Quick Facts About LA Nails And Spa
LA Nails And Spa has both strengths and weaknesses based on the comments provided.
Starting with the strengths, many customers have commented on the friendly and welcoming atmosphere of the salon. They made customers feel right at home during their visits. This is a very important aspect as customers want to feel comfortable and relaxed while getting their nails done. The salon seems to have a team of sweet and friendly staff members who provide excellent customer service, making it a go-to nail salon for many customers.
Customers have also praised the skill and expertise of the nail technicians. They have mentioned that the employees, especially Kieu, Lina, Q, and Lola, do a phenomenal job with nails. They pay attention to detail, take the time to understand customers' preferences, and deliver excellent results. The ability to provide custom looks and mix different glitters together showcases their creativity and willingness to meet customers' requests.
In addition to nail services, the salon also offers massages for the back, legs, and feet. This additional service seems to have been well-received by customers, with one comment mentioning how wonderful their feet felt after the treatment. This shows that the salon goes beyond just the basics and offers additional services to enhance the overall experience for customers.
Moving on to the weaknesses, one customer had a negative experience with their appointment being delayed despite having made it in advance. This can be problematic as customers expect punctuality and efficient service. Additionally, watching other customers without appointments being seated before them can be frustrating and may lead to a negative perception of the salon's management.
Another weakness mentioned is the lack of consistency in the quality of the work. One customer mentioned that out of ten nails, only two looked the same. This shows that there may be issues with attention to detail and consistency among the nail technicians. While some customers have had positive experiences with specific technicians, this comment highlights the need for consistency across the board.
There were also comments that raised concerns about the communication abilities of some technicians. It was mentioned that multiple technicians cannot speak English and can only communicate through pointing and gesturing. This language barrier can be a significant drawback as effective communication is crucial for understanding customers' preferences and delivering the desired nail services.
Furthermore, the absence of posted prices for the services provided can be off-putting for potential customers. Transparency in pricing is vital to avoid any confusion or surprise costs. By not providing this information, the salon may lose potential customers who prefer to know the prices upfront.
Lastly, a negative comment described employees fighting in front of customers, which reflects very poorly on the salon's professionalism and overall service delivery. Customers expect a pleasant and peaceful environment during their visit, and witnessing employee conflicts can greatly impact their overall experience.
In conclusion, while LA Nails And Spa has strengths such as a friendly atmosphere, skilled technicians, and additional massage services, there are weaknesses that need to be addressed. These include issues with punctuality, inconsistency in the quality of work, communication barriers, lack of transparency in pricing, and unprofessional behavior among employees. By addressing these weaknesses, the salon can enhance customer satisfaction and attract a larger clientele.
Best TL Reviews
These girls make you feel right at home here! Definitely my nail salon of the town. Such sweethearts and made me feel amazing during my pedicure and manicure. I got my back, legs, and feet massaged. My toes feels wonderful and they did a great job on my nails too!
I had my nails done by Kieu this morning for the first time and I am obsessed! Not only is she very friendly and easy to talk to, but she did a phenomenal job on my nails and even mixed a few different glitters together to make a custom look that I showed her. Highly recommend!
Lina *I hope I spelled it right* and Q are amazing.! I've been a customer here for nearly 4 years now. They're all amazing.
Lola is top notch as well. Always a great experience and worth the wait time! ????
This place sucks ! I made an appointment for nails and pedicure which I waited 3 days for because Kieu was recommended to me. I show up on time and she looks at me and says she is running behind. I am a hairdresser… I understand sometimes this happen. Meanwhile, after sitting in there for over an hour and watching customers with no appointment walk in a get seated, I left.
Can’t say they do good work because I never had anything done and I never will.
This is a weird establishment. I visited on Thursday afternoon. Out of 4 nail technicians present only one knew how to do a full sets and rebase. Prices are not posted. A basic pedicure cost $60 plus tip.
Multiple technician cannot speak English ar all!! They can only point and genture to communicate.
I recommend that people go to another salon.
Terrible job. From 10 nails I got done there not even 2 looks the same. She didn't care I don't like what she is doing, I was just told not to came back again. Definitely won't!
Employees fighting front of the customers.... very bad service.
Yesss Kieu! The best! Must book!
They do an amazing job every time! Quick & beautiful work???? Lena & Mary are rockstars! All of the ladies there are! Best place on the island to get your nails done without a doubt!
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LA Nails And Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | Closed |
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Location
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