City Nails & Spa

+1 410-685-0807

1128 Light St, Baltimore, MD 21230 United States of America

Open Today: -

Quick Facts About City Nails & Spa

City Nails & Spa, based on the comments provided, has both strengths and weaknesses. It is important to analyze these comments in order to fully understand the overall customer experience at this establishment.

One of the strengths of City Nails & Spa, as mentioned by a customer, is the aesthetic appeal of the place. The comment states that it is cute and spacious, which can be appealing to customers looking for a pleasant environment. Additionally, the positive experiences mentioned by some customers demonstrate that the salon has the potential to provide good service when the right nail technician is chosen. For instance, Sai is highlighted as an amazing technician who takes pride in her work, gives a nice massage, and engages in pleasant conversations.

Another strength mentioned in a comment is the minimal wait time. This is important as customers appreciate efficient service and do not want to spend excessive time waiting to be attended to.

Furthermore, positive feedback regarding specific nail technicians highlights their expertise and ability to provide high-quality service. The comment about Kay being the best demonstrates that there are skillful technicians in the salon who are worth seeking out.

One of the weaknesses mentioned in a comment is the rough treatment of nails by a technician. This raises concerns about the quality of care provided, as it resulted in pain and subsequent nail damage. This negative experience serves as a warning to potential customers who prioritize proper nail care to consider alternative options.

Another weakness noted is the rushed and rough service experienced by a customer whose gel pedicure chipped just three days after being done. This indicates a lack of attention to detail and skill, resulting in a subpar service. Similarly, an individual describes a terrible service where nails were left without polish and one hand was unnecessarily subjected to a nail drill. The customer's dissatisfaction with the service, as well as the injury caused, emphasizes the low quality of this particular experience.

Other negative comments address issues of theft, lack of hospitality towards people of color, and excessive wait times. The stealing of a pen raises concerns about the trustworthiness of the salon staff, which is an important consideration for customers. The lack of welcoming atmosphere for people of color raises questions about the salon's inclusivity and diversity, which could alienate potential customers. Excessive wait times, as mentioned by another customer, is a significant drawback, as people value their time and do not want to spend an unnecessary amount waiting for their turn.

In contrast, a positive comment highlights the excellent and professional staff, the use of high-end products, and the overall personable experience. This demonstrates that City Nails & Spa has the potential to provide a positive and comprehensive service for customers who have a good experience with the right staff members.

In conclusion, City Nails & Spa has both strengths and weaknesses. The positive experiences demonstrate the potential for a pleasant and high-quality service, particularly when customers are able to choose skilled and attentive technicians. However, the negative experiences highlight concerns about rough treatment, theft, lack of hospitality, and excessive wait times. These factors should be carefully considered by potential customers before deciding whether to visit City Nails & Spa.

Best TL Reviews

If you care about getting good nail care for your natural nails then don’t go here. The lady who did mine was so harsh with my nails and she filled down so hard on my nails it hurt really bad. I’m not surprised that two weeks later a couple nails are already breaking up and my natural nails with it. I liked how my nails looked but it doesn’t matter if I end up in so much pain from how low grade the service was.

** I’ve added acrylic to my nails every time I’ve done them and this is the first time this is ever happening

I walked in here because the place is super cute and spacious. The first time I came here I didn't have a good experience and my gel pedicure chipped day 3 because the job was so rushed and the lady was very rough. I decided to give the place another shot and Sai did my pedicure this time. She is amazing! She takes pride in her work, gives you a nice massage and has nice conversations. This is now my new spot.

I got there at a good time. I waited maybe 5 minutes before I was called back for my pedicure. The nail technician was nice, talkative and did a great job. I've been going here for the past few months and I will be back again and again.

Horrible experience and service. I’ve been here multiple times, and if they aren’t rushing you, then it will take an unnecessary three hours. As a person of color, you will not feel welcomed here.

Kay is the best. I drive 30 min to see her cause she is so great. Try to call ahead cause not everyone does acrylic and design.

I will never return here. I wont go into a detailed explanation, but The nail tech stole a pen that I dropped as I got up to leave... the owner knew she stole it and tried to help me look for it, because she heard it drop as well.

I used to love coming here, but they have been been terrible lately. I just left having a manicure with no polish, and the nail technician used a nail drill on only one hand. My right nails are now rough, and this will take months to grow out. I asked the technician why she did this and she said, "it will look prettier with colors".

She cut my nails too short where they are now bleeding. My toes were not even filed.

I had to go home and refile my nails and repaint my toes. I am very upset, because I paid $60 for a terrible service.

Everything was amazing. GF and I went to have an amazing time. The staff was excellent and professional from start to finish. They did an excellent job on the spa royal pedicure and manicure. I felt really valued as a customer. Super personable experience that I did not regret. The spa uses excellent high end products in a really gorgeous atmosphere. The place was truly stunning. The massage chairs were literally perfect. Every part of our deluxe packages felt worth it. Prices are super fair for the quality that you're getting. I will happily continue going to City Nails and Spa. I will also be recommending it to all my friends. This is one of the best experiences we've had and will be sure to return.