized for not stocking specific items or having limited variety in certain product categories. One customer mentioned that although the store carries brand name items, they often do not have the specific items that customers are looking for. Furthermore, the lack of a wide variety of hair color options for gray hair is also mentioned as a disappointment. These issues indicate a potential weakness in the store's inventory management and stocking strategy.

Furthermore, there is a specific complaint about the treatment of a customer by an older Asian lady at the counter. The customer felt disrespected when her purse was checked upon entering the store and when she received unhelpful service when asking for assistance. This highlights a lack of professionalism and respect towards customers.

In conclusion, while Fantastic Beauty Supply has strengths such as a wide range of beauty products, positive customer service experiences with specific employees, and an organized and clean store environment, it also has weaknesses. These include a lack of punctuality in opening hours, a lack of gratitude and manners from the owners, issues with stock availability and variety, and instances of disrespectful treatment towards customers. Addressing these weaknesses could improve the overall customer experience at Fantastic Beauty Supply.

Best TL Reviews

Been waiting for 11 minutes for them to open nobody came it’s literally 8 cars out here waiting why would you put 11am on Sunday knowing you not opening the mf doors at 11 am so unprofessional

Now, you can purchase EBIN's all best quality products at "Fantastic Beauty Supply"!!

This store is really AMAZING!!!

The managers and employees are really customer-oriented and kind and professional. Also, you can purchase all beauty products here!!

[EBIN NEW YORK 24 HOUR EDGE TAMER]

EBIN's edge tamer is sold every 3 seconds!!

[EBIN - LOCK'N POMADE - BRAID FORMULA]

The best quality gel appraised by BRAIDERS!!

[EBIN - WONDER LACE BOND]

The firmest hold and the lowest price!!

Strongest hold with a single application!!

[EBIN NO. 1 EYELASH - CATTITUDE]

3D LASH, MULTI (3 PAIRS, 5 PAIRS)!!!!!

The best selling EYE LASH!!

The owners are NOT grateful for"your" business. No hello nor thank you. I went three times and its has been the same no manner older Asian lady at the counter. I will not be back. I'll take my money elsewhere! I suggest others do the same. Maybe then, they will be appreciative of the customers.

Once again great service from Ricshuna.. you are the best with customers that's why I only come here for service. You very sweet, professional, and informative 5 stars because of you thanks Ricshuna I will be a customer for ever long as your here.. To the owner of this business trust me you have an amazing employee. Take good care of her! She's such a sweetheart!

One of my new favorite hair stores around. Thay have a good variety of products for my natural hair that I want to try. I LOVE their collection of head wraps. So far every time I go they have all the products I'm looking for. The workers are also super nice and helpful and have never been rude of gotten an attitude when I ask for help. Some items seem a tad bit over priced but I'm willing pay I little extra for organization, cleaness and good service.

This is a very good supply shop, but I have noticed that they carry the brand name of items but never the item you are looking for some items are pricey and a small building that the most of their inventory is unseen.

A pretty good place. I went for Clairol semi permanent hair color for gray hair. They didn't have a wide variety of colors in browns to choose from.

I have spent a lot of money at this place over the past eight or nine years. The last time I went, I said I wasn't going back, but this time I mean it. Why would you check a person's purse coming in the store. Then when I asked for help with finding hair that I was already wearing, since I purchased it there, the Asian lady pointed around the store and told me to look. Didn't spend any money! They have no respect for their customers! Will never go back!!!! Went to the next block to Chapel Beauty Supply! They were extremely nice. I have found my new beauty supply store!